Utilities in <u>Hook

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Your Complete Guide to Utilities in Hook

If you just moved and have some questions about Hook? Our utilities guide to Hook is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Hook water and sewerage. Keep reading to learn everything about utilities in Hook.

About Hook, Greater London

Hook KT9 has a population of 7,770 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Hook?

Hook water utilities are supplied by Thames Water. Below are the main phone numbers for Thames Water:

How to reach your water provider in Hook

Ringing a contact number for Thames Water is one of many options to deal with your Hook water issues.

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

You can also write to Thames Water, by composing a letter or sending an email. You can also submit your request on the Thames Water website.

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Hook

Water bill in Hook

Water rates in Hook depend on whether your home has a water meter or not. You can easily find out whether your Hook water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Hook water rates will have a meter number listed on their water bills.

Metered Customers in Hook

Customers that have a water meter at their Hook home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges cover the consumption at your Hook home.

Unmetered Customers in Hook

Customers who don't have a meter at their Hook home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Hook home.

As an unmetered customer, the rate you pay for water in Hook is based on the rateable value of your home. The rateable value of your Hook water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Hook might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Hook?

The average water bill Hook residents are billed is £19.33 monthly, which works out at £232 annually.

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How do I pay my Hook water bill?

First of all, you will need to register with Thames Water. Once you've registered an account with Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hook bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hook?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hook KT9, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hook Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hook have about their water supply.

Frequently Asked Questions About Water in Hook

Is water from the tap in Hook safe to drink?

Yes! It's safe to drink the tap water in Hook. You can rest assured that Hook water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hook water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Hook water to make it drinkable.

Where does the water in Hook come from?

There are three main sources of water that supply Hook:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Hook

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hook is higher than 201ppm, that means the water hardness in Hook is rated as hard water.

What does this mean?

The water supply to your home in Hook contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Hook.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hook No Water

If there isn't any running water in your Hook home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Hook.

If there is no water at your Hook home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Hook.

If you don't have any cold water, not even a trickle, contact Thames Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Hook water leak or flooding

Hook water problems can include anything from a burst water main or flooding, to a leak in your Hook home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Hook property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Thames Water website and fill in the form to report the problem.

Why does the water in Hook taste strange?

If you notice a change in taste or smell with your Hook water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Hook water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Hook water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Thames Water via the contact channels listed above.

Internet in Hook KT9

Hookinternet connected globe

The speed of your broadband connection at your Hook home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average internet speed in Hook with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hook Average Download Speed Hook Average Upload Speed
110.35 Mbps 20.90 Mbps
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The internet connection type you have can affect the speed you get at your home in Hook. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection available.

Things to consider when choosing an internet provider in Hook?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points worth considering before choosing an internet provider in Hook.

Availability

The first thing you need to think about before choosing an internet provider in Hook is the availability. Whilst many homes in Hook should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Hook?

  • Fibre broadband
    • This is the fastest available internet connection in Hook
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Hook homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Hook.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hook.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Hook broadband price

Hook broadband bill

You should also think about how much it costs for the broadband in Hook. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a internet service in Hook. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Hook Broadband Reliability

The reliability of the broadband connection is in Hook also needs consideration, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Hook home is going to be important.

Hook broadband technical support

Our final tip, the technical support for your Hook internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Hook.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hook have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Hook?

The average internet speed in Hook is:

Hook Average Download Speed Hook Average Upload Speed
110.35 Mbps 20.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Hook, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Hook house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to which speed you should take when getting connected in Hook.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Hook

Corded telephone area code Hook

The telephone area code, sometimes called the landline dialling code, for Hook is 020. When making a call to someone in Hook, and you are not in the same area, you must add 020 to the number you're calling.

How much does an 020 Hook call cost?

If you have calls included with your mobile or landline tariff, the cost of the call should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Hook

Residents of Hook are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Hook home to the gas and electricity networks.

More often than not you won't need to speak to the Hook distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Hook in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hook

The electricity distribution network operator for Hook is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hook

There are no power plants within a 10 mile radius of Hook.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Hook

You might be wondering which municipalities are nearby Hook, we've found the five nearest towns and cities to Hook.

Closest five municipalities to Hook
Municipality Distance from Hook
Malden Rushett -
Tolworth 1.55 miles
Berrylands 1.55 miles
Horton 1.57 miles