Your Complete Guide to Utilities in Hertford

Are you moving and want to know more about Hertford? Our comprehensive utilities guide to Hertford is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Hertford water and sewerage. Keep reading to learn everything about utilities in Hertford.

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About Hertford, Hertfordshire

Hertford SG13 has a population of 26,658 and is located in the county of Hertfordshire. Hertfordshire has a population of 1,184,365 people.

Who supplies my water in Hertford?

Hertford water services are provided by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Hertford

Calling a phone number for Affinity Water or Thames Water is one of many contact methods to talk about your Hertford water issues.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also write to Affinity Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
[email protected]
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Water rates in Hertford

Water bill in Hertford

Water rates in Hertford will vary depending on if your home has a water meter or not. You can easily find out whether your Hertford water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Hertford water rates will have a meter number listed on their water bills.

Metered Customers in Hertford

Customers who have a water meter installed at their Hertford house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Hertford home.

Unmetered Customers in Hertford

Customers without a meter at their Hertford home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Hertford home.

Water rates for unmetered customers in Hertford is going to be based on the rateable value of your home. The rateable value of your Hertford water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Hertford might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Hertford?

The average water bill Hertford residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232

How do I pay my Hertford water bill?

First of all, you will need to register with Affinity Water or Thames Water. After you register your details with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hertford bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Hertford?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hertford SG13, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hertford Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hertford have about their water supply.

Frequently Asked Questions About Water in Hertford

Is water from the tap in Hertford safe to drink?

Yes! It's safe to drink the tap water in Hertford. You can rest assured that Hertford water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hertford water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hertford water to make it drinkable.

Where does the water in Hertford come from?

There are three main sources of water that supply Hertford:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hertford

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hertford is higher than 276ppm, that means the water hardness in Hertford is rated as very hard water.

What does this mean?

The clean water supply to your home in Hertford contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Hertford.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hertford No Water

If you don't have any running water in your Hertford home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Hertford.

If there is no water at your Hertford home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Hertford.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Hertford water leak or flooding

Hertford water problems could be anything from a leak, a burst water main, or flooding in your Hertford home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Hertford property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in Hertford taste strange?

If you notice a change in taste or smell with your Hertford water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Hertford water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Hertford water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Affinity Water or Thames Water using the contact information above.

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Internet in Hertford SG13

Hertfordinternet connected globe

The speed of your internet connection at your Hertford home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average internet speed in Hertford with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hertford Average Download Speed Hertford Average Upload Speed
74.45 Mbps 15.70 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Hertford. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection currently available.

Things to consider when choosing an internet provider in Hertford?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points that you should consider when choosing an internet provider in Hertford.

Availability

The first point to bear in mind when choosing an internet provider in Hertford is what's available. Whilst many homes in Hertford should have access to fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Hertford?

  • Fibre broadband
    • This is the fastest available internet connection in Hertford
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hertford homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Hertford.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hertford.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Hertford broadband value for money

Hertford broadband bill

You should also think about the price you pay for broadband in Hertford. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the small print of the offer when you sign up for a internet connection in Hertford. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Hertford Broadband Reliability

The reliability of broadband in Hertford must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your Hertford home is going to be important.

Hertford broadband technical support

Finally, the customer support of your Hertford internet connection is extremely important. You might never need to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Hertford.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Hertford have about their internet connection.

Broadband FAQs

How fast is the broadband in Hertford?

The average speed of broadband in Hertford is:

Hertford Average Download Speed Hertford Average Upload Speed
74.45 Mbps 15.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Hertford, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Hertford home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Take a look at this table for a general idea which speed you should choose when getting connected in Hertford.

Usual Internet habits Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the telephone area code for Hertford

Corded telephone area code Hertford

The telephone area code, sometimes called the landline dialling code, for Hertford is 01992. When making a call to someone in Hertford, and you are in a different area, you will need to add 01992 before the number you're trying to call.

How much does an 01992 Hertford call cost?

If calls are included with your mobile or landline tariff, the cost of the call will probably be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Hertford

Residents in Hertford can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Hertford home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Hertford distribution network operator, but if you do, you can quickly find out which DNO covers Hertford in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hertford

The electricity distribution network operator for Hertford is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hertford

There are no power plants within a 10 mile radius of Hertford.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Hertford

Perhaps you're wondering which towns and cities are within reach of Hertford, we've found the five closest municipalities to Hertford.

Closest five municipalities to Hertford
Municipality Distance from Hertford
Bayford -
Brickendon -
Ware 3.06 miles
Hoddesdon 3.48 miles
Broxbourne 4.41 miles