Your Complete Guide to Utilities in Harwell

If you just moved and have some questions about Harwell? Our complete guide to utilities in Harwell will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Harwell water and sewerage. Keep reading to learn everything about utilities in Harwell.

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About Harwell, Oxfordshire

Harwell OX11 has a population of 1,998 and is located in the county of Oxfordshire. Oxfordshire has a population of 687,466 people.

Who supplies my water in Harwell?

Harwell water services are supplied by Thames Water. Below are the main phone numbers for Thames Water:

Getting in touch with your water supplier for Harwell

Calling a phone number for Thames Water is one of many options to discuss your Harwell water account.

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Thames Water

You can also get in touch with Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Thames Water website.

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Water rates in Harwell

Water bill in Harwell

Water rates in Harwell depend on whether your home has a water meter or not. You can easily check if your Harwell water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Harwell water rates will have a meter number listed on their water bills.

Metered Customers in Harwell

Customers with a water meter at their Harwell home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges cover the consumption at your Harwell home.

Unmetered Customers in Harwell

Customers without a meter at their Harwell home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Harwell home.

Water rates for unmetered customers in Harwell is going to be based on the rateable value of your home. The rateable value calculation of your Harwell water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Harwell may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Harwell?

The average water bill Harwell residents are being charged is £19.33 monthly, which works out at £232 a year.

How do I pay my Harwell water bill?

First of all, you will need to register with Thames Water. Once you've registered an account with Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Harwell bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Harwell?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Harwell OX11, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Harwell Water Frequently Asked Questions

Below we have answered some common questions that customers in Harwell have about their water supply.

Frequently Asked Questions About Water in Harwell

Is the tap water in Harwell safe to drink?

Yes! It's safe to drink the tap water in Harwell. You can rest assured that Harwell water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Harwell water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Harwell water to make it drinkable.

Where does the water in Harwell come from?

There are three main sources of water that supply Harwell:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Harwell

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Harwell is over 276ppm, this means the water in Harwell is rated as very hard water.

What does this mean?

The water supply to your home in Harwell contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Harwell.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Harwell No Water

If you don't have any running water in your Harwell home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Harwell.

If there is no water at your Harwell home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Harwell.

If you don't have any cold water, not even a trickle, contact Thames Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the Thames Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Harwell water leak or flooding

Harwell water problems could be anything from a leak, a burst water main, or flooding in your Harwell home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Harwell property, you must do one of the following as soon as possible:

  1. Ring Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Thames Water website and fill out the online form.

Why does the water in Harwell taste strange?

If you find the taste or smell is different with your Harwell water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Harwell water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Harwell water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Thames Water via the contact channels listed above.

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Internet in Harwell OX11

Harwellinternet connected globe

The speed of your broadband connection at your Harwell home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test your internet speed and find out how it compares to the average connection speed for Harwell with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Harwell Average Download Speed Harwell Average Upload Speed
87.30 Mbps 19.70 Mbps
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The type of internet connection you have can affect your download and upload speed in Harwell. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection that's available.

What to look for when searching for a broadband provider in Harwell?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Don't worry, we've covered four main points that you should consider when searching for a broadband provider in Harwell.

Availability

The first thing to consider when searching for a broadband provider in Harwell is the availability. Most homes in Harwell should be able to enjoy fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Harwell?

  • Fibre broadband
    • This is the fastest available internet connection in Harwell
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Harwell homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Harwell.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Harwell.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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Harwell broadband price

Harwell broadband bill

You should also think about how much it costs for the broadband in Harwell. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you commit to a internet service in Harwell. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Harwell Broadband Reliability

How reliable the broadband is in Harwell should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Harwell home is something to think about.

Harwell broadband customer support

Lastly, the customer support of your Harwell broadband connection is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that can deal with your problem in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Harwell.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Harwell ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Harwell?

The average internet speed in Harwell is:

Harwell Average Download Speed Harwell Average Upload Speed
87.30 Mbps 19.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Harwell, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Harwell home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Check out the table below to find out which speed you should take when getting connected in Harwell.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the telephone area code for Harwell

Corded telephone area code Harwell

The landline area code, sometimes called the dialling code, for Harwell is 01806. If you're calling somebody in Harwell, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Harwell call cost?

If you have a call plan with your landline or mobile tariff, the phone call is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Harwell

Residents of Harwell can choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Harwell home to the gas and electricity networks.

In many cases you will never need to ever contact the Harwell distribution network operator, but if you do, you can quickly find out which DNO covers Harwell right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Harwell

The electricity distribution network operator for Harwell is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Harwell

There are no power plants within a 10 mile radius of Harwell.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Harwell

If you've ever wondered which municipalities are close to Harwell, in the table below you can see the five closest municipalities to Harwell.

Closest five municipalities to Harwell
Municipality Distance from Harwell
Blewbury -
Wantage 5.27 miles
Longworth 7.08 miles
Sunningwell 7.08 miles