Utilities in <u>Hartley

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Your Complete Guide to Utilities in Hartley

If you just moved and have some questions about Hartley? Our utilities guide to Hartley is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Hartley water and sewerage. Keep reading to learn everything about utilities in Hartley.

About Hartley, Kent

Hartley DA3 has a population of 5,359 and is located in the county of Kent. Kent has a population of 1,846,478 people.

Who supplies my water in Hartley?

Hartley water services are provided by South East Water. Here are the main contact numbers for South East Water, Southern Water, and Thames Water:

How to reach your water providers in Hartley

Speaking to an advisor at South East Water, Southern Water or Thames Water is one of many options to deal with your Hartley water issues.

South East Water telephone numbers

In the table below we have listed the main telephone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water telephone numbers

In the table below we have listed the main telephone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water telephone numbers

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at South East Water, Southern Water, Thames Water, or is one of many options to deal with your Hartley water issues.

Write to South East Water, Southern Water or Thames Water

You can also write to South East Water, Southern Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the South East Water, Southern Water or Thames Water website.

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you should use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Hartley

Water bill in Hartley

Water rates in Hartley are based on if your home has a water meter or not. You can easily check if your Hartley water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Hartley water rates will have a meter number listed on their water bills.

Metered Customers in Hartley

Customers with a water meter at their Hartley property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South East Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Hartley home.

Unmetered Customers in Hartley

Customers that don't have a water meter at their Hartley home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Hartley home.

The rate unmetered customers pay for water in Hartley is based on the rateable value of your home. The rateable value calculation of your Hartley water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Hartley may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Hartley?

The average water bill Hartley residents are charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Hartley water bill?

You will first need to register with South East Water, Southern Water, or Thames Water. After you've registered with South East Water, Southern Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hartley bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your South East Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hartley?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hartley DA3, your water suppliers are South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hartley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Hartley have about their water supply.

Frequently Asked Questions About Water in Hartley

Is the tap water in Hartley safe to drink?

Yes! The tap water is safe to drink in Hartley. You can rest assured that Hartley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hartley water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hartley water to make it drinkable.

Where does the water in Hartley come from?

There are three main sources of water that supply Hartley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hartley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Hartley is higher than 201ppm, that makes the water hardness in Hartley is rated as hard water.

What does this mean?

The clean water supply to your home in Hartley contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Hartley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hartley No Water

If there isn't any running water in your Hartley home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Hartley.

If there is no water at your Hartley home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Hartley.

If your home has no cold water, not even a trickle, contact South East Water, Southern Water, or Thames Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the South East Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South East Water, Southern Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Hartley water leak or flooding

Hartley water problems might include anything from a burst water main or flooding, to a leak in your Hartley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Hartley property, you need to do one of the following as quickly as you can:

  1. Ring South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the South East Water, Southern Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Hartley taste strange?

If you find the taste or smell is different with your Hartley water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Hartley water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Hartley water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach South East Water, Southern Water, or Thames Water on the contact details above.

Broadband Speed in Hartley DA3

Hartleyinternet connected globe

The broadband speed you get at your Hartley home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Hartley with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hartley Average Download Speed Hartley Average Upload Speed
58.07 Mbps 15.50 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Hartley. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection available.

Things to consider when picking a broadband provider in Hartley?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points worth considering before picking a broadband provider in Hartley.

Availability

The first thing to consider before picking a broadband provider in Hartley is the issue of availability. Most homes in Hartley should have access to superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Hartley?

  • Fibre broadband
    • This is the fastest available internet connection in Hartley
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Hartley homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Hartley.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Hartley.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Hartley broadband value for money

Hartley broadband bill

You should also think about the monthly cost of broadband in Hartley. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the small print of the offer when you sign up for a internet connection in Hartley. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Hartley Broadband Reliability

The reliability of the broadband connection is in Hartley must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to do your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Hartley home is going to be important.

Hartley broadband customer service

Our final tip, the technical support for your Hartley internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query efficiently and quickly should be considered when selecting an internet provider in Hartley.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hartley ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Hartley?

The average internet speed in Hartley is:

Hartley Average Download Speed Hartley Average Upload Speed
58.07 Mbps 15.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Hartley, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Hartley house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should choose when getting connected in Hartley.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Hartley

Corded telephone area code Hartley

The telephone area code, sometimes called the landline dialling code, for Hartley is 01806. If you call someone in Hartley, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Hartley call cost?

If you have calls included with your mobile or landline tariff, then the call cost should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity in Hartley

People living in Hartley are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Hartley home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Hartley distribution network operator, but should the need arise, you can find the distribution network operator for Hartley right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Hartley

The electricity distribution network operator for Hartley is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hartley

There are no power plants within a 10 mile radius of Hartley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Hartley

You might be wondering which municipalities are nearby Hartley, we've found the five nearest towns and cities to Hartley.

Closest five municipalities to Hartley
Municipality Distance from Hartley
Longfield -
Meopham 3.08 miles
South Darenth 3.19 miles
Farningham 3.19 miles