Your Complete Guide to Utilities in Edmonton

If you just moved and have some questions about Edmonton? Our utilities guide to Edmonton will help you to find out everything about broadband, area codes, power generation and energy distributors, and Edmonton water and sewerage. Keep reading to learn everything about utilities in Edmonton.

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About Edmonton, Greater London

Edmonton N9 has a population of 82,472 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Edmonton?

Edmonton water services are provided by Thames Water. Below are the main phone numbers for Thames Water:

How to reach your water provider in Edmonton

Ringing a contact number for Thames Water is one of many options to deal with your Edmonton water account.

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Thames Water

You can also write to Thames Water, by composing a letter or sending an email. You can also submit your request on the Thames Water website.

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
[email protected]
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Cost of water in Edmonton

Water bill in Edmonton

Water rates in Edmonton are based on if your home has a water meter or not. It's easy to find out if your Edmonton water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Edmonton water rates will have a meter number listed on their water bills.

Metered Customers in Edmonton

Customers who have a water meter installed at their Edmonton home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water. While the variable charges cover the usage at your Edmonton home.

Unmetered Customers in Edmonton

Customers without a meter at their Edmonton home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Edmonton home.

The rate unmetered customers pay for water in Edmonton will be based on the rateable value of your home. The rateable value of your Edmonton water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Edmonton may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Edmonton?

The average water bill Edmonton residents are billed is £19.33 monthly, which works out at £232 per year.

How do I pay my Edmonton water bill?

You will first need to register with Thames Water. After you register your details with Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Edmonton bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Edmonton?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Edmonton N9, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Edmonton Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Edmonton have about their water supply.

Frequently Asked Questions About Water in Edmonton

Is water from the tap in Edmonton safe to drink?

Yes! The tap water is safe to drink in Edmonton. You can rest assured that Edmonton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Edmonton water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Edmonton water to make it drinkable.

Where does the water in Edmonton come from?

There are three main sources of water that supply Edmonton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Edmonton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Edmonton is over 201ppm, that makes the water hardness in Edmonton is rated as hard water.

What does this mean?

The water supply to your home in Edmonton contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Edmonton.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Edmonton No Water

If you have no water in your Edmonton home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Edmonton.

If there is no water at your Edmonton home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Edmonton.

If you don't have any cold water, not even a trickle, contact Thames Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Edmonton water leak or flooding

Edmonton water problems might include anything from flooding or a leak, to a burst water main in your Edmonton home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Edmonton property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Thames Water website and complete the online form to report the issue.

Why does the water in Edmonton taste strange?

If you detect a difference in smell or taste of your Edmonton water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Edmonton water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Edmonton water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Thames Water via the contact channels listed above.

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Broadband Speed in Edmonton N9

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The speed of your internet connection at your Edmonton home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average internet speed in Edmonton with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Edmonton Average Download Speed Edmonton Average Upload Speed
76.20 Mbps 12.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Edmonton. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection available.

What to look for when picking a broadband provider in Edmonton?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points to think about when picking a broadband provider in Edmonton.

Availability

The first thing you need to think about whilst picking a broadband provider in Edmonton is the issue of availability. The majority of homes in Edmonton should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Edmonton?

  • Fibre broadband
    • This is the fastest available internet connection in Edmonton
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Edmonton homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Edmonton.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Edmonton.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Edmonton broadband price

Edmonton broadband bill

You also need to consider how much it costs for the broadband in Edmonton. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal when you sign up for a broadband connection in Edmonton. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Edmonton Broadband Reliability

How reliable the broadband is in Edmonton must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Edmonton home is something to think about.

Edmonton broadband customer service

Our final tip, the customer support of your Edmonton internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when selecting an internet provider in Edmonton.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Edmonton have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Edmonton?

The average speed of broadband in Edmonton is:

Edmonton Average Download Speed Edmonton Average Upload Speed
76.20 Mbps 12.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Edmonton, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Edmonton property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to the kind of broadband speed you should take for a broadband service in Edmonton.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the telephone area code for Edmonton

Corded telephone area code Edmonton

The telephone area code, sometimes called the landline dialling code, for Edmonton is 020. If you call someone in Edmonton, and you are not in the same area, you must add 020 to the number you're calling.

How much does an 020 Edmonton call cost?

If you have calls included with your landline or mobile tariff, then the call cost should be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Edmonton

Residents of Edmonton are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Edmonton home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Edmonton distribution network operator, but should you ever need to, you can quickly find out which DNO covers Edmonton right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Edmonton

The electricity distribution network operator for Edmonton is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Edmonton

There are no power plants within a 10 mile radius of Edmonton.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Edmonton

You might be wondering which municipalities are nearby Edmonton, in the table below you can see the closest five municipalities to Edmonton.

Closest five municipalities to Edmonton
Municipality Distance from Edmonton
Enfield 1.75 miles
Bush Hill Park 1.75 miles
Sewardstone 2.31 miles
Chingford 2.31 miles