Utilities in <u>Exeter city centre

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A Complete Guide to Utilities in Exeter city centre

If you just moved and have some questions about Exeter city centre? Our complete guide to utilities in Exeter city centre will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Exeter city centre water and sewerage. Keep reading to learn everything about utilities in Exeter city centre.

About Exeter city centre, Devon

Exeter city centre EX1 has a population of 128,900 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Exeter city centre?

Exeter city centre water services are supplied by South West Water. Here are the main contact numbers for South West Water:

Getting in touch with your water supplier for Exeter city centre

Ringing a contact number for South West Water is one of many options to discuss your Exeter city centre water problems.

In the table below you will find the contact numbers for South West Water general enquiries and emergencies.

South West Water contact number South West Water Emergency contact number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, either by email or with a letter in the post. You can also send your request via the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in Exeter city centre

Water bill in Exeter city centre

Water rates in Exeter city centre will vary depending on if your home has a water meter or not. You can easily find out whether your Exeter city centre water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Exeter city centre water rates will have a meter number listed on their water bills.

Metered Customers in Exeter city centre

Customers that have a water meter at their Exeter city centre property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South West Water. While the variable charges cover the usage at your Exeter city centre home.

Unmetered Customers in Exeter city centre

Customers without a meter at their Exeter city centre home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Exeter city centre home.

The rate unmetered customers pay for water in Exeter city centre is based on the rateable value of your home. The rateable value part of your Exeter city centre water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Exeter city centre could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Exeter city centre?

The average water bill Exeter city centre residents are charged is £18.17 per month, which is £218 annually.

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How do I pay my Exeter city centre water bill?

First of all, you will need to register with South West Water. After you register your details with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Exeter city centre bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your South West Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Exeter city centre?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Exeter city centre EX1, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Exeter city centre Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Exeter city centre have about their water supply.

Frequently Asked Questions About Water in Exeter city centre

Is tap water in Exeter city centre safe to drink?

Yes! The tap water is safe to drink in Exeter city centre. You can rest assured that Exeter city centre water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Exeter city centre water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Exeter city centre water to make it drinkable.

Where does the water in Exeter city centre come from?

There are three main sources of water that supply Exeter city centre:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Exeter city centre

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Exeter city centre is over 201ppm, this means the water in Exeter city centre is rated as hard water.

What does this mean?

The water supply to your home in Exeter city centre contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Exeter city centre.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Exeter city centre No Water

If you have no water in your Exeter city centre home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Exeter city centre.

If there is no water at your Exeter city centre home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Exeter city centre.

If your home has no cold water, not even a trickle, contact South West Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the South West Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Exeter city centre water leak or flooding

Exeter city centre water problems might include anything from a burst water main or flooding, to a leak in your Exeter city centre home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Exeter city centre property, you need to do one of the following as quickly as you can:

  1. Contact South West Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the South West Water website and fill out the online form.

Why does the water in Exeter city centre taste strange?

If you detect a difference in smell or taste of your Exeter city centre water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Exeter city centre water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Exeter city centre water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach South West Water via the contact channels listed above.

Internet in Exeter city centre EX1

Exeter city centreinternet connected globe

The speed of your internet connection at your Exeter city centre home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Exeter city centre with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Exeter city centre Average Download Speed Exeter city centre Average Upload Speed
78.70 Mbps 14.95 Mbps
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The type of internet connection you have can affect the speed you get at your home in Exeter city centre. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when searching for a broadband provider in Exeter city centre?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. Don't worry, we've covered four main points to think about when searching for a broadband provider in Exeter city centre.

Availability

The first point to bear in mind whilst searching for a broadband provider in Exeter city centre is what's available. Whilst many homes in Exeter city centre should be able to enjoy superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Exeter city centre?

  • Fibre broadband
    • This is fastest connection that's currently available in Exeter city centre
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Exeter city centre homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Exeter city centre.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Exeter city centre.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Exeter city centre broadband price

Exeter city centre broadband bill

You should also think about how much it costs for the broadband in Exeter city centre. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the small print of the offer before you commit to a internet service in Exeter city centre. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Exeter city centre Broadband Reliability

The reliability of the broadband connection is in Exeter city centre should also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Exeter city centre home will be an important thing to consider.

Exeter city centre broadband customer support

Lastly, the customer service of your Exeter city centre broadband connection is extremely important. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that is able to solve your issue quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Exeter city centre.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Exeter city centre have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Exeter city centre?

The average speed of broadband in Exeter city centre is:

Exeter city centre Average Download Speed Exeter city centre Average Upload Speed
78.70 Mbps 14.95 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Exeter city centre, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Exeter city centre property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on how you will use the internet. Check out the table below for a general idea what sort of download speed you should take when getting connected in Exeter city centre.

Usual Internet habits Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Exeter city centre

Corded telephone area code Exeter city centre

The telephone area code, sometimes called the landline dialling code, for Exeter city centre is 01806. If you're calling somebody in Exeter city centre, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Exeter city centre call cost?

If you have a call plan with your landline or mobile, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Electricity and Gas in Exeter city centre

People living in Exeter city centre are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Exeter city centre home to the gas and electricity networks.

Most of the time you won't need to speak to the Exeter city centre distribution network operator, but should you ever need to, you can quickly find out which DNO covers Exeter city centre below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Exeter city centre

The electricity distribution network operator for Exeter city centre is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Exeter city centre

There are no power plants within a 10 mile radius of Exeter city centre.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Exeter city centre

Perhaps you're wondering which towns and cities are close to Exeter city centre, in the table below you can see the closest five municipalities to Exeter city centre.

Closest five municipalities to Exeter city centre
Municipality Distance from Exeter city centre
Beacon Heath 0.66 miles
Exwick 0.66 miles
St Thomas 0.9 miles
Countess Wear 0.9 miles