Your Complete Guide to Utilities in Frenchay

If you've moved and have questions about Frenchay? Our comprehensive utilities guide to Frenchay is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Frenchay water and sewerage. Keep reading to learn everything about utilities in Frenchay.

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About Frenchay, Bristol

Frenchay BS16 has a population of 6,827 and is located in the county of Bristol. Bristol has a population of 467,099 people.

Who supplies my water in Frenchay?

Frenchay water services are supplied by Bristol Water. In the table below are the contact numbers for Bristol Water, and Leep Utilities:

How to reach your water providers in Frenchay

Ringing a contact number for Bristol Water or Leep Utilities is just one method of contact to talk about your Frenchay water issues.

Bristol Water telephone numbers

In the table below we have listed the main telephone numbers for Bristol Water general enquiries and emergencies.

Bristol Water contact number Bristol Water Emergency contact number
0345 600 3600 0345 702 3797
8am-8pm Mon-Fri, 8am-2pm Sat, Bank holidays 9am-5pm, Emergencies 24/7/365

Leep Utilities telephone numbers

In the table below we have listed the main telephone numbers for Leep Utilities general enquiries and emergencies.

Leep Utilities contact number Leep Utilities Emergency contact number
0345 122 6780 0333 003 8332
Mon-Fri 8am-8pm, Emergencies 24/7/365

Write to Bristol Water or Leep Utilities

You can also get in touch with Bristol Water or Leep Utilities, either by email or with a letter in the post. You can even send your message through the Bristol Water or Leep Utilities website.

Bristol Water

Customer that want to post a letter to Bristol Water can do so by writing to the Bristol Water address below:

Bristol Water Address
Customer Services, BWBSL, 1 Clevedon Walk
BS48 1WA

If you want to email Bristol Water, you should use the following email address:

Bristol Water Email Address
[email protected]

Leep Utilities

Customer that want to post a letter to Leep Utilities can do so by writing to the Leep Utilities address below:

Leep Utilities Address
Leep Water Networks Ltd, The Greenhouse
MediaCityUK, Salford
M50 2EQ

If you want to email Leep Utilities, you should use the following email address:

Leep Utilities Email Address
[email protected]
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Cost of water in Frenchay

Water bill in Frenchay

Water rates in Frenchay are based on if your home has a water meter or not. It's easy to find out if your Frenchay water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Frenchay water rates will have a meter number listed on their water bills.

Metered Customers in Frenchay

Customers who have a water meter installed at their Frenchay property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Bristol Water or Leep Utilities. While the variable charges cover the usage at your Frenchay home.

Unmetered Customers in Frenchay

Customers who don't have a meter at their Frenchay home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Frenchay home.

As an unmetered customer, the rate you pay for water in Frenchay will be based on the rateable value of your home. The rateable value calculation of your Frenchay water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Frenchay could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Frenchay?

The average water bill Frenchay residents are being charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Bristol Water £16.83 £202
Leep Utilities - -

How do I pay my Frenchay water bill?

First, you must sign up and register with Bristol Water or Leep Utilities. After you register your details with Bristol Water or Leep Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Frenchay bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Bristol Water or Leep Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Frenchay?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Frenchay BS16, your water suppliers are Bristol Water and Leep Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Frenchay Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Frenchay have about their water supply.

Frequently Asked Questions About Water in Frenchay

Is the tap water in Frenchay safe to drink?

Yes! You can drink the tap water in Frenchay. You can rest assured that Frenchay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Frenchay water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Frenchay water to make it drinkable.

Where does the water in Frenchay come from?

There are three main sources of water that supply Frenchay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Frenchay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Frenchay is higher than 201ppm, that means the water hardness in Frenchay is rated as hard water.

What does this mean?

The water being supplied to your home in Frenchay contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Frenchay.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Frenchay No Water

If you don't have any running water in your Frenchay home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Frenchay.

If there is no water at your Frenchay home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Frenchay.

If your home has no cold water, not even a trickle, contact Bristol Water or Leep Utilities for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Bristol Water or Leep Utilities website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Bristol Water or Leep Utilities, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Frenchay water leak or flooding

Frenchay water problems can include anything from flooding or a leak, to a burst water main in your Frenchay home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Frenchay property, you must do one of the following as soon as possible:

  1. Call Bristol Water or Leep Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Bristol Water or Leep Utilities website and complete the online form to report the issue.

Why does the water in Frenchay taste strange?

If you notice a change in taste or smell with your Frenchay water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Frenchay water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Frenchay water.

If you have questions about your water's taste, smell, or appearance, you can speak to Bristol Water or Leep Utilities via the contact channels listed above.

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Broadband in Frenchay BS16

Frenchayinternet connected globe

The speed of your internet connection at your Frenchay home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average connection speed for Frenchay with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Frenchay Average Download Speed Frenchay Average Upload Speed
98.18 Mbps 14.24 Mbps
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The type of internet connection you have can affect the speed you get at your home in Frenchay. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one currently available.

Things to consider when searching for a broadband provider in Frenchay?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've listed the four important points that you should consider when searching for a broadband provider in Frenchay.


The first thing to consider whilst searching for a broadband provider in Frenchay is the issue of availability. The majority of homes in Frenchay should have access to superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Frenchay?

  • Fibre broadband
    • This is the fastest type of connection you can get in Frenchay
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Frenchay homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Frenchay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Frenchay.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Frenchay broadband value for money

Frenchay broadband bill

You also need to consider how much it costs for the broadband in Frenchay. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the small print of the offer before you commit to a broadband connection in Frenchay. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Frenchay Broadband Reliability

The reliability of the broadband connection is in Frenchay should also be considered, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Frenchay home is going to be important.

Frenchay broadband customer support

Our final tip, the technical support for your Frenchay broadband connection is extremely important. You might never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when selecting an internet provider in Frenchay.


Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Frenchay have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Frenchay?

The average speed of broadband in Frenchay is:

Frenchay Average Download Speed Frenchay Average Upload Speed
98.18 Mbps 14.24 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Frenchay, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Frenchay home. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table to find out the kind of broadband speed you should choose for a broadband service in Frenchay.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the landline area code in Frenchay

Corded telephone area code Frenchay

The landline area code, sometimes called the dialling code, for Frenchay is 01806. When making a call to someone in Frenchay, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 Frenchay call cost?

If calls are included with your mobile or landline tariff, the phone call should be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Frenchay

People living in Frenchay are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Frenchay home to the electricity grid and gas networks.

In many cases you won't need to contact the Frenchay distribution network operator, but if you do, you can easily find out which DNO is responsible for Frenchay below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Frenchay

The electricity distribution network operator for Frenchay is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Address Lostwithiel Road
Bodmin, Cornwall
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Frenchay

There are no power plants within a 10 mile radius of Frenchay.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Frenchay

Perhaps you're wondering which towns and cities are within reach of Frenchay, we've found the five closest municipalities to Frenchay.

Closest five municipalities to Frenchay
Municipality Distance from Frenchay
Downend -
Hanham 1.12 miles
Kingswood 1.12 miles
Hatfield Peverel 1.66 miles
South Woodham Ferrers 1.66 miles