A Complete Guide to Utilities in Hartcliffe

If you just moved and have some questions about Hartcliffe? Our complete guide to utilities in Hartcliffe is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Hartcliffe water and sewerage. Keep reading to learn everything about utilities in Hartcliffe.

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About Hartcliffe, Bristol

Hartcliffe BS13 has a population of 11,474 and is located in the county of Bristol. Bristol has a population of 467,099 people.

Who supplies my water in Hartcliffe?

Hartcliffe water services are provided by Bristol Water. In the table below are the contact numbers for Bristol Water:

How to get in touch with the water supplier in Hartcliffe

Calling a phone number for Bristol Water is one of many options to discuss your Hartcliffe water issues.

Below, you can find the principal phone numbers for Bristol Water general enquiries and emergencies.

Bristol Water contact number Bristol Water Emergency contact number
0345 600 3600 0345 702 3797
8am-8pm Mon-Fri, 8am-2pm Sat, Bank holidays 9am-5pm, Emergencies 24/7/365

Write to Bristol Water

You can also get in touch with Bristol Water, either by email or with a letter in the post. You can even send your message through the Bristol Water website.

If you prefer to write a letter to Bristol Water can do so by writing to the Bristol Water address below:

Bristol Water Address
Customer Services, BWBSL, 1 Clevedon Walk
Bristol
BS48 1WA

Customers that would rather email Bristol Water, you must use the following email address:

Bristol Water Email Address
[email protected]
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Cost of water in Hartcliffe

Water bill in Hartcliffe

Water rates in Hartcliffe are based on if your home has a water meter or not. You can easily check if your Hartcliffe water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Hartcliffe water rates will have a meter number listed on their water bills.

Metered Customers in Hartcliffe

Customers with a water meter at their Hartcliffe house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Bristol Water. While the variable charges cover the usage at your Hartcliffe home.

Unmetered Customers in Hartcliffe

Customers that don't have a water meter at their Hartcliffe home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Hartcliffe home.

As an unmetered customer, the rate you pay for water in Hartcliffe is based on the rateable value of your home. The rateable value of your Hartcliffe water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Hartcliffe may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Hartcliffe?

The average water bill Hartcliffe residents are being charged is £16.83 each month, that's £202 annually.

How do I pay my Hartcliffe water bill?

You will first need to register with Bristol Water. After you register your details with Bristol Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hartcliffe bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Bristol Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hartcliffe?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hartcliffe BS13, your water supplier is Bristol Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hartcliffe Water Frequently Asked Questions

Below we have answered some common questions that customers in Hartcliffe have about their water supply.

Frequently Asked Questions About Water in Hartcliffe

Is tap water in Hartcliffe safe to drink?

Yes! The tap water is safe to drink in Hartcliffe. You can rest assured that Hartcliffe water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hartcliffe water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hartcliffe water to make it drinkable.

Where does the water in Hartcliffe come from?

There are three main sources of water that supply Hartcliffe:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Hartcliffe

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Hartcliffe is over 201ppm, that makes the water hardness in Hartcliffe is rated as hard water.

What does this mean?

The water supply to your home in Hartcliffe contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Hartcliffe.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hartcliffe No Water

If there isn't any running water in your Hartcliffe home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Hartcliffe.

If there is no water at your Hartcliffe home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Hartcliffe.

If you don't have any cold water, not even a trickle, contact Bristol Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Bristol Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Bristol Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Hartcliffe water leak or flooding

Hartcliffe water problems can include anything from a burst water main or flooding, to a leak in your Hartcliffe home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Hartcliffe property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Bristol Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Bristol Water website and fill out the online form.

Why does the water in Hartcliffe taste strange?

If you notice a change in taste or smell with your Hartcliffe water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Hartcliffe water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Hartcliffe water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Bristol Water using the contact information above.

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Broadband Speed in Hartcliffe BS13

Hartcliffeinternet connected globe

The speed of your internet connection at your Hartcliffe home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average internet speed in Hartcliffe with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hartcliffe Average Download Speed Hartcliffe Average Upload Speed
88.65 Mbps 16.85 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Hartcliffe. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Hartcliffe?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points worth considering before searching for a broadband provider in Hartcliffe.

Availability

The first thing you need to think about whilst searching for a broadband provider in Hartcliffe is the issue of availability. Most homes in Hartcliffe should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Hartcliffe?

  • Fibre broadband
    • This is the fastest available internet connection in Hartcliffe
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Hartcliffe homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Hartcliffe.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hartcliffe.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Hartcliffe broadband price

Hartcliffe broadband bill

You should also think about the price you pay for broadband in Hartcliffe. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal when you sign up for a internet connection in Hartcliffe. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Hartcliffe Broadband Reliability

The reliability of the broadband connection is in Hartcliffe must also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Hartcliffe home is going to be important.

Hartcliffe broadband customer support

Finally, the customer support of your Hartcliffe broadband connection is extremely important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Hartcliffe.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hartcliffe ask about their broadband.

Broadband FAQs

What's the average broadband speed in Hartcliffe?

The average speed of broadband in Hartcliffe is:

Hartcliffe Average Download Speed Hartcliffe Average Upload Speed
88.65 Mbps 16.85 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Hartcliffe, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Hartcliffe property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Take a look at this table to find out the kind of broadband speed you should take when getting connected in Hartcliffe.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

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What's the landline area code in Hartcliffe

Corded telephone area code Hartcliffe

The telephone area code, sometimes called the landline dialling code, for Hartcliffe is 01806. If you call someone in Hartcliffe, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Hartcliffe call cost?

If you have a call plan with your mobile or landline tariff, the phone call will probably be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Hartcliffe

Residents in Hartcliffe are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Hartcliffe home to the electricity grid and gas networks.

More often than not you won't need to speak to the Hartcliffe distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Hartcliffe right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hartcliffe

The electricity distribution network operator for Hartcliffe is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hartcliffe

There are no power plants within a 10 mile radius of Hartcliffe.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Hartcliffe

Perhaps you're wondering which towns and cities are within reach of Hartcliffe, in the table below you can see the five nearest towns and cities to Hartcliffe.

Closest five municipalities to Hartcliffe
Municipality Distance from Hartcliffe
Bishopsworth -
Withywood -
Hengrove 1.92 miles
Stockwood 1.92 miles
Whitchurch 1.92 miles