Utilities in <u>Harlow

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Your Complete Guide to Utilities in Harlow

If you've moved and have questions about Harlow? Our complete guide to utilities in Harlow will explain in detail everything about broadband, area codes, power generation and energy distributors, and Harlow water and sewerage. Keep reading to learn everything about utilities in Harlow.

About Harlow, Essex

Harlow CM17 has a population of 82,059 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Harlow?

Harlow water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water:

How to get in touch with the water supplier in Harlow

Calling a phone number for Affinity Water is just one method of contact to discuss your Harlow water problems.

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Write to Affinity Water

Additionally, you can communicate with Affinity Water, you have the choice of posting a letter or sending an email. You can also send your request via the Affinity Water website.

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Cost of water in Harlow

Water bill in Harlow

Water rates in Harlow will vary depending on if your home has a water meter or not. You can easily find out whether your Harlow water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Harlow water rates will have a meter number listed on their water bills.

Metered Customers in Harlow

Customers that have a water meter at their Harlow home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water. Whilst the variable charges are for the consumption at your Harlow home.

Unmetered Customers in Harlow

Customers without a meter at their Harlow home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Harlow home.

As an unmetered customer, the rate you pay for water in Harlow is based on the rateable value of your home. The rateable value of your Harlow water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Harlow may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Harlow?

The average water bill Harlow residents are being charged is £16.67 monthly, which works out at £200 a year.

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How do I pay my Harlow water bill?

You will first need to register with Affinity Water. Once you've registered an account with Affinity Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Harlow bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Harlow?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Harlow CM17, your water supplier is Affinity Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Harlow Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Harlow have about their water supply.

Frequently Asked Questions About Water in Harlow

Is tap water in Harlow safe to drink?

Yes! The tap water is safe to drink in Harlow. You can rest assured that Harlow water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Harlow water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Harlow water to make it drinkable.

Where does the water in Harlow come from?

There are three main sources of water that supply Harlow:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Harlow

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Harlow is higher than 201ppm, that makes the water hardness in Harlow is rated as hard water.

What does this mean?

The water being supplied to your home in Harlow contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Harlow.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Harlow No Water

If there isn't any running water in your Harlow home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Harlow.

If there is no water at your Harlow home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Harlow.

If there is no cold water, not even a trickle, contact Affinity Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water website for any information explaining why you have no water.
  2. Check the Twitter account of Affinity Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Harlow water leak or flooding

Harlow water problems can include anything from a burst water main or flooding, to a leak in your Harlow home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Harlow property, you need to do one of the following as quickly as you can:

  1. Call Affinity Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water website and complete the online form to report the issue.

Why does the water in Harlow taste strange?

If you find the taste or smell is different with your Harlow water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Harlow water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Harlow water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water on the contact details above.

Broadband Speed in Harlow CM17

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The speed of your broadband connection at your Harlow home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Harlow with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Harlow Average Download Speed Harlow Average Upload Speed
64.37 Mbps 17.93 Mbps
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The internet connection type you have can affect the speed you get at your home in Harlow. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one that's available.

What should you consider when picking a broadband provider in Harlow?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. Don't worry, we've listed the four important points worth considering before picking a broadband provider in Harlow.

Availability

The first thing to consider whilst picking a broadband provider in Harlow is what's available. Whilst many homes in Harlow should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Harlow?

  • Fibre broadband
    • This is the fastest type of connection you can get in Harlow
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Harlow homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Harlow.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Harlow.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Harlow broadband value for money

Harlow broadband bill

You also need to consider the monthly cost of broadband in Harlow. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you sign up to a internet service in Harlow. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Harlow Broadband Reliability

The reliability of the broadband connection is in Harlow also needs consideration, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to do your work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Harlow home will be an important thing to consider.

Harlow broadband customer service

Finally, the customer support of your Harlow broadband internet is really important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Harlow.

Broadband FAQ

Below we've answered some our the most common questions that customers in Harlow have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Harlow?

The average broadband speed in Harlow is:

Harlow Average Download Speed Harlow Average Upload Speed
64.37 Mbps 17.93 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Harlow, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Harlow property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should choose for a broadband service in Harlow.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Harlow

Corded telephone area code Harlow

The telephone area code, sometimes called the landline dialling code, for Harlow is 01806. If you call someone in Harlow, and you're located in a different region, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Harlow call cost?

If you have a call plan with your landline or mobile, then the call cost will probably be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Harlow

Residents of Harlow are free to choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Harlow home to the gas network and electricity grid.

Most of the time you won't need to contact the Harlow distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Harlow right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Harlow

The electricity distribution network operator for Harlow is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Harlow

There are no power plants within a 10 mile radius of Harlow.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Harlow

If you've ever wondered which municipalities are close to Harlow, we've found the five nearest towns and cities to Harlow.

Closest five municipalities to Harlow
Municipality Distance from Harlow
Matching Green -
Old Harlow -
Matching -
Sawbridgeworth 3.04 miles
Roydon 4 miles