Utilities in <u>Ellesmere Port

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A Complete Guide to Utilities in Ellesmere Port

If you've moved and have questions about Ellesmere Port? Our utilities guide to Ellesmere Port will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Ellesmere Port water and sewerage. Keep reading to learn everything about utilities in Ellesmere Port.

About Ellesmere Port, Cheshire

Ellesmere Port CH65 has a population of 61,090 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Ellesmere Port?

Ellesmere Port water services are supplied by United Utilities. Here are the main contact numbers for United Utilities:

Getting in touch with your water supplier for Ellesmere Port

Calling a phone number for United Utilities is just one method of contact to deal with your Ellesmere Port water account.

Below, you can find the principal contact numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365
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Write to United Utilities

Additionally, you can communicate with United Utilities, by composing a letter or sending an email. You can also submit your request on the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Cost of water in Ellesmere Port

Water bill in Ellesmere Port

Water rates in Ellesmere Port depend on whether your home has a water meter or not. You can easily find out whether your Ellesmere Port water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Ellesmere Port water rates will have a meter number listed on their water bills.

Metered Customers in Ellesmere Port

Customers that have a water meter at their Ellesmere Port property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges cover the consumption at your Ellesmere Port home.

Unmetered Customers in Ellesmere Port

Customers without a meter at their Ellesmere Port home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Ellesmere Port home.

The rate unmetered customers pay for water in Ellesmere Port is based on the rateable value of your home. The rateable value calculation of your Ellesmere Port water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Ellesmere Port may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Ellesmere Port?

The average water bill Ellesmere Port residents are being charged is £16.83 per month, which is £202 a year.

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How do I pay my Ellesmere Port water bill?

You will first need to register with United Utilities. Once you've registered an account with United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Ellesmere Port bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Ellesmere Port?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ellesmere Port CH65, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ellesmere Port Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ellesmere Port have about their water supply.

Frequently Asked Questions About Water in Ellesmere Port

Is tap water in Ellesmere Port safe to drink?

Yes! You can drink the tap water in Ellesmere Port. You can rest assured that Ellesmere Port water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Ellesmere Port water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Ellesmere Port water to make it drinkable.

Where does the water in Ellesmere Port come from?

There are three main sources of water that supply Ellesmere Port:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Ellesmere Port

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Ellesmere Port is less than 60ppm, that means the water hardness in in Ellesmere Port is rated as soft water.

What does this mean?

The clean water supply to your home in Ellesmere Port contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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Water softener isn't needed at your home in Ellesmere Port.

Ellesmere Port No Water

If you don't have any running water in your Ellesmere Port home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Ellesmere Port.

If there is no water at your Ellesmere Port home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Ellesmere Port.

If you don't have any cold water, not even a trickle, contact United Utilities for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the United Utilities website for any information explaining the reason your home has no water.
  2. Check the Twitter account of United Utilities, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Ellesmere Port water leak or flooding

Ellesmere Port water problems might include anything from a burst water main or flooding, to a leak in your Ellesmere Port home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Ellesmere Port property, you must do one of the following as soon as possible:

  1. Ring United Utilities whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the United Utilities website and fill in the form to report the problem.

Why does the water in Ellesmere Port taste strange?

If you find the taste or smell is different with your Ellesmere Port water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Ellesmere Port water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Ellesmere Port water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach United Utilities using the contact information above.

Broadband Speed in Ellesmere Port CH65

Ellesmere Portinternet connected globe

The speed of your broadband connection at your Ellesmere Port home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see how it compares to the average connection speed for Ellesmere Port with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ellesmere Port Average Download Speed Ellesmere Port Average Upload Speed
79.85 Mbps 18.35 Mbps
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The type of internet connection you have can have an effect on the speed you get in Ellesmere Port. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What to look for when searching for a broadband provider in Ellesmere Port?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points that you should consider when searching for a broadband provider in Ellesmere Port.

Availability

The first point to bear in mind whilst searching for a broadband provider in Ellesmere Port is the availability. Whilst many homes in Ellesmere Port should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Ellesmere Port?

  • Fibre broadband
    • This is fastest connection that's currently available in Ellesmere Port
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Ellesmere Port homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Ellesmere Port.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Ellesmere Port.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Ellesmere Port broadband cost

Ellesmere Port broadband bill

You should also think about the price you pay for broadband in Ellesmere Port. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal before you commit to a internet service in Ellesmere Port. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Ellesmere Port Broadband Reliability

How reliable the broadband is in Ellesmere Port should also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Ellesmere Port home is something to think about.

Ellesmere Port broadband customer support

Lastly, the customer support of your Ellesmere Port broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Ellesmere Port.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Ellesmere Port have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Ellesmere Port?

The average internet speed in Ellesmere Port is:

Ellesmere Port Average Download Speed Ellesmere Port Average Upload Speed
79.85 Mbps 18.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Ellesmere Port, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Ellesmere Port house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Check out the table below to find out what sort of download speed you should pick when getting connected in Ellesmere Port.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Ellesmere Port

Corded telephone area code Ellesmere Port

The landline area code, sometimes called the dialling code, for Ellesmere Port is 0151. When making a call to someone in Ellesmere Port, and you are in a different area, you will need to add 0151 to the number you'd like to call.

How much does an 0151 Ellesmere Port call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Ellesmere Port

People living in Ellesmere Port can choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Ellesmere Port home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Ellesmere Port distribution network operator, but should the need arise, you can find the distribution network operator for Ellesmere Port right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Ellesmere Port

The electricity distribution network operator for Ellesmere Port is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ellesmere Port

There are no power plants within a 10 mile radius of Ellesmere Port.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Close By Ellesmere Port

You might be wondering which municipalities are nearby Ellesmere Port, we've found the five closest municipalities to Ellesmere Port.

Closest five municipalities to Ellesmere Port
Municipality Distance from Ellesmere Port
Whitby -
Wolverham -
Little Sutton 2.02 miles
Childer Thornton 2.02 miles