Utilities in <u>Emmbrook

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Your Complete Guide to Utilities in Emmbrook

If you just moved and have some questions about Emmbrook? Our utilities guide to Emmbrook is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Emmbrook water and sewerage. Keep reading to learn everything about utilities in Emmbrook.

About Emmbrook, Berkshire

Emmbrook RG41 has a population of 8,617 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Emmbrook?

Emmbrook water services are supplied by South East Water. Here are the main contact numbers for South East Water, and Thames Water:

Getting in touch with your water suppliers for Emmbrook

Ringing a contact number for South East Water or Thames Water is one of many options to deal with your Emmbrook water issues.

South East Water telephone numbers

Below, you can find the principal telephone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also get in touch with South East Water or Thames Water, by composing a letter or sending an email. You can even send your message through the South East Water or Thames Water website.

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Emmbrook

Water bill in Emmbrook

Water rates in Emmbrook are based on if your home has a water meter or not. You can easily find out whether your Emmbrook water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Emmbrook water rates will have a meter number listed on their water bills.

Metered Customers in Emmbrook

Customers that have a water meter at their Emmbrook home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. Whilst the variable charges cover the consumption at your Emmbrook home.

Unmetered Customers in Emmbrook

Customers that don't have a water meter at their Emmbrook home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Emmbrook home.

Water rates for unmetered customers in Emmbrook is going to be based on the rateable value of your home. The rateable value of your Emmbrook water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Emmbrook could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Emmbrook?

The average water bill Emmbrook residents are billed will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Emmbrook water bill?

First of all, you will need to register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Emmbrook bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your South East Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Emmbrook?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Emmbrook RG41, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Emmbrook Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Emmbrook have about their water supply.

Frequently Asked Questions About Water in Emmbrook

Is tap water in Emmbrook safe to drink?

Yes! It's safe to drink the tap water in Emmbrook. You can rest assured that Emmbrook water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Emmbrook water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Emmbrook water to make it drinkable.

Where does the water in Emmbrook come from?

There are three main sources of water that supply Emmbrook:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Emmbrook

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Emmbrook is over 276ppm, that makes the water hardness in Emmbrook is rated as very hard water.

What does this mean?

The clean water supply to your home in Emmbrook contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Emmbrook.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Emmbrook No Water

If you don't have any running water in your Emmbrook home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Emmbrook.

If there is no water at your Emmbrook home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Emmbrook.

If there is no cold water, not even a trickle, contact South East Water or Thames Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the South East Water or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South East Water or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Emmbrook water leak or flooding

Emmbrook water problems could be anything from a leak, a burst water main, or flooding in your Emmbrook home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Emmbrook property, you need to do one of the following as quickly as you can:

  1. Call South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the South East Water or Thames Water website and complete the online form to report the issue.

Why does the water in Emmbrook taste strange?

If you detect a difference in smell or taste of your Emmbrook water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Emmbrook water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Emmbrook water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach South East Water or Thames Water via the contact channels listed above.

Internet in Emmbrook RG41

Emmbrookinternet connected globe

The speed of your broadband connection at your Emmbrook home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Emmbrook with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Emmbrook Average Download Speed Emmbrook Average Upload Speed
89.20 Mbps 22.60 Mbps
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The type of internet connection you have can affect your download and upload speed in Emmbrook. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

Things to consider when searching for a broadband provider in Emmbrook?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've covered four main points that you should consider when searching for a broadband provider in Emmbrook.

Availability

The first point to bear in mind before searching for a broadband provider in Emmbrook is the issue of availability. Whilst many homes in Emmbrook should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Emmbrook?

  • Fibre broadband
    • This is the fastest available internet connection in Emmbrook
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Emmbrook homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Emmbrook.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Emmbrook.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Emmbrook broadband cost

Emmbrook broadband bill

You should also think about how much it costs for the broadband in Emmbrook. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you sign up to a internet connection in Emmbrook. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Emmbrook Broadband Reliability

The reliability of the broadband connection is in Emmbrook should also be considered, with many people working from home either full-time or part-time, we need to have a reliable internet connection to do your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Emmbrook home is going to be important.

Emmbrook broadband customer support

Our final tip, the customer support of your Emmbrook broadband connection is of utmost importance. You might never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Emmbrook.

Broadband FAQ

Below we've answered some our the most common questions that customers in Emmbrook have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Emmbrook?

The average internet speed in Emmbrook is:

Emmbrook Average Download Speed Emmbrook Average Upload Speed
89.20 Mbps 22.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Emmbrook, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Emmbrook property. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Have a look at the following table for a rough guide to which speed you should pick when getting connected in Emmbrook.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Emmbrook

Corded telephone area code Emmbrook

The telephone dialling code, sometimes called the area code, for Emmbrook is 01806. If you call someone in Emmbrook, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Emmbrook call cost?

If you have calls included with your mobile or landline tariff, the phone call should be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Emmbrook

Residents of Emmbrook are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Emmbrook home to the gas and electricity networks.

Most of the time you won't need to contact the Emmbrook distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Emmbrook below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Emmbrook

The electricity distribution network operator for Emmbrook is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Emmbrook

There are no power plants within a 10 mile radius of Emmbrook.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Emmbrook

You might be wondering which municipalities are within reach of Emmbrook, in the table below you can see the five closest municipalities to Emmbrook.

Closest five municipalities to Emmbrook
Municipality Distance from Emmbrook
Woosehill -
Sindlesham -
Woodley 2.43 miles
Finchampstead 2.63 miles
Wokingham 2.63 miles