Utilities in <u>Epping

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Your Complete Guide to Utilities in Epping

If you've moved and have questions about Epping? Our complete guide to utilities in Epping will explain in detail everything about broadband, area codes, power generation and energy distributors, and Epping water and sewerage. Keep reading to learn everything about utilities in Epping.

About Epping, Essex

Epping CM16 has a population of 10,289 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Epping?

Epping water utilities are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Epping

Ringing a contact number for Affinity Water or Thames Water is just one method of contact to discuss your Epping water problems.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

Additionally, you can communicate with Affinity Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Epping

Water bill in Epping

Water rates in Epping depend on whether your home has a water meter or not. You can easily find out whether your Epping water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Epping water rates will have a meter number listed on their water bills.

Metered Customers in Epping

Customers with a water meter at their Epping property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Epping home.

Unmetered Customers in Epping

Customers who don't have a meter at their Epping home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Epping home.

The rate unmetered customers pay for water in Epping will be based on the rateable value of your home. The rateable value of your Epping water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Epping may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Epping?

The average water bill Epping residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Epping water bill?

You will first need to register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Epping bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Epping?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Epping CM16, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Epping Water Frequently Asked Questions

Below we have answered some common questions that customers in Epping have about their water supply.

Frequently Asked Questions About Water in Epping

Is the tap water in Epping safe to drink?

Yes! You can drink the tap water in Epping. You can rest assured that Epping water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Epping water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Epping water to make it drinkable.

Where does the water in Epping come from?

There are three main sources of water that supply Epping:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Epping

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Epping is over 201ppm, that makes the water hardness in Epping is rated as hard water.

What does this mean?

The clean water supply to your home in Epping contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Epping.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Epping No Water

If there isn't any running water in your Epping home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Epping.

If there is no water at your Epping home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Epping.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Epping water leak or flooding

Epping water problems might include anything from flooding or a leak, to a burst water main in your Epping home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Epping property, you need to do one of the following as quickly as you can:

  1. Contact Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Affinity Water or Thames Water website and fill out the online form.

Why does the water in Epping taste strange?

If you notice a change in taste or smell with your Epping water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Epping water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Epping water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Affinity Water or Thames Water using the contact information above.

Broadband Speed in Epping CM16

Eppinginternet connected globe

The speed of your broadband connection at your Epping home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average connection speed for Epping with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Epping Average Download Speed Epping Average Upload Speed
60.05 Mbps 13.85 Mbps
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The internet connection type you have can affect the speed you get at your home in Epping. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one that's available.

What should you consider when picking a broadband provider in Epping?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider can be unnerving. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Epping.

Availability

The first point to bear in mind whilst picking a broadband provider in Epping is the availability. Whilst many homes in Epping can take advantage of superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Epping?

  • Fibre broadband
    • This is fastest connection that's currently available in Epping
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Epping homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Epping.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Epping.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Epping broadband price

Epping broadband bill

Another important consideration is the price you pay for broadband in Epping. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal before you commit to a internet service in Epping. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Epping Broadband Reliability

How reliable the broadband is in Epping also needs consideration, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Epping home will be an important thing to consider.

Epping broadband customer service

Lastly, the customer service of your Epping broadband internet is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when you choose a broadband provider in Epping.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Epping ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Epping?

The average internet speed in Epping is:

Epping Average Download Speed Epping Average Upload Speed
60.05 Mbps 13.85 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Epping, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Epping home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Have a look at the following table for a general idea which speed you should take when signing up for broadband in Epping.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Epping

Corded telephone area code Epping

The telephone dialling code, sometimes called the area code, for Epping is 01992. If you call someone in Epping, and you are in a different area, you must add 01992 to the number you'd like to call.

How much does an 01992 Epping call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Epping

People living in Epping are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Epping home to the gas and electricity networks.

Most of the time you won't need to speak to the Epping distribution network operator, but if you do, you can quickly find out which DNO covers Epping right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Epping

The electricity distribution network operator for Epping is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Epping

There are no power plants within a 10 mile radius of Epping.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By Epping

You might be wondering which municipalities are within reach of Epping, in the table below you can see the five nearest towns and cities to Epping.

Closest five municipalities to Epping
Municipality Distance from Epping
High Beach 2.83 miles
Waltham Abbey 2.97 miles
Stapleford Abbotts 3.29 miles
Abridge 3.29 miles