Utilities in <u>High Ongar

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A Complete Guide to Utilities in High Ongar

Are you moving and want to know more about High Ongar? Our utilities guide to High Ongar is going to provide you with everything about broadband, area codes, power generation and energy distributors, and High Ongar water and sewerage. Keep reading to learn everything about utilities in High Ongar.

About High Ongar, Essex

High Ongar CM5 has a population of 1,171 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in High Ongar?

High Ongar water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for High Ongar

Ringing a contact number for Affinity Water or Thames Water is one of many contact methods to deal with your High Ongar water issues.

Affinity Water telephone numbers

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

Additionally, you can communicate with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Affinity Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in High Ongar

Water bill in High Ongar

Water rates in High Ongar depend on whether your home has a water meter or not. You can easily check if your High Ongar water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered High Ongar water rates will have a meter number listed on their water bills.

Metered Customers in High Ongar

Customers who have a water meter installed at their High Ongar property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your High Ongar home.

Unmetered Customers in High Ongar

Customers that don't have a water meter at their High Ongar home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your High Ongar home.

As an unmetered customer, the rate you pay for water in High Ongar is going to be based on the rateable value of your home. The rateable value part of your High Ongar water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your High Ongar might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in High Ongar?

The average water bill High Ongar residents are billed varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my High Ongar water bill?

First, you must sign up and register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your High Ongar bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in High Ongar?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in High Ongar CM5, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

High Ongar Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in High Ongar have about their water supply.

Frequently Asked Questions About Water in High Ongar

Is tap water in High Ongar safe to drink?

Yes! You can drink the tap water in High Ongar. You can rest assured that High Ongar water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given High Ongar water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter High Ongar water to make it drinkable.

Where does the water in High Ongar come from?

There are three main sources of water that supply High Ongar:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in High Ongar

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in High Ongar is more than 201ppm, this means the water in High Ongar is rated as hard water.

What does this mean?

The water supply to your home in High Ongar contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in High Ongar.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

High Ongar No Water

If you don't have any running water in your High Ongar home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in High Ongar.

If there is no water at your High Ongar home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting High Ongar.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

High Ongar water leak or flooding

High Ongar water problems can include anything from a leak, a burst water main, or flooding in your High Ongar home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your High Ongar property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in High Ongar taste strange?

If you find the taste or smell is different with your High Ongar water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your High Ongar water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to High Ongar water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Affinity Water or Thames Water on the contact details above.

Broadband in High Ongar CM5

High Ongarinternet connected globe

The speed of your broadband connection at your High Ongar home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average broadband speed for High Ongar with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

High Ongar Average Download Speed High Ongar Average Upload Speed
60.65 Mbps 18.20 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in High Ongar. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection available.

Things to consider when picking a broadband provider in High Ongar?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points that you should consider when picking a broadband provider in High Ongar.

Availability

The first thing you need to think about before picking a broadband provider in High Ongar is the availability. Most homes in High Ongar should have access to fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What kinds of internet connection are available in High Ongar?

  • Fibre broadband
    • This is the fastest available internet connection in High Ongar
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of High Ongar homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of High Ongar.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in High Ongar.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

High Ongar broadband price

High Ongar broadband bill

You also need to consider the monthly cost of broadband in High Ongar. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a internet connection in High Ongar. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

High Ongar Broadband Reliability

The reliability of the broadband connection is in High Ongar must also be considered, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're watching movies online or gaming online meaning without an internet connection that's reliable at your High Ongar home is going to be important.

High Ongar broadband customer service

Our final tip, the customer support of your High Ongar broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query in a fast and efficient manner should be considered when selecting an internet provider in High Ongar.

Broadband FAQ

Below we've answered some our the most common questions that customers in High Ongar have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in High Ongar?

The average speed of broadband in High Ongar is:

High Ongar Average Download Speed High Ongar Average Upload Speed
60.65 Mbps 18.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in High Ongar, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your High Ongar property. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on how you will use the internet. Have a look at the following table for a rough guide to what sort of download speed you should take for a broadband service in High Ongar.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of High Ongar

Corded telephone area code High Ongar

The telephone dialling code, sometimes called the area code, for High Ongar is 01806. If you're calling somebody in High Ongar, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 High Ongar call cost?

If you have calls included with your mobile or landline tariff, then the call cost should be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in High Ongar

People living in High Ongar can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your High Ongar home to the gas network and electricity grid.

Most of the time you will never need to ever contact the High Ongar distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for High Ongar in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for High Ongar

The electricity distribution network operator for High Ongar is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near High Ongar

There are no power plants within a 10 mile radius of High Ongar.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Close By High Ongar

If you've ever wondered which municipalities are close to High Ongar, in the below table you will find the five closest municipalities to High Ongar.

Closest five municipalities to High Ongar
Municipality Distance from High Ongar
Chipping Ongar -
The Lavers -
The Rodings -
Matching Tye 4.58 miles