Utilities in <u>Freshwater

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A Complete Guide to Utilities in Freshwater

If you just moved and have some questions about Freshwater? Our utilities guide to Freshwater will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Freshwater water and sewerage. Keep reading to learn everything about utilities in Freshwater.

About Freshwater, Isle of Wight

Freshwater PO40 has a population of 7,829 and is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Freshwater?

Freshwater water utilities are supplied by Southern Water. In the table below are the contact numbers for Southern Water:

Getting in touch with your water supplier for Freshwater

Ringing a contact number for Southern Water is one of many options to deal with your Freshwater water problems.

In the table below you will find the contact numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

Additionally, you can communicate with Southern Water, either by email or with a letter in the post. You can also send your request via the Southern Water website.

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Cost of water in Freshwater

Water bill in Freshwater

Water rates in Freshwater depend on whether your home has a water meter or not. It's easy to find out if your Freshwater water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Freshwater water rates will have a meter number listed on their water bills.

Metered Customers in Freshwater

Customers with a water meter at their Freshwater property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges are for the consumption at your Freshwater home.

Unmetered Customers in Freshwater

Customers that don't have a water meter at their Freshwater home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Freshwater home.

As an unmetered customer, the rate you pay for water in Freshwater will be based on the rateable value of your home. The rateable value of your Freshwater water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Freshwater could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Freshwater?

The average water bill Freshwater residents are being charged is £14.25 per month, which is £171 annually.

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How do I pay my Freshwater water bill?

First, you must sign up and register with Southern Water. After you register your details with Southern Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Freshwater bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Southern Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Freshwater?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Freshwater PO40, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Freshwater Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Freshwater have about their water supply.

Frequently Asked Questions About Water in Freshwater

Is tap water in Freshwater safe to drink?

Yes! You can drink the tap water in Freshwater. You can rest assured that Freshwater water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Freshwater water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Freshwater water to make it drinkable.

Where does the water in Freshwater come from?

There are three main sources of water that supply Freshwater:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Freshwater

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Freshwater is over 276ppm, that means the water hardness in Freshwater is rated as very hard water.

What does this mean?

The clean water supply to your home in Freshwater contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Freshwater.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Freshwater No Water

If there isn't any running water in your Freshwater home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Freshwater.

If there is no water at your Freshwater home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Freshwater.

If you don't have any cold water, not even a trickle, contact Southern Water for assistance. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Southern Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Southern Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Freshwater water leak or flooding

Freshwater water problems can include anything from flooding or a leak, to a burst water main in your Freshwater home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Freshwater property, you should try to do one of the following as long as it's safe to do so:

  1. Call Southern Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Southern Water website and fill out the online form.

Why does the water in Freshwater taste strange?

If you notice a change in taste or smell with your Freshwater water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Freshwater water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Freshwater water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Southern Water via the contact channels listed above.

Broadband in Freshwater PO40

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The speed of your internet connection at your Freshwater home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for Freshwater with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Freshwater Average Download Speed Freshwater Average Upload Speed
37.80 Mbps 16.20 Mbps
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The internet connection type you have can affect the speed you get at your home in Freshwater. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

What should you consider when choosing an internet provider in Freshwater?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider might seem daunting at first. Don't worry, we've covered four main points worth considering before choosing an internet provider in Freshwater.

Availability

The first thing you need to think about whilst choosing an internet provider in Freshwater is the availability. The majority of homes in Freshwater should have access to fibre or 'superfast' connections, people outside a built-up area could face issues getting access to the fastest internet.

That being said, homes that have been built recently may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Freshwater?

  • Fibre broadband
    • This is fastest connection that's currently available in Freshwater
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Freshwater homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Freshwater.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Freshwater.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Freshwater broadband value for money

Freshwater broadband bill

You should also think about how much it costs for the broadband in Freshwater. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in Freshwater. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Freshwater Broadband Reliability

How reliable the broadband is in Freshwater also needs consideration, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Freshwater home will be an important thing to consider.

Freshwater broadband technical support

Lastly, the customer service of your Freshwater broadband internet is extremely important. There's a good chance you will never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Freshwater.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Freshwater ask about their broadband.

Broadband Internet FAQs

How fast is the broadband in Freshwater?

The average broadband speed in Freshwater is:

Freshwater Average Download Speed Freshwater Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Freshwater, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Freshwater home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Check out the table below to find out which speed you should choose when getting connected in Freshwater.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Freshwater

Corded telephone area code Freshwater

The landline area code, sometimes called the dialling code, for Freshwater is 01806. When making a call to someone in Freshwater, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Freshwater call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Freshwater

People living in Freshwater can choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Freshwater home to the gas and electricity networks.

More often than not you won't need to contact the Freshwater distribution network operator, but if you do, you can find the distribution network operator for Freshwater below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Freshwater

The electricity distribution network operator for Freshwater is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Freshwater

There are no power plants within a 10 mile radius of Freshwater.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By Freshwater

Perhaps you're wondering which towns and cities are close to Freshwater, in the table below you can see the five nearest towns and cities to Freshwater.

Closest five municipalities to Freshwater
Municipality Distance from Freshwater
Alum Bay 1.7 miles
Yarmouth 2.31 miles
Sway 4.88 miles
Hordle 4.88 miles
Milford-on-Sea 4.88 miles