Your Complete Guide to Utilities in Gravesend

If you just moved and have some questions about Gravesend? Our comprehensive utilities guide to Gravesend is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Gravesend water and sewerage. Keep reading to learn everything about utilities in Gravesend.

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About Gravesend, Kent

Gravesend DA11 has a population of 74,000 and is located in the county of Kent. Kent has a population of 1,846,478 people.

Who supplies my water in Gravesend?

Gravesend water services are supplied by Icosa Water. Below are the main phone numbers for Icosa Water, Southern Water, and Thames Water:

How to get in touch with the water suppliers in Gravesend

Calling a phone number for Icosa Water, Southern Water or Thames Water is one of many options to talk about your Gravesend water issues.

Icosa Water contact numbers

In the table below you will find the contact numbers for Icosa Water general enquiries and emergencies.

Icosa Water telephone number Icosa Water Emergency telephone number
0330 111 0780 0330 111 2014
Mon-Fri 8:30am-5:30pm, Emergencies 24/7/365

Southern Water contact numbers

In the table below you will find the contact numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Icosa Water, Southern Water, Thames Water, or is one of many options to talk about your Gravesend water issues.

Write to Icosa Water, Southern Water or Thames Water

You can also get in touch with Icosa Water, Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Icosa Water, Southern Water or Thames Water website.

Icosa Water

Customer that want to post a letter to Icosa Water can do so by writing to the Icosa Water address below:

Icosa Water Address
Sophia House, 28 Cathedral Road
CF11 9LJ

If you would like to email Icosa Water, you should use the following email address:

Icosa Water Email Address
[email protected]

Southern Water

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564

If you would like to email Southern Water, you should use the following email address:

Southern Water Email Address
[email protected]

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Price of water in Gravesend

Water bill in Gravesend

Water rates in Gravesend will vary depending on if your home has a water meter or not. You can easily find out whether your Gravesend water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Gravesend water rates will have a meter number listed on their water bills.

Metered Customers in Gravesend

Customers that have a water meter at their Gravesend house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Icosa Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Gravesend home.

Unmetered Customers in Gravesend

Customers without a meter at their Gravesend home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Gravesend home.

Water rates for unmetered customers in Gravesend is going to be based on the rateable value of your home. The rateable value part of your Gravesend water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Gravesend may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Gravesend?

The average water bill Gravesend residents are billed can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
Icosa Water - -
Southern Water £14.25 £171
Thames Water £19.33 £232

How do I pay my Gravesend water bill?

First, you must sign up and register with Icosa Water, Southern Water, or Thames Water. Once you've registered an account with Icosa Water, Southern Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Gravesend bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Icosa Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Gravesend?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Gravesend DA11, your water suppliers are Icosa Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Gravesend Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Gravesend have about their water supply.

Frequently Asked Questions About Water in Gravesend

Is the tap water in Gravesend safe to drink?

Yes! You can drink the tap water in Gravesend. You can rest assured that Gravesend water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Gravesend water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Gravesend water to make it drinkable.

Where does the water in Gravesend come from?

There are three main sources of water that supply Gravesend:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Gravesend

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Gravesend is higher than 201ppm, that means the water hardness in Gravesend is rated as hard water.

What does this mean?

The clean water supply to your home in Gravesend contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Gravesend.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Gravesend No Water

If you have no water in your Gravesend home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Gravesend.

If there is no water at your Gravesend home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Gravesend.

If your home has no cold water, not even a trickle, contact Icosa Water, Southern Water, or Thames Water for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Icosa Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Icosa Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Gravesend water leak or flooding

Gravesend water problems could be anything from a leak, a burst water main, or flooding in your Gravesend home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Gravesend property, you should try to do one of the following as long as it's safe to do so:

  1. Call Icosa Water, Southern Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Icosa Water, Southern Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Gravesend taste strange?

If you notice a change in taste or smell with your Gravesend water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Gravesend water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Gravesend water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Icosa Water, Southern Water, or Thames Water using the contact information above.

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Broadband in Gravesend DA11

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The speed of your broadband connection at your Gravesend home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average broadband speed for Gravesend with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Gravesend Average Download Speed Gravesend Average Upload Speed
56.75 Mbps 12.10 Mbps
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The type of internet connection you have can affect the speed you get at your home in Gravesend. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection currently available.

Things to consider when picking a broadband provider in Gravesend?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. Don't worry, we've listed the four important points to think about when picking a broadband provider in Gravesend.


The first thing to consider before picking a broadband provider in Gravesend is what's available. Whilst many homes in Gravesend should have access to superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Gravesend?

  • Fibre broadband
    • This is fastest connection that's currently available in Gravesend
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Gravesend homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Gravesend.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Gravesend.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Gravesend broadband price

Gravesend broadband bill

Another important consideration is the price you pay for broadband in Gravesend. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal before you sign up to a internet service in Gravesend. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Gravesend Broadband Reliability

The reliability of the broadband connection is in Gravesend should also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Gravesend home is going to be important.

Gravesend broadband customer service

Lastly, the customer service of your Gravesend broadband connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that deals with your query quickly and efficiently is a strong plus when selecting an internet provider in Gravesend.


Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Gravesend have about broadband internet.

Broadband FAQs

Is the internet fast in Gravesend?

The average speed of broadband in Gravesend is:

Gravesend Average Download Speed Gravesend Average Upload Speed
56.75 Mbps 12.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Gravesend, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Gravesend home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table for a rough guide to the kind of broadband speed you should take when signing up for broadband in Gravesend.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the telephone area code for Gravesend

Corded telephone area code Gravesend

The telephone area code, sometimes called the landline dialling code, for Gravesend is 01474. When making a call to someone in Gravesend, and you are in a different area, you will need to add 01474 to the number you're calling.

How much does an 01474 Gravesend call cost?

If calls are included with your mobile or landline tariff, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Gravesend

Residents in Gravesend are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Gravesend home to the gas and electricity networks.

More often than not you won't need to contact the Gravesend distribution network operator, but if you do, you can find the distribution network operator for Gravesend right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Gravesend

The electricity distribution network operator for Gravesend is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Address 237 Southwark Bridge Road
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Gravesend

There are no power plants within a 10 mile radius of Gravesend.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Gravesend

If you've ever wondered which municipalities are close to Gravesend, we've found the closest five municipalities to Gravesend.

Closest five municipalities to Gravesend
Municipality Distance from Gravesend
Meopham 2.58 miles
Swanscombe 2.93 miles
Ebbsfleet 2.93 miles
Badgers Dene 2.98 miles
Grays 2.98 miles