Utilities in <u>Heybrook Bay

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A Complete Guide to Utilities in Heybrook Bay

If you just moved and have some questions about Heybrook Bay? Our utilities guide to Heybrook Bay will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Heybrook Bay water and sewerage. Keep reading to learn everything about utilities in Heybrook Bay.

About Heybrook Bay, Devon

Heybrook Bay PL9 has a population of 472 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Heybrook Bay?

Heybrook Bay water utilities are supplied by South West Water. In the table below are the contact numbers for South West Water:

Getting in touch with your water supplier for Heybrook Bay

Calling a phone number for South West Water is one of many options to deal with your Heybrook Bay water account.

Below, you can find the principal contact numbers for South West Water general enquiries and emergencies.

South West Water contact number South West Water Emergency contact number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

Additionally, you can communicate with South West Water, by composing a letter or sending an email. You can also submit your request on the South West Water website.

Customer that want to post a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in Heybrook Bay

Water bill in Heybrook Bay

Water rates in Heybrook Bay will vary depending on if your home has a water meter or not. You can easily find out whether your Heybrook Bay water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Heybrook Bay water rates will have a meter number listed on their water bills.

Metered Customers in Heybrook Bay

Customers that have a water meter at their Heybrook Bay home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges cover the consumption at your Heybrook Bay home.

Unmetered Customers in Heybrook Bay

Customers that don't have a water meter at their Heybrook Bay home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Heybrook Bay home.

As an unmetered customer, the rate you pay for water in Heybrook Bay will be based on the rateable value of your home. The rateable value of your Heybrook Bay water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Heybrook Bay may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Heybrook Bay?

The average water bill Heybrook Bay residents are being charged is £18.17 per month, which is £218 per year.

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How do I pay my Heybrook Bay water bill?

You will first need to register with South West Water. After you register your details with South West Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Heybrook Bay bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your South West Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Heybrook Bay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Heybrook Bay PL9, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Heybrook Bay Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Heybrook Bay have about their water supply.

Frequently Asked Questions About Water in Heybrook Bay

Is water from the tap in Heybrook Bay safe to drink?

Yes! The tap water is safe to drink in Heybrook Bay. You can rest assured that Heybrook Bay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Heybrook Bay water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Heybrook Bay water to make it drinkable.

Where does the water in Heybrook Bay come from?

There are three main sources of water that supply Heybrook Bay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Heybrook Bay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Heybrook Bay is less than 60ppm, this means the water in in Heybrook Bay is rated as soft water.

What does this mean?

The clean water supply to your home in Heybrook Bay contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

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Water softener isn't needed at your home in Heybrook Bay.

Heybrook Bay No Water

If you don't have any running water in your Heybrook Bay home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Heybrook Bay.

If there is no water at your Heybrook Bay home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Heybrook Bay.

If there is no cold water, not even a trickle, contact South West Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the South West Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South West Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Heybrook Bay water leak or flooding

Heybrook Bay water problems can include anything from flooding or a leak, to a burst water main in your Heybrook Bay home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Heybrook Bay property, you should try to do one of the following as long as it's safe to do so:

  1. Ring South West Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the South West Water website and fill out the online form.

Why does the water in Heybrook Bay taste strange?

If you find the taste or smell is different with your Heybrook Bay water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Heybrook Bay water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Heybrook Bay water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with South West Water on the contact details above.

Broadband Speed in Heybrook Bay PL9

Heybrook Bayinternet connected globe

The speed of your internet connection at your Heybrook Bay home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Heybrook Bay with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Heybrook Bay Average Download Speed Heybrook Bay Average Upload Speed
63.20 Mbps 11.30 Mbps
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The internet connection type you have can affect the speed you get at your home in Heybrook Bay. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection available.

What to look for when searching for a broadband provider in Heybrook Bay?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points that you should consider when searching for a broadband provider in Heybrook Bay.

Availability

The first point to bear in mind whilst searching for a broadband provider in Heybrook Bay is what's available. Whilst many homes in Heybrook Bay should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Heybrook Bay?

  • Fibre broadband
    • This is the fastest available internet connection in Heybrook Bay
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Heybrook Bay homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Heybrook Bay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Heybrook Bay.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Heybrook Bay broadband value for money

Heybrook Bay broadband bill

Another important consideration is the monthly cost of broadband in Heybrook Bay. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer before you sign up to a internet connection in Heybrook Bay. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Heybrook Bay Broadband Reliability

The reliability of broadband in Heybrook Bay also needs consideration, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Heybrook Bay home is something to think about.

Heybrook Bay broadband customer support

Lastly, the customer support of your Heybrook Bay broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Heybrook Bay.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Heybrook Bay have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Heybrook Bay?

The average internet speed in Heybrook Bay is:

Heybrook Bay Average Download Speed Heybrook Bay Average Upload Speed
63.20 Mbps 11.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Heybrook Bay, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Heybrook Bay home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table to find out which speed you should choose when signing up for broadband in Heybrook Bay.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Heybrook Bay

Corded telephone area code Heybrook Bay

The landline area code, sometimes called the dialling code, for Heybrook Bay is 01806. If you're calling somebody in Heybrook Bay, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Heybrook Bay call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Heybrook Bay

Residents of Heybrook Bay can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Heybrook Bay home to the gas network and electricity grid.

More often than not you will never need to ever contact the Heybrook Bay distribution network operator, but if you do, you can quickly find out which DNO covers Heybrook Bay right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Heybrook Bay

The electricity distribution network operator for Heybrook Bay is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Heybrook Bay

There are no power plants within a 10 mile radius of Heybrook Bay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Heybrook Bay

You might be wondering which municipalities are nearby Heybrook Bay, we've found the five closest municipalities to Heybrook Bay.

Closest five municipalities to Heybrook Bay
Municipality Distance from Heybrook Bay
Mount Batten -
Plymstock -
Noss Mayo 1.65 miles
Brixton 1.65 miles
Newton Ferrers 1.65 miles