Utilities in <u>Hedgerley

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Your Complete Guide to Utilities in Hedgerley

If you've moved and have questions about Hedgerley? Our utilities guide to Hedgerley is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Hedgerley water and sewerage. Keep reading to learn everything about utilities in Hedgerley.

About Hedgerley, Berkshire

Hedgerley SL2 has a population of 873 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Hedgerley?

Hedgerley water services are provided by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Hedgerley

Ringing a contact number for Affinity Water or Thames Water is just one method of contact to deal with your Hedgerley water issues.

Affinity Water telephone numbers

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also write to Affinity Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Hedgerley

Water bill in Hedgerley

Water rates in Hedgerley depend on whether your home has a water meter or not. You can easily find out whether your Hedgerley water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Hedgerley water rates will have a meter number listed on their water bills.

Metered Customers in Hedgerley

Customers with a water meter at their Hedgerley house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Hedgerley home.

Unmetered Customers in Hedgerley

Customers that don't have a water meter at their Hedgerley home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Hedgerley home.

Water rates for unmetered customers in Hedgerley will be based on the rateable value of your home. The rateable value calculation of your Hedgerley water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Hedgerley may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Hedgerley?

The average water bill Hedgerley residents are being charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Hedgerley water bill?

First of all, you will need to register with Affinity Water or Thames Water. After you've registered with Affinity Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Hedgerley bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Hedgerley?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hedgerley SL2, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hedgerley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Hedgerley have about their water supply.

Frequently Asked Questions About Water in Hedgerley

Is water from the tap in Hedgerley safe to drink?

Yes! It's safe to drink the tap water in Hedgerley. You can rest assured that Hedgerley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hedgerley water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hedgerley water to make it drinkable.

Where does the water in Hedgerley come from?

There are three main sources of water that supply Hedgerley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Hedgerley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hedgerley is over 276ppm, that makes the water hardness in Hedgerley is rated as very hard water.

What does this mean?

The clean water supply to your home in Hedgerley contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Hedgerley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hedgerley No Water

If you don't have any running water in your Hedgerley home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Hedgerley.

If there is no water at your Hedgerley home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Hedgerley.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Hedgerley water leak or flooding

Hedgerley water problems could be anything from flooding or a leak, to a burst water main in your Hedgerley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Hedgerley property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Hedgerley taste strange?

If you notice a change in taste or smell with your Hedgerley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Hedgerley water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Hedgerley water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water or Thames Water using the contact information above.

Internet in Hedgerley SL2

Hedgerleyinternet connected globe

The broadband speed you get at your Hedgerley home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average internet speed in Hedgerley with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hedgerley Average Download Speed Hedgerley Average Upload Speed
92.20 Mbps 25.90 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Hedgerley. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one available.

Things to consider when choosing an internet provider in Hedgerley?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points that you should consider when choosing an internet provider in Hedgerley.

Availability

The first thing to consider when choosing an internet provider in Hedgerley is the availability. Whilst many homes in Hedgerley can take advantage of superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Hedgerley?

  • Fibre broadband
    • This is the fastest type of connection you can get in Hedgerley
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Hedgerley homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Hedgerley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hedgerley.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Hedgerley broadband value for money

Hedgerley broadband bill

You also need to consider the price you pay for broadband in Hedgerley. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal when you sign up for a internet service in Hedgerley. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Hedgerley Broadband Reliability

The reliability of broadband in Hedgerley must also be considered, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Hedgerley home is going to be important.

Hedgerley broadband technical support

Our final tip, the customer support of your Hedgerley internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises then having solid customer service that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Hedgerley.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hedgerley ask about their broadband.

Broadband FAQs

What's the average broadband speed in Hedgerley?

The average speed of broadband in Hedgerley is:

Hedgerley Average Download Speed Hedgerley Average Upload Speed
92.20 Mbps 25.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Hedgerley, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Hedgerley home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below to find out which speed you should choose for a broadband service in Hedgerley.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Hedgerley

Corded telephone area code Hedgerley

The telephone area code, sometimes called the landline dialling code, for Hedgerley is 01806. If you call someone in Hedgerley, and you are in a different area, you must add 01806 to the number you'd like to call.

How much does an 01806 Hedgerley call cost?

If you have calls included with your mobile or landline tariff, the cost of the call should be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Hedgerley

Residents in Hedgerley are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Hedgerley home to the gas network and electricity grid.

More often than not you will never need to ever contact the Hedgerley distribution network operator, but if you do, you can easily find out which DNO is responsible for Hedgerley right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hedgerley

The electricity distribution network operator for Hedgerley is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hedgerley

There are no power plants within a 10 mile radius of Hedgerley.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Hedgerley

You might be wondering which municipalities are nearby Hedgerley, in the table below you can see the five closest municipalities to Hedgerley.

Closest five municipalities to Hedgerley
Municipality Distance from Hedgerley
Farnham Royal -
Farnham Common -
Llangammarch Wells 2.62 miles
Llanwrtyd Wells 2.63 miles
Seer Green 3.64 miles