Utilities in <u>Hale

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Your Complete Guide to Utilities in Hale

If you've moved and have questions about Hale? Our complete guide to utilities in Hale is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Hale water and sewerage. Keep reading to learn everything about utilities in Hale.

About Hale, Surrey

Hale GU9 has a population of 4,241 and is located in the county of Surrey. Surrey has a population of 518,467 people.

Who supplies my water in Hale?

Hale water services are provided by South East Water. In the table below are the contact numbers for South East Water, and Thames Water:

How to reach your water providers in Hale

Ringing a contact number for South East Water or Thames Water is just one method of contact to discuss your Hale water issues.

South East Water phone numbers

In the table below we have listed the main phone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water phone numbers

In the table below we have listed the main phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also write to South East Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the South East Water or Thames Water website.

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Hale

Water bill in Hale

Water rates in Hale will vary depending on if your home has a water meter or not. You can easily find out whether your Hale water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Hale water rates will have a meter number listed on their water bills.

Metered Customers in Hale

Customers that have a water meter at their Hale property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. While the variable charges cover the usage at your Hale home.

Unmetered Customers in Hale

Customers without a meter at their Hale home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Hale home.

Water rates for unmetered customers in Hale will be based on the rateable value of your home. The rateable value part of your Hale water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Hale might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Hale?

The average water bill Hale residents are being charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Annually
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Hale water bill?

You will first need to register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Hale bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your South East Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hale?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hale GU9, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hale Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hale have about their water supply.

Frequently Asked Questions About Water in Hale

Is tap water in Hale safe to drink?

Yes! It's safe to drink the tap water in Hale. You can rest assured that Hale water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Hale water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hale water to make it drinkable.

Where does the water in Hale come from?

There are three main sources of water that supply Hale:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hale

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Hale is over 201ppm, that makes the water hardness in Hale is rated as hard water.

What does this mean?

The clean water supply to your home in Hale contains slightly elevated levels of minerals that cause hard water. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Hale.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hale No Water

If you don't have any running water in your Hale home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Hale.

If there is no water at your Hale home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Hale.

If your home has no cold water, not even a trickle, contact South East Water or Thames Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the South East Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South East Water or Thames Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Hale water leak or flooding

Hale water problems could be anything from flooding or a leak, to a burst water main in your Hale home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Hale property, you must do one of the following as soon as possible:

  1. Call South East Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the South East Water or Thames Water website and fill in the form to report the problem.

Why does the water in Hale taste strange?

If you find the taste or smell is different with your Hale water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Hale water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Hale water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South East Water or Thames Water on the contact details above.

Broadband Speed in Hale GU9

Haleinternet connected globe

The speed of your broadband connection at your Hale home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see how it compares to the average connection speed for Hale with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hale Average Download Speed Hale Average Upload Speed
45.80 Mbps 11.60 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Hale. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when searching for a broadband provider in Hale?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points that you should consider when searching for a broadband provider in Hale.

Availability

The first thing you need to think about before searching for a broadband provider in Hale is what's available. Whilst many homes in Hale should be able to enjoy superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Hale?

  • Fibre broadband
    • This is fastest connection that's currently available in Hale
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hale homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Hale.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Hale.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Hale broadband price

Hale broadband bill

Another important consideration is the monthly cost of broadband in Hale. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal before you commit to a internet connection in Hale. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Hale Broadband Reliability

How reliable the broadband is in Hale must also be considered, with many people working from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Hale home is going to be important.

Hale broadband customer support

Finally, the technical support for your Hale internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Hale.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hale have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Hale?

The average speed of broadband in Hale is:

Hale Average Download Speed Hale Average Upload Speed
45.80 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Hale, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hale home. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What broadband speed do I need?

That would depend on what kind of internet user you are. Take a look at this table to find out the kind of broadband speed you should take when signing up for broadband in Hale.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Hale

Corded telephone area code Hale

The telephone area code, sometimes called the landline dialling code, for Hale is 01806. If you call someone in Hale, and you are in a different area, you must add 01806 to the number you'd like to call.

How much does an 01806 Hale call cost?

If you have a call plan with your mobile or landline tariff, the phone call will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Electricity and Gas in Hale

People living in Hale are free to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Hale home to the gas and electricity networks.

In many cases you won't need to contact the Hale distribution network operator, but if you do, you can easily find out which DNO is responsible for Hale in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Hale

The electricity distribution network operator for Hale is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hale

There are no power plants within a 10 mile radius of Hale.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Hale

You might be wondering which municipalities are nearby Hale, in the table below you can see the five closest municipalities to Hale.

Closest five municipalities to Hale
Municipality Distance from Hale
Heath End -
Badshot Lea -
Churt 0.97 miles
Frensham 0.97 miles