Utilities in <u>Hitcham

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Your Complete Guide to Utilities in Hitcham

If you just moved and have some questions about Hitcham? Our comprehensive utilities guide to Hitcham is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Hitcham water and sewerage. Keep reading to learn everything about utilities in Hitcham.

About Hitcham, Berkshire

Hitcham SL6 has a population of 774 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Hitcham?

Hitcham water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Hitcham

Speaking to an advisor at Affinity Water, South East Water or Southern Water is one of many options to talk about your Hitcham water issues.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water phone numbers

Below, you can find the principal phone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water phone numbers

Below, you can find the principal phone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water is one of many options to talk about your Hitcham water issues.

Write to Affinity Water, South East Water, Southern Water or Thames Water

You can also write to Affinity Water, South East Water, Southern Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you should use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Hitcham

Water bill in Hitcham

Water rates in Hitcham depend on whether your home has a water meter or not. You can easily check if your Hitcham water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Hitcham water rates will have a meter number listed on their water bills.

Metered Customers in Hitcham

Customers who have a water meter installed at their Hitcham home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Hitcham home.

Unmetered Customers in Hitcham

Customers who don't have a meter at their Hitcham home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Hitcham home.

The rate unmetered customers pay for water in Hitcham is going to be based on the rateable value of your home. The rateable value of your Hitcham water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Hitcham might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Hitcham?

The average water bill Hitcham residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Hitcham water bill?

First, you must sign up and register with Affinity Water, South East Water, Southern Water, or Thames Water. After you register your details with Affinity Water, South East Water, Southern Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Hitcham bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hitcham?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hitcham SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hitcham Water Frequently Asked Questions

Below we have answered some common questions that customers in Hitcham have about their water supply.

Frequently Asked Questions About Water in Hitcham

Is tap water in Hitcham safe to drink?

Yes! The tap water is safe to drink in Hitcham. You can rest assured that Hitcham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Hitcham water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Hitcham water to make it drinkable.

Where does the water in Hitcham come from?

There are three main sources of water that supply Hitcham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hitcham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Hitcham is over 276ppm, that means the water hardness in Hitcham is rated as very hard water.

What does this mean?

The water being supplied to your home in Hitcham contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Hitcham.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hitcham No Water

If you have no water in your Hitcham home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Hitcham.

If there is no water at your Hitcham home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Hitcham.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water, South East Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Affinity Water, South East Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Hitcham water leak or flooding

Hitcham water problems might include anything from a leak, a burst water main, or flooding in your Hitcham home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Hitcham property, you must do one of the following as soon as possible:

  1. Ring Affinity Water, South East Water, Southern Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Affinity Water, South East Water, Southern Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Hitcham taste strange?

If you notice a change in taste or smell with your Hitcham water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Hitcham water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Hitcham water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water, South East Water, Southern Water, or Thames Water via the contact channels listed above.

Broadband in Hitcham SL6

Hitchaminternet connected globe

The speed of your internet connection at your Hitcham home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for Hitcham with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hitcham Average Download Speed Hitcham Average Upload Speed
88.10 Mbps 22.33 Mbps
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The internet connection type you have can affect your download and upload speed in Hitcham. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection currently available.

Things to consider when picking a broadband provider in Hitcham?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points to think about when picking a broadband provider in Hitcham.

Availability

The first thing to consider before picking a broadband provider in Hitcham is the availability. Most homes in Hitcham can take advantage of superfast' or fibre connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

How can I connect to the internet in Hitcham?

  • Fibre broadband
    • This is the fastest type of connection you can get in Hitcham
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hitcham homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Hitcham.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hitcham.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Hitcham broadband cost

Hitcham broadband bill

Another important consideration is how much it costs for the broadband in Hitcham. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in Hitcham. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Hitcham Broadband Reliability

How reliable the broadband is in Hitcham also needs consideration, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Hitcham home is going to be important.

Hitcham broadband customer service

Finally, the customer support of your Hitcham internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that deals with your query in a fast and efficient manner should be considered when you choose a broadband provider in Hitcham.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hitcham have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in Hitcham?

The average speed of broadband in Hitcham is:

Hitcham Average Download Speed Hitcham Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Hitcham, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Hitcham home. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That would depend on how you will use the internet. Have a look at the following table for a general idea which speed you should pick when signing up for broadband in Hitcham.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Hitcham

Corded telephone area code Hitcham

The telephone area code, sometimes called the landline dialling code, for Hitcham is 01628. When making a call to someone in Hitcham, and you're located in a different region, you should add 01628 to the number you're calling.

How much does an 01628 Hitcham call cost?

If calls are included with your mobile or landline tariff, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Hitcham

Residents of Hitcham can choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Hitcham home to the gas and electricity networks.

In many cases you will never need to ever contact the Hitcham distribution network operator, but if you do, you can easily find out which DNO is responsible for Hitcham in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hitcham

The electricity distribution network operator for Hitcham is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hitcham

There are no power plants within a 10 mile radius of Hitcham.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Hitcham

You might be wondering which municipalities are nearby Hitcham, in the table below you can see the closest five municipalities to Hitcham.