Utilities in <u>Herongate

Need help with your utilities in Herongate?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Herongate

Are you moving and want to know more about Herongate? Our complete guide to utilities in Herongate will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Herongate water and sewerage. Keep reading to learn everything about utilities in Herongate.

About Herongate, Essex

Herongate CM13 has a population of 2,175 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Herongate?

Herongate water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, Anglian Water, Essex & Suffolk Water, and Thames Water:

Getting in touch with your water suppliers for Herongate

Ringing a contact number for Affinity Water, Anglian Water or Essex & Suffolk Water is one of many contact methods to discuss your Herongate water account.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Anglian Water phone numbers

Below, you can find the principal phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Herongate?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Herongate?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Essex & Suffolk Water phone numbers

Below, you can find the principal phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water is one of many contact methods to discuss your Herongate water account.

Write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water

You can also get in touch with Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Herongate

Water bill in Herongate

Water rates in Herongate depend on whether your home has a water meter or not. It's easy to find out if your Herongate water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Herongate water rates will have a meter number listed on their water bills.

Metered Customers in Herongate

Customers that have a water meter at their Herongate house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. While the variable charges cover the usage at your Herongate home.

Unmetered Customers in Herongate

Customers who don't have a meter at their Herongate home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Herongate home.

The rate unmetered customers pay for water in Herongate is based on the rateable value of your home. The rateable value part of your Herongate water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Herongate could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Herongate?

The average water bill Herongate residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
water billSelectra blue

Expensive Herongate water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Herongate water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Herongate water bill?

You will first need to register with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. Once you've registered an account with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Herongate bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Herongate?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Herongate CM13, your water suppliers are Affinity Water, Anglian Water, Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Herongate Water Frequently Asked Questions

Below we have answered some common questions that customers in Herongate have about their water supply.

Frequently Asked Questions About Water in Herongate

Is the tap water in Herongate safe to drink?

Yes! You can drink the tap water in Herongate. You can rest assured that Herongate water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Herongate water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Herongate water to make it drinkable.

Where does the water in Herongate come from?

There are three main sources of water that supply Herongate:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Herongate

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Herongate is over 201ppm, that makes the water hardness in Herongate is rated as hard water.

What does this mean?

The clean water supply to your home in Herongate contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Herongate.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Herongate No Water

If you have no water in your Herongate home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Herongate.

If there is no water at your Herongate home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Herongate.

If your home has no cold water, not even a trickle, contact Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Herongate water leak or flooding

Herongate water problems might include anything from a burst water main or flooding, to a leak in your Herongate home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Herongate property, you must do one of the following as soon as possible:

  1. Ring Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website and fill out the online form.

Why does the water in Herongate taste strange?

If you notice a change in taste or smell with your Herongate water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Herongate water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Herongate water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water via the contact channels listed above.

Broadband Speed in Herongate CM13

Herongateinternet connected globe

The speed of your broadband connection at your Herongate home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Herongate with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Herongate Average Download Speed Herongate Average Upload Speed
70.98 Mbps 15.10 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Herongate?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Herongate?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The type of internet connection you have can affect the speed you get at your home in Herongate. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection that's available.

What to look for when searching for a broadband provider in Herongate?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points to think about when searching for a broadband provider in Herongate.

Availability

The first thing to consider when searching for a broadband provider in Herongate is the availability. The majority of homes in Herongate can take advantage of superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Herongate?

  • Fibre broadband
    • This is the fastest type of connection you can get in Herongate
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Herongate homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Herongate.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Herongate.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
blue sim cardSelectra blue

Unlimited data in Herongate?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Herongate?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Herongate broadband value for money

Herongate broadband bill

Another important consideration is how much it costs for the broadband in Herongate. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you sign up to a internet connection in Herongate. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Herongate Broadband Reliability

The reliability of broadband in Herongate should also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work can be extremely important.

When we're relaxing we're watching movies online or gaming online which without a reliable broadband connection at your Herongate home is something to think about.

Herongate broadband customer support

Finally, the customer support of your Herongate broadband connection is extremely important. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Herongate.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Herongate have about broadband internet.

Broadband FAQs

What's the average broadband speed in Herongate?

The average speed of broadband in Herongate is:

Herongate Average Download Speed Herongate Average Upload Speed
70.98 Mbps 15.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Herongate, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Herongate house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Check out the table below for a general idea which speed you should choose when signing up for broadband in Herongate.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Herongate

Corded telephone area code Herongate

The telephone dialling code, sometimes called the area code, for Herongate is 01806. If you call someone in Herongate, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Herongate call cost?

If you have a call plan with your landline or mobile tariff, the phone call will probably be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in Herongate

Residents in Herongate are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Herongate home to the gas network and electricity grid.

In many cases you will never need to ever contact the Herongate distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Herongate below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Herongate

The electricity distribution network operator for Herongate is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Herongate?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Herongate?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Herongate

There are no power plants within a 10 mile radius of Herongate.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Herongate

Perhaps you're wondering which towns and cities are within reach of Herongate, in the table below you can see the closest five municipalities to Herongate.