Your Complete Guide to Utilities in Hainault

If you've moved and have questions about Hainault? Our comprehensive utilities guide to Hainault will explain in detail everything about broadband, area codes, power generation and energy distributors, and Hainault water and sewerage. Keep reading to learn everything about utilities in Hainault.

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About Hainault, Greater London

Hainault IG6 has a population of 12,953 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Hainault?

Hainault water services are supplied by Essex & Suffolk Water. Here are the main contact numbers for Essex & Suffolk Water, and Thames Water:

How to reach your water providers in Hainault

Speaking to an advisor at Essex & Suffolk Water or Thames Water is just one method of contact to talk about your Hainault water problems.

Essex & Suffolk Water telephone numbers

In the table below we have listed the main telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water telephone numbers

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Essex & Suffolk Water or Thames Water

You can also write to Essex & Suffolk Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Essex & Suffolk Water or Thames Water website.

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road

Customers that would rather email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
[email protected]

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Cost of water in Hainault

Water bill in Hainault

Water rates in Hainault will vary depending on if your home has a water meter or not. You can easily check if your Hainault water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Hainault water rates will have a meter number listed on their water bills.

Metered Customers in Hainault

Customers who have a water meter installed at their Hainault property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Essex & Suffolk Water or Thames Water. Whilst the variable charges are for the consumption at your Hainault home.

Unmetered Customers in Hainault

Customers that don't have a water meter at their Hainault home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Hainault home.

As an unmetered customer, the rate you pay for water in Hainault is based on the rateable value of your home. The rateable value part of your Hainault water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Hainault might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Hainault?

The average water bill Hainault residents are being charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232

How do I pay my Hainault water bill?

First, you must sign up and register with Essex & Suffolk Water or Thames Water. After you've registered with Essex & Suffolk Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hainault bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Essex & Suffolk Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Hainault?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hainault IG6, your water suppliers are Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hainault Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hainault have about their water supply.

Frequently Asked Questions About Water in Hainault

Is tap water in Hainault safe to drink?

Yes! You can drink the tap water in Hainault. You can rest assured that Hainault water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hainault water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Hainault water to make it drinkable.

Where does the water in Hainault come from?

There are three main sources of water that supply Hainault:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Hainault

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Hainault is over 201ppm, that means the water hardness in Hainault is rated as hard water.

What does this mean?

The water supply to your home in Hainault contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Hainault.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hainault No Water

If there isn't any running water in your Hainault home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Hainault.

If there is no water at your Hainault home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Hainault.

If you don't have any cold water, not even a trickle, contact Essex & Suffolk Water or Thames Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Essex & Suffolk Water or Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Essex & Suffolk Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Hainault water leak or flooding

Hainault water problems can include anything from a burst water main or flooding, to a leak in your Hainault home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Hainault property, you need to do one of the following as quickly as you can:

  1. Call Essex & Suffolk Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Essex & Suffolk Water or Thames Water website and fill out the online form.

Why does the water in Hainault taste strange?

If you detect a difference in smell or taste of your Hainault water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Hainault water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Hainault water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Essex & Suffolk Water or Thames Water via the contact channels listed above.

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Broadband in Hainault IG6

Hainaultinternet connected globe

The broadband speed you get at your Hainault home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average connection speed for Hainault with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hainault Average Download Speed Hainault Average Upload Speed
110.60 Mbps 16.90 Mbps
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The type of internet connection you have can have an effect on the speed you get in Hainault. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one currently available.

What should you consider when picking a broadband provider in Hainault?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Hainault.


The first thing to consider whilst picking a broadband provider in Hainault is what's available. Most homes in Hainault should be able to enjoy fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Hainault?

  • Fibre broadband
    • This is fastest connection that's currently available in Hainault
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Hainault homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Hainault.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hainault.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Hainault broadband value for money

Hainault broadband bill

Another important consideration is how much it costs for the broadband in Hainault. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you commit to a internet service in Hainault. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Hainault Broadband Reliability

The reliability of broadband in Hainault should also be considered, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to stay in touch with work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Hainault home will be an important thing to consider.

Hainault broadband customer service

Our final tip, the technical support for your Hainault internet connection is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue quickly and efficiently should be considered when making a decision for a broadband internet provider in Hainault.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hainault have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Hainault?

The average broadband speed in Hainault is:

Hainault Average Download Speed Hainault Average Upload Speed
110.60 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Hainault, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hainault home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on how you will use the internet. Check out the table below to find out what sort of download speed you should choose when signing up for broadband in Hainault.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Hainault

Corded telephone area code Hainault

The telephone dialling code, sometimes called the area code, for Hainault is 020. When making a call to someone in Hainault, and you are not in the same area, you should add 020 to the number you'd like to call.

How much does an 020 Hainault call cost?

If calls are included with your landline or mobile, then the call cost should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Hainault

People living in Hainault are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Hainault home to the gas network and electricity grid.

Most of the time you won't need to contact the Hainault distribution network operator, but if you do, you can quickly find out which DNO covers Hainault in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Hainault

The electricity distribution network operator for Hainault is UK Power Networks - London. You can find the UK Power Networks - London contact details in the table below:

UK Power Networks - London Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Address 237 Southwark Bridge Road
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hainault

There are no power plants within a 10 mile radius of Hainault.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Hainault

You might be wondering which municipalities are within reach of Hainault, in the table below you can see the five nearest towns and cities to Hainault.

Closest five municipalities to Hainault
Municipality Distance from Hainault
Chigwell 0.71 miles
Collier Row 1.99 miles
Mawneys 2.61 miles
Rush Green 2.61 miles