Utilities in <u>Exmouth

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Your Complete Guide to Utilities in Exmouth

If you just moved and have some questions about Exmouth? Our complete guide to utilities in Exmouth is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Exmouth water and sewerage. Keep reading to learn everything about utilities in Exmouth.

About Exmouth, Devon

Exmouth EX8 has a population of 34,432 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Exmouth?

Exmouth water utilities are supplied by South West Water. Here are the main contact numbers for South West Water:

How to reach your water provider in Exmouth

Ringing a contact number for South West Water is one of many options to discuss your Exmouth water issues.

In the table below you will find the telephone numbers for South West Water general enquiries and emergencies.

South West Water phone number South West Water Emergency phone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, by composing a letter or sending an email. You can even send your message through the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Water rates in Exmouth

Water bill in Exmouth

Water rates in Exmouth will vary depending on if your home has a water meter or not. It's easy to find out if your Exmouth water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Exmouth water rates will have a meter number listed on their water bills.

Metered Customers in Exmouth

Customers with a water meter at their Exmouth house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges are for the consumption at your Exmouth home.

Unmetered Customers in Exmouth

Customers who don't have a meter at their Exmouth home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Exmouth home.

As an unmetered customer, the rate you pay for water in Exmouth is going to be based on the rateable value of your home. The rateable value calculation of your Exmouth water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Exmouth could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Exmouth?

The average water bill Exmouth residents are billed is £18.17 monthly, which works out at £218 a year.

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How do I pay my Exmouth water bill?

First, you must sign up and register with South West Water. After you've registered with South West Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Exmouth bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your South West Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Exmouth?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Exmouth EX8, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Exmouth Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Exmouth have about their water supply.

Frequently Asked Questions About Water in Exmouth

Is water from the tap in Exmouth safe to drink?

Yes! The tap water is safe to drink in Exmouth. You can rest assured that Exmouth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Exmouth water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Exmouth water to make it drinkable.

Where does the water in Exmouth come from?

There are three main sources of water that supply Exmouth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Exmouth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Exmouth is over 201ppm, that means the water hardness in Exmouth is rated as hard water.

What does this mean?

The water supply to your home in Exmouth contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Exmouth.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Exmouth No Water

If there isn't any running water in your Exmouth home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Exmouth.

If there is no water at your Exmouth home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Exmouth.

If you don't have any cold water, not even a trickle, contact South West Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the South West Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for South West Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Exmouth water leak or flooding

Exmouth water problems can include anything from a leak, a burst water main, or flooding in your Exmouth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Exmouth property, you should try to do one of the following as long as it's safe to do so:

  1. Contact South West Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the South West Water website and fill out the online form.

Why does the water in Exmouth taste strange?

If you detect a difference in smell or taste of your Exmouth water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Exmouth water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Exmouth water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with South West Water using the contact information above.

Broadband in Exmouth EX8

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The broadband speed you get at your Exmouth home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and find out how it compares to the average broadband speed for Exmouth with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Exmouth Average Download Speed Exmouth Average Upload Speed
51.80 Mbps 11.80 Mbps
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The internet connection type you have can affect the speed you get at your home in Exmouth. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

Things to consider when choosing an internet provider in Exmouth?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've covered four main points worth considering before choosing an internet provider in Exmouth.

Availability

The first thing to consider when choosing an internet provider in Exmouth is what's available. The majority of homes in Exmouth should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

How can I connect to the internet in Exmouth?

  • Fibre broadband
    • This is the fastest type of connection you can get in Exmouth
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Exmouth homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Exmouth.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Exmouth.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Exmouth broadband value for money

Exmouth broadband bill

Another important consideration is the price you pay for broadband in Exmouth. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal before you sign up to a internet service in Exmouth. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Exmouth Broadband Reliability

The reliability of broadband in Exmouth also needs consideration, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Exmouth home is going to be important.

Exmouth broadband technical support

Our final tip, the customer service of your Exmouth broadband connection is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem quickly and efficiently is definitely something worth considering when selecting an internet provider in Exmouth.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Exmouth ask about their broadband.

Broadband FAQs

How fast is the broadband in Exmouth?

The average broadband speed in Exmouth is:

Exmouth Average Download Speed Exmouth Average Upload Speed
51.80 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Exmouth, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Exmouth home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Take a look at this table for a rough guide to what sort of download speed you should choose when signing up for broadband in Exmouth.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Exmouth

Corded telephone area code Exmouth

The landline area code, sometimes called the dialling code, for Exmouth is 01806. When making a call to someone in Exmouth, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Exmouth call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call should be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Exmouth

Residents in Exmouth can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Exmouth home to the electricity grid and gas networks.

More often than not you won't need to speak to the Exmouth distribution network operator, but if you do, you can find the distribution network operator for Exmouth below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Exmouth

The electricity distribution network operator for Exmouth is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Exmouth

There are no power plants within a 10 mile radius of Exmouth.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Exmouth

You might be wondering which municipalities are within reach of Exmouth, in the table below you can see the five nearest towns and cities to Exmouth.

Closest five municipalities to Exmouth
Municipality Distance from Exmouth
Exeter 3.43 miles
Dawlish 5.62 miles
Exminster 6.55 miles
Haldon 6.55 miles
Mamhead 6.55 miles