Utilities in <u>Felixstowe

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A Complete Guide to Utilities in Felixstowe

Are you moving and want to know more about Felixstowe? Our comprehensive utilities guide to Felixstowe will help you to find out everything about broadband, area codes, power generation and energy distributors, and Felixstowe water and sewerage. Keep reading to learn everything about utilities in Felixstowe.

About Felixstowe, Suffolk

Felixstowe IP11 has a population of 23,564 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Felixstowe?

Felixstowe water services are supplied by Anglian Water. Below are the main phone numbers for Anglian Water:

How to get in touch with the water supplier in Felixstowe

Calling a phone number for Anglian Water is one of many contact methods to talk about your Felixstowe water account.

In the table below you will find the phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Write to Anglian Water

You can also write to Anglian Water, by composing a letter or sending an email. You can also send your request via the Anglian Water website.

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Water rates in Felixstowe

Water bill in Felixstowe

Water rates in Felixstowe are based on if your home has a water meter or not. It's easy to find out if your Felixstowe water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Felixstowe water rates will have a meter number listed on their water bills.

Metered Customers in Felixstowe

Customers with a water meter at their Felixstowe home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water. While the variable charges cover the usage at your Felixstowe home.

Unmetered Customers in Felixstowe

Customers who don't have a meter at their Felixstowe home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Felixstowe home.

The rate unmetered customers pay for water in Felixstowe will be based on the rateable value of your home. The rateable value of your Felixstowe water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Felixstowe could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Felixstowe?

The average water bill Felixstowe residents are billed is £16.83 each month, that's £202 a year.

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How do I pay my Felixstowe water bill?

You will first need to register with Anglian Water. Once you've registered an account with Anglian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Felixstowe bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Felixstowe?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Felixstowe IP11, your water supplier is Anglian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Felixstowe Water Frequently Asked Questions

Below we have answered some common questions that customers in Felixstowe have about their water supply.

Frequently Asked Questions About Water in Felixstowe

Is tap water in Felixstowe safe to drink?

Yes! You can drink the tap water in Felixstowe. You can rest assured that Felixstowe water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Felixstowe water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Felixstowe water to make it drinkable.

Where does the water in Felixstowe come from?

There are three main sources of water that supply Felixstowe:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Felixstowe

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Felixstowe is over 201ppm, that makes the water hardness in Felixstowe is rated as hard water.

What does this mean?

The water supply to your home in Felixstowe contains slightly elevated levels of minerals that cause hard water. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Felixstowe.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Felixstowe No Water

If you have no water in your Felixstowe home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Felixstowe.

If there is no water at your Felixstowe home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Felixstowe.

If you don't have any cold water, not even a trickle, contact Anglian Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Anglian Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Anglian Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Felixstowe water leak or flooding

Felixstowe water problems might include anything from flooding or a leak, to a burst water main in your Felixstowe home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Felixstowe property, you should try to do one of the following as long as it's safe to do so:

  1. Call Anglian Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Anglian Water website and fill in the form to report the problem.

Why does the water in Felixstowe taste strange?

If you find the taste or smell is different with your Felixstowe water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Felixstowe water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Felixstowe water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Anglian Water on the contact details above.

Broadband Speed in Felixstowe IP11

Felixstoweinternet connected globe

The speed of your broadband connection at your Felixstowe home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average connection speed for Felixstowe with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Felixstowe Average Download Speed Felixstowe Average Upload Speed
38.90 Mbps 9.80 Mbps
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The type of internet connection you have can have an effect on the speed you get in Felixstowe. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it's the only type of internet connection currently available.

What to look for when picking a broadband provider in Felixstowe?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've covered four main points to think about when picking a broadband provider in Felixstowe.

Availability

The first point to bear in mind when picking a broadband provider in Felixstowe is the issue of availability. The majority of homes in Felixstowe can take advantage of fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Felixstowe?

  • Fibre broadband
    • This is the fastest type of connection you can get in Felixstowe
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Felixstowe homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Felixstowe.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Felixstowe.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Felixstowe broadband cost

Felixstowe broadband bill

Another important consideration is the monthly cost of broadband in Felixstowe. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you commit to a internet service in Felixstowe. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Felixstowe Broadband Reliability

How reliable the broadband is in Felixstowe should also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to do your work is a priority.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your Felixstowe home is something to think about.

Felixstowe broadband customer service

Finally, the customer service of your Felixstowe internet connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem efficiently and quickly is definitely something worth considering when you choose a broadband provider in Felixstowe.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Felixstowe ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Felixstowe?

The average speed of broadband in Felixstowe is:

Felixstowe Average Download Speed Felixstowe Average Upload Speed
38.90 Mbps 9.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Felixstowe, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Felixstowe property. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Take a look at this table for a rough guide to which speed you should pick when signing up for broadband in Felixstowe.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Felixstowe

Corded telephone area code Felixstowe

The landline area code, sometimes called the dialling code, for Felixstowe is 01394. If you call someone in Felixstowe, and you are not in the same area, you will need to add 01394 before the number you're trying to call.

How much does an 01394 Felixstowe call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Felixstowe

Residents of Felixstowe are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Felixstowe home to the electricity grid and gas networks.

More often than not you won't need to contact the Felixstowe distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Felixstowe below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Felixstowe

The electricity distribution network operator for Felixstowe is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Felixstowe

There are no power plants within a 10 mile radius of Felixstowe.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Near Felixstowe

You might be wondering which municipalities are close to Felixstowe, in the table below you can see the closest five municipalities to Felixstowe.

Closest five municipalities to Felixstowe
Municipality Distance from Felixstowe
Trimley St. Mary -
Harwich 4.18 miles
Levington 6.18 miles
Kirton 6.18 miles
Nacton 6.18 miles