Utilities in <u>Helsby

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Your Complete Guide to Utilities in Helsby

If you just moved and have some questions about Helsby? Our utilities guide to Helsby will explain in detail everything about broadband, area codes, power generation and energy distributors, and Helsby water and sewerage. Keep reading to learn everything about utilities in Helsby.

About Helsby, Cheshire

Helsby WA6 has a population of 5,166 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Helsby?

Helsby water services are provided by Severn Trent. In the table below are the contact numbers for Severn Trent, and United Utilities:

How to reach your water providers in Helsby

Calling a phone number for Severn Trent or United Utilities is one of many options to deal with your Helsby water problems.

Severn Trent telephone numbers

In the table below we have listed the main telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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United Utilities telephone numbers

In the table below we have listed the main telephone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Severn Trent or United Utilities

You can also write to Severn Trent or United Utilities, by composing a letter or sending an email. You can also send your request via the Severn Trent or United Utilities website.

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Helsby

Water bill in Helsby

Water rates in Helsby are based on if your home has a water meter or not. You can easily find out whether your Helsby water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Helsby water rates will have a meter number listed on their water bills.

Metered Customers in Helsby

Customers that have a water meter at their Helsby house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Severn Trent or United Utilities. While the variable charges cover the usage at your Helsby home.

Unmetered Customers in Helsby

Customers without a meter at their Helsby home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Helsby home.

Water rates for unmetered customers in Helsby will be based on the rateable value of your home. The rateable value calculation of your Helsby water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Helsby could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Helsby?

The average water bill Helsby residents are billed will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Helsby water bill?

First of all, you will need to register with Severn Trent or United Utilities. After you've registered with Severn Trent or United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Helsby bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent or United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Helsby?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Helsby WA6, your water suppliers are Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Helsby Water Frequently Asked Questions

Below we have answered some common questions that customers in Helsby have about their water supply.

Frequently Asked Questions About Water in Helsby

Is water from the tap in Helsby safe to drink?

Yes! You can drink the tap water in Helsby. You can rest assured that Helsby water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Helsby water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Helsby water to make it drinkable.

Where does the water in Helsby come from?

There are three main sources of water that supply Helsby:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Helsby

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Helsby is fewer than 60ppm, that makes the water hardness in in Helsby is rated as soft water.

What does this mean?

The water being supplied to your home in Helsby contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Helsby.

Helsby No Water

If you don't have any running water in your Helsby home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Helsby.

If there is no water at your Helsby home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Helsby.

If you don't have any cold water, not even a trickle, contact Severn Trent or United Utilities for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Severn Trent or United Utilities website for any explanations as to why you have no water.
  2. Check the Twitter account of Severn Trent or United Utilities, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Helsby water leak or flooding

Helsby water problems could be anything from flooding or a leak, to a burst water main in your Helsby home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Helsby property, you need to do one of the following as quickly as you can:

  1. Ring Severn Trent or United Utilities whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Severn Trent or United Utilities website and fill in the form to report the problem.

Why does the water in Helsby taste strange?

If you detect a difference in smell or taste of your Helsby water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Helsby water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Helsby water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Severn Trent or United Utilities using the contact information above.

Internet in Helsby WA6

Helsbyinternet connected globe

The broadband speed you get at your Helsby home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average broadband speed for Helsby with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Helsby Average Download Speed Helsby Average Upload Speed
65.63 Mbps 12.93 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Helsby. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection available.

What should you consider when picking a broadband provider in Helsby?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points that you should consider when picking a broadband provider in Helsby.

Availability

The first thing to consider before picking a broadband provider in Helsby is the issue of availability. Whilst many homes in Helsby can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Helsby?

  • Fibre broadband
    • This is fastest connection that's currently available in Helsby
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Helsby homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Helsby.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Helsby.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Helsby broadband price

Helsby broadband bill

You also need to consider the price you pay for broadband in Helsby. You will see many broadband providers are offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you sign up to a internet connection in Helsby. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Helsby Broadband Reliability

The reliability of broadband in Helsby must also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is really important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Helsby home will be an important thing to consider.

Helsby broadband customer service

Our final tip, the technical support for your Helsby internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that deals with your query efficiently and quickly is a strong plus when you choose a broadband provider in Helsby.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Helsby have about broadband internet.

Broadband FAQs

What's the average broadband speed in Helsby?

The average speed of broadband in Helsby is:

Helsby Average Download Speed Helsby Average Upload Speed
65.63 Mbps 12.93 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Helsby, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Helsby house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Have a look at the following table for a rough guide to which speed you should take for a broadband service in Helsby.

Usual Internet habits Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Helsby

Corded telephone area code Helsby

The telephone dialling code, sometimes called the area code, for Helsby is 01806. If you call someone in Helsby, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Helsby call cost?

If you have calls included with your landline or mobile, then the call cost should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Helsby

Residents in Helsby are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Helsby home to the gas and electricity networks.

Most of the time you will never need to ever contact the Helsby distribution network operator, but should the need arise, you can find the distribution network operator for Helsby below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Helsby

The electricity distribution network operator for Helsby is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Helsby

There are no power plants within a 10 mile radius of Helsby.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Helsby

You might be wondering which municipalities are close to Helsby, we've found the five closest municipalities to Helsby.

Closest five municipalities to Helsby
Municipality Distance from Helsby
Northwich 4.46 miles
Runcorn 4.83 miles
Widnes 7.37 miles
Cronton 7.37 miles