Utilities in <u>Frodsham

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Your Complete Guide to Utilities in Frodsham

Are you moving and want to know more about Frodsham? Our complete guide to utilities in Frodsham will help you to find out everything about broadband, area codes, power generation and energy distributors, and Frodsham water and sewerage. Keep reading to learn everything about utilities in Frodsham.

About Frodsham, Cheshire

Frodsham WA6 has a population of 9,032 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Frodsham?

Frodsham water services are supplied by Severn Trent. Below are the main phone numbers for Severn Trent, and United Utilities:

How to reach your water providers in Frodsham

Ringing a contact number for Severn Trent or United Utilities is one of many contact methods to discuss your Frodsham water account.

Severn Trent telephone numbers

In the table below we have listed the main telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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United Utilities telephone numbers

In the table below we have listed the main telephone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Severn Trent or United Utilities

You can also get in touch with Severn Trent or United Utilities, you have the choice of posting a letter or sending an email. You can even send your message through the Severn Trent or United Utilities website.

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you would like to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Water rates in Frodsham

Water bill in Frodsham

Water rates in Frodsham will vary depending on if your home has a water meter or not. You can easily find out whether your Frodsham water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Frodsham water rates will have a meter number listed on their water bills.

Metered Customers in Frodsham

Customers with a water meter at their Frodsham property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent or United Utilities. While the variable charges cover the usage at your Frodsham home.

Unmetered Customers in Frodsham

Customers without a meter at their Frodsham home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Frodsham home.

The rate unmetered customers pay for water in Frodsham will be based on the rateable value of your home. The rateable value calculation of your Frodsham water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Frodsham might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Frodsham?

The average water bill Frodsham residents are charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Frodsham water bill?

First of all, you will need to register with Severn Trent or United Utilities. Once you've registered an account with Severn Trent or United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Frodsham bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent or United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Frodsham?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Frodsham WA6, your water suppliers are Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Frodsham Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Frodsham have about their water supply.

Frequently Asked Questions About Water in Frodsham

Is water from the tap in Frodsham safe to drink?

Yes! It's safe to drink the tap water in Frodsham. You can rest assured that Frodsham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Frodsham water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Frodsham water to make it drinkable.

Where does the water in Frodsham come from?

There are three main sources of water that supply Frodsham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Frodsham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Frodsham is less than 60ppm, that means the water hardness in in Frodsham is rated as soft water.

What does this mean?

The clean water supply to your home in Frodsham contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which means they should last longer.

Selectra recommends

You don't need to add a water softener to the water in Frodsham.

Frodsham No Water

If you have no water in your Frodsham home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Frodsham.

If there is no water at your Frodsham home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Frodsham.

If there is no cold water, not even a trickle, contact Severn Trent or United Utilities for assistance. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Severn Trent or United Utilities website for any explanations as to why you have no water.
  2. Check the Twitter account of Severn Trent or United Utilities, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Frodsham water leak or flooding

Frodsham water problems might include anything from flooding or a leak, to a burst water main in your Frodsham home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Frodsham property, you need to do one of the following as quickly as you can:

  1. Ring Severn Trent or United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Severn Trent or United Utilities website and fill in the form to report the problem.

Why does the water in Frodsham taste strange?

If you find the taste or smell is different with your Frodsham water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Frodsham water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Frodsham water.

If you have questions about your water's taste, smell, or appearance, you can speak to Severn Trent or United Utilities via the contact channels listed above.

Internet in Frodsham WA6

Frodshaminternet connected globe

The speed of your broadband connection at your Frodsham home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Frodsham with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Frodsham Average Download Speed Frodsham Average Upload Speed
65.63 Mbps 12.93 Mbps
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The type of internet connection you have can affect your download and upload speed in Frodsham. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection that's available.

What to look for when picking a broadband provider in Frodsham?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've listed the four important points to think about when picking a broadband provider in Frodsham.

Availability

The first thing to consider when picking a broadband provider in Frodsham is what's available. Whilst many homes in Frodsham should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Frodsham?

  • Fibre broadband
    • This is fastest connection that's currently available in Frodsham
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Frodsham homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Frodsham.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Frodsham.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Frodsham broadband value for money

Frodsham broadband bill

You also need to consider how much it costs for the broadband in Frodsham. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you commit to a internet connection in Frodsham. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Frodsham Broadband Reliability

The reliability of broadband in Frodsham should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're watching movies online or gaming online which without a reliable broadband connection at your Frodsham home is something to think about.

Frodsham broadband customer service

Our final tip, the technical support for your Frodsham broadband connection is really important. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that can deal with your problem quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Frodsham.

Broadband FAQ

Below we've answered some our the most common questions that customers in Frodsham ask about their broadband.

Broadband Internet FAQs

How fast is the broadband in Frodsham?

The average speed of broadband in Frodsham is:

Frodsham Average Download Speed Frodsham Average Upload Speed
65.63 Mbps 12.93 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Frodsham, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Frodsham property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Have a look at the following table for a general idea the kind of broadband speed you should choose for a broadband service in Frodsham.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Frodsham

Corded telephone area code Frodsham

The landline area code, sometimes called the dialling code, for Frodsham is 01806. When making a call to someone in Frodsham, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Frodsham call cost?

If you have a call plan with your landline or mobile tariff, then the call cost should be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Frodsham

People living in Frodsham can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Frodsham home to the gas and electricity networks.

Most of the time you will never need to ever contact the Frodsham distribution network operator, but should you ever need to, you can quickly find out which DNO covers Frodsham in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Frodsham

The electricity distribution network operator for Frodsham is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Frodsham

There are no power plants within a 10 mile radius of Frodsham.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Frodsham

If you've ever wondered which municipalities are within reach of Frodsham, we've found the closest five municipalities to Frodsham.

Closest five municipalities to Frodsham
Municipality Distance from Frodsham
Northwich 4.46 miles
Runcorn 4.83 miles
Widnes 7.37 miles
Cronton 7.37 miles