Your Complete Guide to Utilities in Hardway

Are you moving and want to know more about Hardway? Our complete guide to utilities in Hardway is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Hardway water and sewerage. Keep reading to learn everything about utilities in Hardway.

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About Hardway, Hampshire

Hardway PO12 is located in the county of Hampshire. Hampshire has a population of 1,844,245 people.

Who supplies my water in Hardway?

Hardway water utilities are supplied by Portsmouth Water. In the table below are the contact numbers for Portsmouth Water, and Southern Water:

How to get in touch with the water suppliers in Hardway

Ringing a contact number for Portsmouth Water or Southern Water is one of many contact methods to discuss your Hardway water issues.

Portsmouth Water contact numbers

In the table below you will find the contact numbers for Portsmouth Water general enquiries and emergencies.

Portsmouth Water telephone number Portsmouth Water Emergency telephone number
0239 249 9666 0239 247 7999
Mon-Fri 8am-5pm, Emergencies 24/7/365

Southern Water contact numbers

In the table below you will find the contact numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Write to Portsmouth Water or Southern Water

You can also get in touch with Portsmouth Water or Southern Water, by composing a letter or sending an email. You can also send your request via the Portsmouth Water or Southern Water website.

Portsmouth Water

If you prefer to send a letter to Portsmouth Water can do so by writing to the Portsmouth Water address below:

Portsmouth Water Address
PO Box 99, West Street
Havant, Hampshire
PO9 1LG

Customers that would rather email Portsmouth Water, you must use the following email address:

Portsmouth Water Email Address
[email protected]

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you must use the following email address:

Southern Water Email Address
[email protected]
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Price of water in Hardway

Water bill in Hardway

Water rates in Hardway depend on whether your home has a water meter or not. It's easy to find out if your Hardway water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Hardway water rates will have a meter number listed on their water bills.

Metered Customers in Hardway

Customers who have a water meter installed at their Hardway property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Portsmouth Water or Southern Water. Whilst the variable charges cover the consumption at your Hardway home.

Unmetered Customers in Hardway

Customers who don't have a meter at their Hardway home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Hardway home.

Water rates for unmetered customers in Hardway is based on the rateable value of your home. The rateable value calculation of your Hardway water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Hardway may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Hardway?

The average water bill Hardway residents are being charged varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Annual Water Bill
Portsmouth Water £9.08 £109
Southern Water £14.25 £171

How do I pay my Hardway water bill?

First of all, you will need to register with Portsmouth Water or Southern Water. After you register your details with Portsmouth Water or Southern Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hardway bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Portsmouth Water or Southern Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Hardway?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hardway PO12, your water suppliers are Portsmouth Water and Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hardway Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Hardway have about their water supply.

Frequently Asked Questions About Water in Hardway

Is water from the tap in Hardway safe to drink?

Yes! The tap water is safe to drink in Hardway. You can rest assured that Hardway water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Hardway water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Hardway water to make it drinkable.

Where does the water in Hardway come from?

There are three main sources of water that supply Hardway:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Hardway

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Hardway is more than 276ppm, this means the water in Hardway is rated as very hard water.

What does this mean?

The water supply to your home in Hardway contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Hardway.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hardway No Water

If there isn't any running water in your Hardway home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Hardway.

If there is no water at your Hardway home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Hardway.

If you don't have any cold water, not even a trickle, contact Portsmouth Water or Southern Water for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Portsmouth Water or Southern Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Portsmouth Water or Southern Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Hardway water leak or flooding

Hardway water problems could be anything from a burst water main or flooding, to a leak in your Hardway home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Hardway property, you must do one of the following as soon as possible:

  1. Call Portsmouth Water or Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Portsmouth Water or Southern Water website and fill in the form to report the problem.

Why does the water in Hardway taste strange?

If you notice a change in taste or smell with your Hardway water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Hardway water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Hardway water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Portsmouth Water or Southern Water using the contact information above.

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Internet in Hardway PO12

Hardwayinternet connected globe

The speed of your internet connection at your Hardway home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and see if it matches the average internet speed in Hardway with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hardway Average Download Speed Hardway Average Upload Speed
96.50 Mbps 13.50 Mbps
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The internet connection type you have can have an effect on the speed you get in Hardway. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection that's available.

Things to consider when picking a broadband provider in Hardway?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points worth considering before picking a broadband provider in Hardway.

Availability

The first thing you need to think about before picking a broadband provider in Hardway is the availability. The majority of homes in Hardway should be able to enjoy fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Hardway?

  • Fibre broadband
    • This is fastest connection that's currently available in Hardway
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hardway homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Hardway.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Hardway.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Hardway broadband price

Hardway broadband bill

You should also think about the price you pay for broadband in Hardway. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a broadband connection in Hardway. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Hardway Broadband Reliability

How reliable the broadband is in Hardway also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're watching movies online or gaming online which without a reliable broadband connection at your Hardway home is going to be important.

Hardway broadband customer service

Lastly, the customer service of your Hardway broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Hardway.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hardway have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in Hardway?

The average internet speed in Hardway is:

Hardway Average Download Speed Hardway Average Upload Speed
96.50 Mbps 13.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Hardway, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hardway property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table to find out what sort of download speed you should take when getting connected in Hardway.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the landline area code in Hardway

Corded telephone area code Hardway

The telephone area code, sometimes called the landline dialling code, for Hardway is 01806. If you're calling somebody in Hardway, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 Hardway call cost?

If you have a call plan with your mobile or landline tariff, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Hardway

People living in Hardway can choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Hardway home to the gas and electricity networks.

In many cases you won't need to contact the Hardway distribution network operator, but should you ever need to, you can find the distribution network operator for Hardway right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hardway

The electricity distribution network operator for Hardway is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hardway

There are no power plants within a 10 mile radius of Hardway.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Hardway

You might be wondering which municipalities are close to Hardway, in the below table you will find the five nearest towns and cities to Hardway.

Closest five municipalities to Hardway
Municipality Distance from Hardway
Gosport -
Portsmouth 1.07 miles
Fratton 1.07 miles