Utilities in <u>Higher Ferry

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A Complete Guide to Utilities in Higher Ferry

If you just moved and have some questions about Higher Ferry? Our utilities guide to Higher Ferry will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Higher Ferry water and sewerage. Keep reading to learn everything about utilities in Higher Ferry.

About Higher Ferry, Cheshire

Higher Ferry CH1 is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Higher Ferry?

Higher Ferry water utilities are supplied by Dee Valley Water. In the table below are the contact numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Higher Ferry

Calling a phone number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is one of many options to deal with your Higher Ferry water problems.

Dee Valley Water telephone numbers

In the table below you will find the telephone numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water telephone numbers

In the table below you will find the telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent telephone numbers

In the table below you will find the telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities telephone numbers

In the table below you will find the telephone numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Calling a phone number for Dee Valley Water is one of many options to deal with your Higher Ferry water problems.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

Additionally, you can communicate with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, either by email or with a letter in the post. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

If you want to email Dee Valley Water, you should use the following email address:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Cost of water in Higher Ferry

Water bill in Higher Ferry

Water rates in Higher Ferry depend on whether your home has a water meter or not. It's easy to find out if your Higher Ferry water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Higher Ferry water rates will have a meter number listed on their water bills.

Metered Customers in Higher Ferry

Customers with a water meter at their Higher Ferry home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. While the variable charges cover the usage at your Higher Ferry home.

Unmetered Customers in Higher Ferry

Customers that don't have a water meter at their Higher Ferry home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Higher Ferry home.

Water rates for unmetered customers in Higher Ferry will be based on the rateable value of your home. The rateable value of your Higher Ferry water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Higher Ferry may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Higher Ferry?

The average water bill Higher Ferry residents are billed will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Higher Ferry water bill?

First of all, you will need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you've registered with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Higher Ferry bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Higher Ferry?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Higher Ferry CH1, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Higher Ferry Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Higher Ferry have about their water supply.

Frequently Asked Questions About Water in Higher Ferry

Is the tap water in Higher Ferry safe to drink?

Yes! You can drink the tap water in Higher Ferry. You can rest assured that Higher Ferry water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Higher Ferry water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Higher Ferry water to make it drinkable.

Where does the water in Higher Ferry come from?

There are three main sources of water that supply Higher Ferry:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Higher Ferry

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Higher Ferry is below 60ppm, this means the water in in Higher Ferry is rated as soft water.

What does this mean?

The water supply to your home in Higher Ferry contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

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You shouldn't need to use a water softener at your home in Higher Ferry.

Higher Ferry No Water

If you don't have any running water in your Higher Ferry home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Higher Ferry.

If there is no water at your Higher Ferry home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Higher Ferry.

If your home has no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Higher Ferry water leak or flooding

Higher Ferry water problems could be anything from flooding or a leak, to a burst water main in your Higher Ferry home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Higher Ferry property, you must do one of the following as soon as possible:

  1. Call Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and complete the online form to report the issue.

Why does the water in Higher Ferry taste strange?

If you notice a change in taste or smell with your Higher Ferry water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Higher Ferry water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Higher Ferry water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities using the contact information above.

Internet in Higher Ferry CH1

Higher Ferryinternet connected globe

The broadband speed you get at your Higher Ferry home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average internet speed in Higher Ferry with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Higher Ferry Average Download Speed Higher Ferry Average Upload Speed
83.20 Mbps 16.50 Mbps
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The internet connection type you have can have an effect on the speed you get in Higher Ferry. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection available.

What should you consider when choosing an internet provider in Higher Ferry?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Don't worry, let's take a look at the top four points that you should consider when choosing an internet provider in Higher Ferry.

Availability

The first thing to consider whilst choosing an internet provider in Higher Ferry is the availability. The majority of homes in Higher Ferry can take advantage of superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Higher Ferry?

  • Fibre broadband
    • This is the fastest type of connection you can get in Higher Ferry
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Higher Ferry homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Higher Ferry.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Higher Ferry.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Higher Ferry broadband price

Higher Ferry broadband bill

You also need to consider the price you pay for broadband in Higher Ferry. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. It's important to read the fine print of the deal when you sign up for a internet connection in Higher Ferry. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Higher Ferry Broadband Reliability

The reliability of the broadband connection is in Higher Ferry also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Higher Ferry home will be an important thing to consider.

Higher Ferry broadband technical support

Our final tip, the customer service of your Higher Ferry broadband internet is extremely important. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Higher Ferry.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Higher Ferry ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Higher Ferry?

The average speed of broadband in Higher Ferry is:

Higher Ferry Average Download Speed Higher Ferry Average Upload Speed
83.20 Mbps 16.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Higher Ferry, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Higher Ferry property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Have a look at the following table for a rough guide to which speed you should take for a broadband service in Higher Ferry.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Higher Ferry

Corded telephone area code Higher Ferry

The telephone area code, sometimes called the landline dialling code, for Higher Ferry is 01806. If you're calling somebody in Higher Ferry, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Higher Ferry call cost?

If you have calls included with your landline or mobile, the cost of the call should be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Higher Ferry

Residents of Higher Ferry are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Higher Ferry home to the gas network and electricity grid.

In many cases you won't need to contact the Higher Ferry distribution network operator, but should you ever need to, you can quickly find out which DNO covers Higher Ferry right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Higher Ferry

The electricity distribution network operator for Higher Ferry is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Higher Ferry

There are no power plants within a 10 mile radius of Higher Ferry.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Higher Ferry

Perhaps you're wondering which towns and cities are close to Higher Ferry, in the below table you will find the five closest municipalities to Higher Ferry.

Closest five municipalities to Higher Ferry
Municipality Distance from Higher Ferry
Capenhurst -
Chester -
Blacon -
Moston 2 miles
Mickle Trafford 2 miles