Utilities in <u>Hexham

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Your Complete Guide to Utilities in Hexham

If you just moved and have some questions about Hexham? Our complete guide to utilities in Hexham will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Hexham water and sewerage. Keep reading to learn everything about utilities in Hexham.

About Hexham, Northumberland

Hexham NE46 has a population of 11,388 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Hexham?

Hexham water services are provided by Northumbrian Water. In the table below are the contact numbers for Northumbrian Water:

How to reach your water provider in Hexham

Calling a phone number for Northumbrian Water is one of many options to discuss your Hexham water account.

In the table below we have listed the main telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, by composing a letter or sending an email. You can also submit your request on the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Hexham

Water bill in Hexham

Water rates in Hexham depend on whether your home has a water meter or not. You can easily check if your Hexham water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Hexham water rates will have a meter number listed on their water bills.

Metered Customers in Hexham

Customers with a water meter at their Hexham home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges are for the consumption at your Hexham home.

Unmetered Customers in Hexham

Customers without a meter at their Hexham home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Hexham home.

The rate unmetered customers pay for water in Hexham is going to be based on the rateable value of your home. The rateable value of your Hexham water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Hexham might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Hexham?

The average water bill Hexham residents are being charged is £14.83 monthly, which works out at £178 a year.

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How do I pay my Hexham water bill?

First, you must sign up and register with Northumbrian Water. After you've registered with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hexham bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Northumbrian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Hexham?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hexham NE46, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hexham Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hexham have about their water supply.

Frequently Asked Questions About Water in Hexham

Is the tap water in Hexham safe to drink?

Yes! You can drink the tap water in Hexham. You can rest assured that Hexham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hexham water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hexham water to make it drinkable.

Where does the water in Hexham come from?

There are three main sources of water that supply Hexham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hexham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Hexham is below 60ppm, this means the water in in Hexham is rated as soft water.

What does this mean?

The water being supplied to your home in Hexham contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Hexham.

Hexham No Water

If there isn't any running water in your Hexham home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Hexham.

If there is no water at your Hexham home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Hexham.

If there is no cold water, not even a trickle, contact Northumbrian Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining why you have no water.
  2. Check the Twitter account of Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Hexham water leak or flooding

Hexham water problems might include anything from a leak, a burst water main, or flooding in your Hexham home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Hexham property, you need to do one of the following as quickly as you can:

  1. Contact Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Northumbrian Water website and fill out the online form.

Why does the water in Hexham taste strange?

If you notice a change in taste or smell with your Hexham water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Hexham water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Hexham water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Northumbrian Water via the contact channels listed above.

Broadband in Hexham NE46

Hexhaminternet connected globe

The broadband speed you get at your Hexham home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Hexham with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hexham Average Download Speed Hexham Average Upload Speed
47.40 Mbps 11.60 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Hexham. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection that's available.

What to look for when choosing an internet provider in Hexham?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points worth considering before choosing an internet provider in Hexham.

Availability

The first thing you need to think about whilst choosing an internet provider in Hexham is the availability. Most homes in Hexham should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Hexham?

  • Fibre broadband
    • This is the fastest available internet connection in Hexham
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Hexham homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Hexham.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Hexham.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Hexham broadband value for money

Hexham broadband bill

Another important consideration is how much it costs for the broadband in Hexham. There are many providers offering a low cost deal for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you sign up to a internet service in Hexham. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Hexham Broadband Reliability

The reliability of the broadband connection is in Hexham must also be considered, with many people working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Hexham home is something to think about.

Hexham broadband technical support

Our final tip, the technical support for your Hexham broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Hexham.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Hexham ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Hexham?

The average broadband speed in Hexham is:

Hexham Average Download Speed Hexham Average Upload Speed
47.40 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Hexham, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Hexham home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Take a look at this table to find out what sort of download speed you should choose when signing up for broadband in Hexham.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Hexham

Corded telephone area code Hexham

The telephone area code, sometimes called the landline dialling code, for Hexham is 01806. If you're calling somebody in Hexham, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Hexham call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call should be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Hexham

Residents of Hexham are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Hexham home to the gas and electricity networks.

Most of the time you won't need to speak to the Hexham distribution network operator, but if you do, you can quickly find out which DNO covers Hexham in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hexham

The electricity distribution network operator for Hexham is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hexham

There are no power plants within a 10 mile radius of Hexham.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Hexham

You might be wondering which municipalities are nearby Hexham, we've found the five nearest towns and cities to Hexham.

Closest five municipalities to Hexham
Municipality Distance from Hexham
Anick -
Aydon 3.93 miles
Dilston 3.93 miles