Utilities in <u>East Tilbury

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A Complete Guide to Utilities in East Tilbury

If you just moved and have some questions about East Tilbury? Our utilities guide to East Tilbury will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and East Tilbury water and sewerage. Keep reading to learn everything about utilities in East Tilbury.

About East Tilbury, Essex

East Tilbury RM18 has a population of 4,622 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in East Tilbury?

East Tilbury water services are provided by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

How to get in touch with the water suppliers in East Tilbury

Ringing a contact number for Anglian Water or Essex & Suffolk Water is one of many options to deal with your East Tilbury water account.

Anglian Water telephone numbers

In the table below you will find the telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water telephone numbers

In the table below you will find the telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

Additionally, you can communicate with Anglian Water or Essex & Suffolk Water, either by email or with a letter in the post. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Cost of water in East Tilbury

Water bill in East Tilbury

Water rates in East Tilbury depend on whether your home has a water meter or not. You can easily check if your East Tilbury water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered East Tilbury water rates will have a meter number listed on their water bills.

Metered Customers in East Tilbury

Customers with a water meter at their East Tilbury house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your East Tilbury home.

Unmetered Customers in East Tilbury

Customers without a meter at their East Tilbury home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your East Tilbury home.

As an unmetered customer, the rate you pay for water in East Tilbury is going to be based on the rateable value of your home. The rateable value calculation of your East Tilbury water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your East Tilbury might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in East Tilbury?

The average water bill East Tilbury residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my East Tilbury water bill?

First, you must sign up and register with Anglian Water or Essex & Suffolk Water. After you've registered with Anglian Water or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your East Tilbury bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in East Tilbury?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in East Tilbury RM18, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

East Tilbury Water Frequently Asked Questions

Below we have answered some common questions that customers in East Tilbury have about their water supply.

Frequently Asked Questions About Water in East Tilbury

Is tap water in East Tilbury safe to drink?

Yes! The tap water is safe to drink in East Tilbury. You can rest assured that East Tilbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored East Tilbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter East Tilbury water to make it drinkable.

Where does the water in East Tilbury come from?

There are three main sources of water that supply East Tilbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in East Tilbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in East Tilbury is over 276ppm, that means the water hardness in East Tilbury is rated as very hard water.

What does this mean?

The water supply to your home in East Tilbury contains an elevated level of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in East Tilbury.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

East Tilbury No Water

If you don't have any running water in your East Tilbury home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting East Tilbury.

If there is no water at your East Tilbury home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting East Tilbury.

If you don't have any cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Anglian Water or Essex & Suffolk Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

East Tilbury water leak or flooding

East Tilbury water problems can include anything from a leak, a burst water main, or flooding in your East Tilbury home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your East Tilbury property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Anglian Water or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Anglian Water or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in East Tilbury taste strange?

If you find the taste or smell is different with your East Tilbury water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the East Tilbury water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to East Tilbury water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Anglian Water or Essex & Suffolk Water using the contact information above.

Broadband in East Tilbury RM18

East Tilburyinternet connected globe

The broadband speed you get at your East Tilbury home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see how it compares to the average internet speed in East Tilbury with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

East Tilbury Average Download Speed East Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in East Tilbury. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection available.

What to look for when choosing an internet provider in East Tilbury?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Worry not, we've covered four main points that you should consider when choosing an internet provider in East Tilbury.

Availability

The first thing to consider whilst choosing an internet provider in East Tilbury is the availability. Most homes in East Tilbury should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in East Tilbury?

  • Fibre broadband
    • This is the fastest available internet connection in East Tilbury
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of East Tilbury homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of East Tilbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in East Tilbury.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

East Tilbury broadband cost

East Tilbury broadband bill

You also need to consider the price you pay for broadband in East Tilbury. There are many providers offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal when you sign up for a internet connection in East Tilbury. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

East Tilbury Broadband Reliability

The reliability of broadband in East Tilbury must also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your East Tilbury home is something to think about.

East Tilbury broadband technical support

Our final tip, the customer service of your East Tilbury broadband internet is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises then having solid customer service that is able to solve your issue in a fast and efficient manner should be considered when selecting an internet provider in East Tilbury.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in East Tilbury ask about their broadband.

Broadband FAQs

What's the average broadband speed in East Tilbury?

The average internet speed in East Tilbury is:

East Tilbury Average Download Speed East Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in East Tilbury, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your East Tilbury property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What speed internet is best for me?

That would depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should pick for a broadband service in East Tilbury.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for East Tilbury

Corded telephone area code East Tilbury

The telephone dialling code, sometimes called the area code, for East Tilbury is 01806. When making a call to someone in East Tilbury, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 East Tilbury call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in East Tilbury

Residents in East Tilbury are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your East Tilbury home to the electricity grid and gas networks.

More often than not you will never need to ever contact the East Tilbury distribution network operator, but should you ever need to, you can quickly find out which DNO covers East Tilbury in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for East Tilbury

The electricity distribution network operator for East Tilbury is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near East Tilbury

There are no power plants within a 10 mile radius of East Tilbury.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By East Tilbury

Perhaps you're wondering which towns and cities are nearby East Tilbury, in the table below you can see the five closest municipalities to East Tilbury.

Closest five municipalities to East Tilbury
Municipality Distance from East Tilbury
West Tilbury -
Gravesend 3.12 miles
Northfleet 3.12 miles
Stanford-le-Hope 4.22 miles