A Complete Guide to Utilities in Hay on Wye

If you just moved and have some questions about Hay on Wye? Our comprehensive utilities guide to Hay on Wye will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Hay on Wye water and sewerage. Keep reading to learn everything about utilities in Hay on Wye.

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About Hay on Wye, Herefordshire

Hay on Wye HR3 has a population of 1,598 and is located in the county of Herefordshire. Herefordshire has a population of 192,214 people.

Who supplies my water in Hay on Wye?

Hay on Wye water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Hay on Wye

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to talk about your Hay on Wye water account.

In the table below you will find the telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
[email protected]
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Water rates in Hay on Wye

Water bill in Hay on Wye

Water rates in Hay on Wye will vary depending on if your home has a water meter or not. It's easy to find out if your Hay on Wye water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Hay on Wye water rates will have a meter number listed on their water bills.

Metered Customers in Hay on Wye

Customers that have a water meter at their Hay on Wye property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Hay on Wye home.

Unmetered Customers in Hay on Wye

Customers without a meter at their Hay on Wye home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Hay on Wye home.

The rate unmetered customers pay for water in Hay on Wye is going to be based on the rateable value of your home. The rateable value of your Hay on Wye water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Hay on Wye might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Hay on Wye?

The average water bill Hay on Wye residents are billed is £15.17 monthly, which works out at £182 a year.

How do I pay my Hay on Wye water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hay on Wye bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Hay on Wye?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hay on Wye HR3, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hay on Wye Water Frequently Asked Questions

Below we have answered some common questions that customers in Hay on Wye have about their water supply.

Frequently Asked Questions About Water in Hay on Wye

Is water from the tap in Hay on Wye safe to drink?

Yes! You can drink the tap water in Hay on Wye. You can rest assured that Hay on Wye water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Hay on Wye water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hay on Wye water to make it drinkable.

Where does the water in Hay on Wye come from?

There are three main sources of water that supply Hay on Wye:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hay on Wye

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Hay on Wye is below 60ppm, this means the water in in Hay on Wye is rated as soft water.

What does this mean?

The water supply to your home in Hay on Wye contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Hay on Wye.

Hay on Wye No Water

If you have no water in your Hay on Wye home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Hay on Wye.

If there is no water at your Hay on Wye home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Hay on Wye.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Hay on Wye water leak or flooding

Hay on Wye water problems might include anything from a leak, a burst water main, or flooding in your Hay on Wye home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Hay on Wye property, you should try to do one of the following as long as it's safe to do so:

  1. Call Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Hay on Wye taste strange?

If you find the taste or smell is different with your Hay on Wye water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Hay on Wye water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Hay on Wye water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dwr Cymru Welsh Water on the contact details above.

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Internet in Hay on Wye HR3

Hay on Wyeinternet connected globe

The speed of your internet connection at your Hay on Wye home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see if it matches the average broadband speed for Hay on Wye with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hay on Wye Average Download Speed Hay on Wye Average Upload Speed
47.10 Mbps 10.70 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Hay on Wye. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

What to look for when choosing an internet provider in Hay on Wye?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points to think about when choosing an internet provider in Hay on Wye.

Availability

The first point to bear in mind when choosing an internet provider in Hay on Wye is what's available. The majority of homes in Hay on Wye can take advantage of superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Hay on Wye?

  • Fibre broadband
    • This is the fastest type of connection you can get in Hay on Wye
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Hay on Wye homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Hay on Wye.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Hay on Wye.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Hay on Wye broadband price

Hay on Wye broadband bill

Another important consideration is the monthly cost of broadband in Hay on Wye. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a internet connection in Hay on Wye. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Hay on Wye Broadband Reliability

How reliable the broadband is in Hay on Wye must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Hay on Wye home is something to think about.

Hay on Wye broadband technical support

Our final tip, the customer service of your Hay on Wye broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that can deal with your problem quickly and efficiently is definitely something worth considering when you choose a broadband provider in Hay on Wye.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hay on Wye have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Hay on Wye?

The average speed of broadband in Hay on Wye is:

Hay on Wye Average Download Speed Hay on Wye Average Upload Speed
47.10 Mbps 10.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Hay on Wye, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hay on Wye property. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Take a look at this table for a rough guide to the kind of broadband speed you should take when signing up for broadband in Hay on Wye.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of Hay on Wye

Corded telephone area code Hay on Wye

The telephone area code, sometimes called the landline dialling code, for Hay on Wye is 01806. If you're calling somebody in Hay on Wye, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Hay on Wye call cost?

If calls are included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in Hay on Wye

People living in Hay on Wye are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Hay on Wye home to the gas and electricity networks.

More often than not you won't need to contact the Hay on Wye distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Hay on Wye in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Hay on Wye

The electricity distribution network operator for Hay on Wye is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hay on Wye

There are no power plants within a 10 mile radius of Hay on Wye.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Hay on Wye

You might be wondering which municipalities are nearby Hay on Wye, we've found the closest five municipalities to Hay on Wye.

Closest five municipalities to Hay on Wye
Municipality Distance from Hay on Wye
Kington 5.59 miles
Presteigne 9.02 miles
Leominster 11.71 miles
Abergavenny 12.35 miles