Utilities in <u>Exeter

Need help with your utilities in Exeter?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Exeter

Are you moving and want to know more about Exeter? Our comprehensive utilities guide to Exeter is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Exeter water and sewerage. Keep reading to learn everything about utilities in Exeter.

About Exeter, Devon

Exeter EX3 has a population of 113,507 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Exeter?

Exeter water services are supplied by South West Water. Below are the main phone numbers for South West Water:

How to reach your water provider in Exeter

Ringing a contact number for South West Water is one of many contact methods to talk about your Exeter water issues.

Below, you can find the principal telephone numbers for South West Water general enquiries and emergencies.

South West Water phone number South West Water Emergency phone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Exeter?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Exeter?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to South West Water

You can also get in touch with South West Water, either by email or with a letter in the post. You can also send your request via the South West Water website.

If you prefer to send a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in Exeter

Water bill in Exeter

Water rates in Exeter will vary depending on if your home has a water meter or not. You can easily check if your Exeter water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Exeter water rates will have a meter number listed on their water bills.

Metered Customers in Exeter

Customers who have a water meter installed at their Exeter home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South West Water. While the variable charges cover the usage at your Exeter home.

Unmetered Customers in Exeter

Customers that don't have a water meter at their Exeter home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Exeter home.

The rate unmetered customers pay for water in Exeter will be based on the rateable value of your home. The rateable value of your Exeter water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Exeter may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Exeter?

The average water bill Exeter residents are charged is £18.17 monthly, which works out at £218 annually.

water billSelectra blue

Expensive Exeter water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Exeter water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Exeter water bill?

First, you must sign up and register with South West Water. Once you've registered an account with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Exeter bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your South West Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Exeter?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Exeter EX3, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Exeter Water Frequently Asked Questions

Below we have answered some common questions that customers in Exeter have about their water supply.

Frequently Asked Questions About Water in Exeter

Is water from the tap in Exeter safe to drink?

Yes! The tap water is safe to drink in Exeter. You can rest assured that Exeter water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Exeter water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Exeter water to make it drinkable.

Where does the water in Exeter come from?

There are three main sources of water that supply Exeter:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Exeter

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Exeter is more than 201ppm, that means the water hardness in Exeter is rated as hard water.

What does this mean?

The clean water supply to your home in Exeter contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Exeter.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Exeter No Water

If there isn't any running water in your Exeter home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Exeter.

If there is no water at your Exeter home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Exeter.

If there is no cold water, not even a trickle, contact South West Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the South West Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Exeter water leak or flooding

Exeter water problems might include anything from flooding or a leak, to a burst water main in your Exeter home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Exeter property, you need to do one of the following as quickly as you can:

  1. Contact South West Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the South West Water website and complete the online form to report the issue.

Why does the water in Exeter taste strange?

If you detect a difference in smell or taste of your Exeter water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Exeter water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Exeter water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South West Water on the contact details above.

Broadband in Exeter EX3

Exeterinternet connected globe

The speed of your broadband connection at your Exeter home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Exeter with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Exeter Average Download Speed Exeter Average Upload Speed
51.80 Mbps 11.80 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Exeter?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Exeter?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The type of internet connection you have can affect the speed you get at your home in Exeter. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection currently available.

Things to consider when choosing an internet provider in Exeter?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. Don't worry, let's take a look at the top four points worth considering before choosing an internet provider in Exeter.

Availability

The first thing you need to think about whilst choosing an internet provider in Exeter is what's available. Most homes in Exeter can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Exeter?

  • Fibre broadband
    • This is fastest connection that's currently available in Exeter
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Exeter homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Exeter.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Exeter.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
blue sim cardSelectra blue

Unlimited data in Exeter?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Exeter?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Exeter broadband cost

Exeter broadband bill

Another important consideration is the monthly cost of broadband in Exeter. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a broadband connection in Exeter. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Exeter Broadband Reliability

The reliability of the broadband connection is in Exeter should also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Exeter home is going to be important.

Exeter broadband technical support

Our final tip, the customer support of your Exeter broadband connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue quickly and efficiently should be considered when you choose a broadband provider in Exeter.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Below we've answered some our the most common questions that customers in Exeter have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Exeter?

The average speed of broadband in Exeter is:

Exeter Average Download Speed Exeter Average Upload Speed
51.80 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Exeter, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Exeter home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a general idea which speed you should pick when signing up for broadband in Exeter.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Exeter

Corded telephone area code Exeter

The telephone dialling code, sometimes called the area code, for Exeter is 01806. When making a call to someone in Exeter, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Exeter call cost?

If calls are included with your mobile or landline tariff, the cost of the call should be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Exeter

Residents of Exeter are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Exeter home to the gas network and electricity grid.

Most of the time you won't need to speak to the Exeter distribution network operator, but if you do, you can quickly find out which DNO covers Exeter right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Exeter

The electricity distribution network operator for Exeter is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Exeter?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Exeter?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Exeter

There are no power plants within a 10 mile radius of Exeter.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Exeter

Perhaps you're wondering which towns and cities are close to Exeter, in the below table you will find the five nearest towns and cities to Exeter.

Closest five municipalities to Exeter
Municipality Distance from Exeter
Exminster 3.9 miles
Haldon 3.9 miles
Mamhead 3.9 miles
St Thomas 4.79 miles
Countess Wear 4.79 miles