Utilities in <u>Hoddesdon

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Your Complete Guide to Utilities in Hoddesdon

Are you moving and want to know more about Hoddesdon? Our utilities guide to Hoddesdon will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Hoddesdon water and sewerage. Keep reading to learn everything about utilities in Hoddesdon.

About Hoddesdon, Essex

Hoddesdon EN11 has a population of 42,253 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Hoddesdon?

Hoddesdon water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Hoddesdon

Speaking to an advisor at Affinity Water or Thames Water is one of many contact methods to deal with your Hoddesdon water account.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

Additionally, you can communicate with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Hoddesdon

Water bill in Hoddesdon

Water rates in Hoddesdon are based on if your home has a water meter or not. You can easily find out whether your Hoddesdon water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Hoddesdon water rates will have a meter number listed on their water bills.

Metered Customers in Hoddesdon

Customers who have a water meter installed at their Hoddesdon home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Hoddesdon home.

Unmetered Customers in Hoddesdon

Customers without a meter at their Hoddesdon home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Hoddesdon home.

Water rates for unmetered customers in Hoddesdon will be based on the rateable value of your home. The rateable value calculation of your Hoddesdon water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Hoddesdon may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Hoddesdon?

The average water bill Hoddesdon residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Hoddesdon water bill?

You will first need to register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hoddesdon bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Hoddesdon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hoddesdon EN11, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hoddesdon Water Frequently Asked Questions

Below we have answered some common questions that customers in Hoddesdon have about their water supply.

Frequently Asked Questions About Water in Hoddesdon

Is water from the tap in Hoddesdon safe to drink?

Yes! You can drink the tap water in Hoddesdon. You can rest assured that Hoddesdon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hoddesdon water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Hoddesdon water to make it drinkable.

Where does the water in Hoddesdon come from?

There are three main sources of water that supply Hoddesdon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Hoddesdon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hoddesdon is higher than 201ppm, that means the water hardness in Hoddesdon is rated as hard water.

What does this mean?

The clean water supply to your home in Hoddesdon contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Hoddesdon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hoddesdon No Water

If there isn't any running water in your Hoddesdon home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Hoddesdon.

If there is no water at your Hoddesdon home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Hoddesdon.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water or Thames Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Hoddesdon water leak or flooding

Hoddesdon water problems could be anything from flooding or a leak, to a burst water main in your Hoddesdon home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Hoddesdon property, you must do one of the following as soon as possible:

  1. Call Affinity Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in Hoddesdon taste strange?

If you notice a change in taste or smell with your Hoddesdon water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Hoddesdon water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Hoddesdon water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Affinity Water or Thames Water via the contact channels listed above.

Broadband Speed in Hoddesdon EN11

Hoddesdoninternet connected globe

The speed of your broadband connection at your Hoddesdon home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average internet speed in Hoddesdon with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hoddesdon Average Download Speed Hoddesdon Average Upload Speed
78.10 Mbps 18.00 Mbps
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The type of internet connection you have can have an effect on the speed you get in Hoddesdon. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when searching for a broadband provider in Hoddesdon?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, we've listed the four important points worth considering before searching for a broadband provider in Hoddesdon.

Availability

The first thing you need to think about before searching for a broadband provider in Hoddesdon is the issue of availability. Whilst many homes in Hoddesdon should have access to fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Hoddesdon?

  • Fibre broadband
    • This is the fastest available internet connection in Hoddesdon
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hoddesdon homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Hoddesdon.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Hoddesdon.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Hoddesdon broadband price

Hoddesdon broadband bill

You also need to consider how much it costs for the broadband in Hoddesdon. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the fine print of the deal when you sign up for a broadband connection in Hoddesdon. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Hoddesdon Broadband Reliability

The reliability of the broadband connection is in Hoddesdon should also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Hoddesdon home is something to think about.

Hoddesdon broadband customer support

Lastly, the customer service of your Hoddesdon broadband internet is really important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Hoddesdon.

Broadband FAQ

Below we've answered some our the most common questions that customers in Hoddesdon have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Hoddesdon?

The average speed of broadband in Hoddesdon is:

Hoddesdon Average Download Speed Hoddesdon Average Upload Speed
78.10 Mbps 18.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Hoddesdon, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hoddesdon house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should take for a broadband service in Hoddesdon.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Hoddesdon

Corded telephone area code Hoddesdon

The telephone dialling code, sometimes called the area code, for Hoddesdon is 01992. When making a call to someone in Hoddesdon, and you are in a different area, you should add 01992 before the number you're trying to call.

How much does an 01992 Hoddesdon call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Hoddesdon

Residents of Hoddesdon are able to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Hoddesdon home to the electricity grid and gas networks.

In many cases you won't need to contact the Hoddesdon distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Hoddesdon right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hoddesdon

The electricity distribution network operator for Hoddesdon is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hoddesdon

There are no power plants within a 10 mile radius of Hoddesdon.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Close By Hoddesdon

If you've ever wondered which municipalities are close to Hoddesdon, we've found the five nearest towns and cities to Hoddesdon.

Closest five municipalities to Hoddesdon
Municipality Distance from Hoddesdon
Roydon 2.93 miles
Hertford 3.48 miles
Newgate Street Village 3.48 miles
Bayford 3.48 miles