Utilities in <u>Hockley

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Your Complete Guide to Utilities in Hockley

Are you moving and want to know more about Hockley? Our comprehensive utilities guide to Hockley will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Hockley water and sewerage. Keep reading to learn everything about utilities in Hockley.

About Hockley, West Midlands

Hockley B18 is located in the county of West Midlands. West Midlands has a population of 2,916,458 people.

Who supplies my water in Hockley?

Hockley water utilities are supplied by Severn Trent. Here are the main contact numbers for Severn Trent:

How to reach your water provider in Hockley

Speaking to an advisor at Severn Trent is one of many contact methods to talk about your Hockley water problems.

In the table below you will find the telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent contact number Severn Trent Emergency contact number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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Write to Severn Trent

You can also write to Severn Trent, by composing a letter or sending an email. You can also send your request via the Severn Trent website.

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

Water rates in Hockley

Water bill in Hockley

Water rates in Hockley will vary depending on if your home has a water meter or not. It's easy to find out if your Hockley water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Hockley water rates will have a meter number listed on their water bills.

Metered Customers in Hockley

Customers that have a water meter at their Hockley property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges cover the consumption at your Hockley home.

Unmetered Customers in Hockley

Customers without a meter at their Hockley home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Hockley home.

As an unmetered customer, the rate you pay for water in Hockley will be based on the rateable value of your home. The rateable value calculation of your Hockley water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Hockley could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Hockley?

The average water bill Hockley residents are charged is £16.58 monthly, which works out at £199 annually.

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How do I pay my Hockley water bill?

First of all, you will need to register with Severn Trent. After you register your details with Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hockley bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Hockley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hockley B18, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hockley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Hockley have about their water supply.

Frequently Asked Questions About Water in Hockley

Is the tap water in Hockley safe to drink?

Yes! You can drink the tap water in Hockley. You can rest assured that Hockley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hockley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Hockley water to make it drinkable.

Where does the water in Hockley come from?

There are three main sources of water that supply Hockley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Hockley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Hockley is fewer than 60ppm, that makes the water hardness in in Hockley is rated as soft water.

What does this mean?

The clean water supply to your home in Hockley contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Hockley.

Hockley No Water

If there isn't any running water in your Hockley home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Hockley.

If there is no water at your Hockley home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Hockley.

If you don't have any cold water, not even a trickle, contact Severn Trent for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Severn Trent website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Severn Trent, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Hockley water leak or flooding

Hockley water problems can include anything from flooding or a leak, to a burst water main in your Hockley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Hockley property, you need to do one of the following as quickly as you can:

  1. Ring Severn Trent regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Severn Trent website and fill out the online form.

Why does the water in Hockley taste strange?

If you detect a difference in smell or taste of your Hockley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Hockley water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Hockley water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Severn Trent using the contact information above.

Internet in Hockley B18

Hockleyinternet connected globe

The speed of your internet connection at your Hockley home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see if it matches the average connection speed for Hockley with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hockley Average Download Speed Hockley Average Upload Speed
79.65 Mbps 20.45 Mbps
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The internet connection type you have can affect the speed you get at your home in Hockley. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection currently available.

What should you consider when searching for a broadband provider in Hockley?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, let's take a look at the top four points worth considering before searching for a broadband provider in Hockley.

Availability

The first thing to consider when searching for a broadband provider in Hockley is what's available. The majority of homes in Hockley should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Hockley?

  • Fibre broadband
    • This is the fastest type of connection you can get in Hockley
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Hockley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Hockley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hockley.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Hockley broadband value for money

Hockley broadband bill

Another important consideration is the price you pay for broadband in Hockley. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a internet connection in Hockley. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Hockley Broadband Reliability

The reliability of broadband in Hockley also needs consideration, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to do your work can be extremely important.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Hockley home will be an important thing to consider.

Hockley broadband customer support

Our final tip, the customer service of your Hockley internet connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Hockley.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hockley have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Hockley?

The average internet speed in Hockley is:

Hockley Average Download Speed Hockley Average Upload Speed
79.65 Mbps 20.45 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Hockley, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Hockley property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a general idea which speed you should choose when signing up for broadband in Hockley.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Hockley

Corded telephone area code Hockley

The telephone dialling code, sometimes called the area code, for Hockley is 01806. If you call someone in Hockley, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Hockley call cost?

If calls are included with your landline or mobile, the phone call should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Hockley

People living in Hockley can choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Hockley home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Hockley distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Hockley below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Hockley

The electricity distribution network operator for Hockley is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hockley

There are no power plants within a 10 mile radius of Hockley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Hockley

You might be wondering which municipalities are close to Hockley, in the below table you will find the five nearest towns and cities to Hockley.

Closest five municipalities to Hockley
Municipality Distance from Hockley
Lozells 1.09 miles
Newtown 1.09 miles
Birchfield 1.09 miles