Utilities in <u>Haltwhistle

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A Complete Guide to Utilities in Haltwhistle

If you just moved and have some questions about Haltwhistle? Our complete guide to utilities in Haltwhistle will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Haltwhistle water and sewerage. Keep reading to learn everything about utilities in Haltwhistle.

About Haltwhistle, Northumberland

Haltwhistle NE49 has a population of 3,791 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Haltwhistle?

Haltwhistle water services are supplied by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

Getting in touch with your water supplier for Haltwhistle

Ringing a contact number for Northumbrian Water is one of many options to discuss your Haltwhistle water account.

In the table below you will find the contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, by composing a letter or sending an email. You can even send your message through the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Price of water in Haltwhistle

Water bill in Haltwhistle

Water rates in Haltwhistle depend on whether your home has a water meter or not. It's easy to find out if your Haltwhistle water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Haltwhistle water rates will have a meter number listed on their water bills.

Metered Customers in Haltwhistle

Customers who have a water meter installed at their Haltwhistle house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Haltwhistle home.

Unmetered Customers in Haltwhistle

Customers who don't have a meter at their Haltwhistle home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Haltwhistle home.

The rate unmetered customers pay for water in Haltwhistle will be based on the rateable value of your home. The rateable value of your Haltwhistle water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Haltwhistle might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Haltwhistle?

The average water bill Haltwhistle residents are billed is £14.83 monthly, which works out at £178 per year.

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How do I pay my Haltwhistle water bill?

First of all, you will need to register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Haltwhistle bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Haltwhistle?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Haltwhistle NE49, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Haltwhistle Water Frequently Asked Questions

Below we have answered some common questions that customers in Haltwhistle have about their water supply.

Frequently Asked Questions About Water in Haltwhistle

Is water from the tap in Haltwhistle safe to drink?

Yes! It's safe to drink the tap water in Haltwhistle. You can rest assured that Haltwhistle water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Haltwhistle water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Haltwhistle water to make it drinkable.

Where does the water in Haltwhistle come from?

There are three main sources of water that supply Haltwhistle:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Haltwhistle

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Haltwhistle is less than 60ppm, that means the water hardness in in Haltwhistle is rated as soft water.

What does this mean?

The water being supplied to your home in Haltwhistle contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Haltwhistle.

Haltwhistle No Water

If you don't have any running water in your Haltwhistle home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Haltwhistle.

If there is no water at your Haltwhistle home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Haltwhistle.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Northumbrian Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Haltwhistle water leak or flooding

Haltwhistle water problems might include anything from flooding or a leak, to a burst water main in your Haltwhistle home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Haltwhistle property, you must do one of the following as soon as possible:

  1. Ring Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Northumbrian Water website and fill out the online form.

Why does the water in Haltwhistle taste strange?

If you detect a difference in smell or taste of your Haltwhistle water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Haltwhistle water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Haltwhistle water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Northumbrian Water on the contact details above.

Internet in Haltwhistle NE49

Haltwhistleinternet connected globe

The speed of your broadband connection at your Haltwhistle home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average broadband speed for Haltwhistle with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Haltwhistle Average Download Speed Haltwhistle Average Upload Speed
47.40 Mbps 11.60 Mbps
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The type of internet connection you have can affect your download and upload speed in Haltwhistle. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection that's available.

What to look for when choosing an internet provider in Haltwhistle?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points that you should consider when choosing an internet provider in Haltwhistle.

Availability

The first thing you need to think about before choosing an internet provider in Haltwhistle is the availability. The majority of homes in Haltwhistle should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Haltwhistle?

  • Fibre broadband
    • This is the fastest available internet connection in Haltwhistle
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Haltwhistle homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Haltwhistle.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Haltwhistle.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Haltwhistle broadband price

Haltwhistle broadband bill

Another important consideration is the monthly cost of broadband in Haltwhistle. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you sign up to a internet service in Haltwhistle. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Haltwhistle Broadband Reliability

How reliable the broadband is in Haltwhistle should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Haltwhistle home is something to think about.

Haltwhistle broadband technical support

Lastly, the customer service of your Haltwhistle broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Haltwhistle.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Haltwhistle have about their internet connection.

Broadband FAQs

What's the average broadband speed in Haltwhistle?

The average speed of broadband in Haltwhistle is:

Haltwhistle Average Download Speed Haltwhistle Average Upload Speed
47.40 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Haltwhistle, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Haltwhistle property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to what sort of download speed you should take when signing up for broadband in Haltwhistle.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Haltwhistle

Corded telephone area code Haltwhistle

The landline area code, sometimes called the dialling code, for Haltwhistle is 01806. When making a call to someone in Haltwhistle, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Haltwhistle call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Haltwhistle

Residents in Haltwhistle are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Haltwhistle home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Haltwhistle distribution network operator, but should you ever need to, you can find the distribution network operator for Haltwhistle in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Haltwhistle

The electricity distribution network operator for Haltwhistle is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Haltwhistle

There are no power plants within a 10 mile radius of Haltwhistle.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Haltwhistle

You might be wondering which municipalities are within reach of Haltwhistle, in the below table you will find the five closest municipalities to Haltwhistle.

Closest five municipalities to Haltwhistle
Municipality Distance from Haltwhistle
Haydon Bridge 6.22 miles
Allendale Town 6.22 miles
Allenheads 6.22 miles
Bardon Mill 6.22 miles
Nenthead 8.39 miles