Utilities in <u>Hoole

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Your Complete Guide to Utilities in Hoole

If you've moved and have questions about Hoole? Our utilities guide to Hoole will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Hoole water and sewerage. Keep reading to learn everything about utilities in Hoole.

About Hoole, Cheshire

Hoole CH2 has a population of 9,359 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Hoole?

Hoole water services are provided by Dee Valley Water. Below are the main phone numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Hoole

Calling a phone number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is just one method of contact to deal with your Hoole water problems.

Dee Valley Water contact numbers

In the table below you will find the contact numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water contact numbers

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent contact numbers

In the table below you will find the contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities contact numbers

In the table below you will find the contact numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Calling a phone number for Dee Valley Water is just one method of contact to deal with your Hoole water problems.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

Additionally, you can communicate with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, you have the choice of posting a letter or sending an email. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

If you want to email Dee Valley Water, you can use the email address below:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you can use the email address below:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Hoole

Water bill in Hoole

Water rates in Hoole will vary depending on if your home has a water meter or not. It's easy to find out if your Hoole water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Hoole water rates will have a meter number listed on their water bills.

Metered Customers in Hoole

Customers that have a water meter at their Hoole house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges are for the consumption at your Hoole home.

Unmetered Customers in Hoole

Customers who don't have a meter at their Hoole home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Hoole home.

The rate unmetered customers pay for water in Hoole is based on the rateable value of your home. The rateable value part of your Hoole water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Hoole might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Hoole?

The average water bill Hoole residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Hoole water bill?

First, you must sign up and register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you register your details with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hoole bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hoole?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hoole CH2, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hoole Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Hoole have about their water supply.

Frequently Asked Questions About Water in Hoole

Is tap water in Hoole safe to drink?

Yes! You can drink the tap water in Hoole. You can rest assured that Hoole water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hoole water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Hoole water to make it drinkable.

Where does the water in Hoole come from?

There are three main sources of water that supply Hoole:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Hoole

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hoole is fewer than 60ppm, this means the water in in Hoole is rated as soft water.

What does this mean?

The clean water supply to your home in Hoole contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Hoole.

Hoole No Water

If you don't have any running water in your Hoole home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Hoole.

If there is no water at your Hoole home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Hoole.

If your home has no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Hoole water leak or flooding

Hoole water problems might include anything from a burst water main or flooding, to a leak in your Hoole home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Hoole property, you must do one of the following as soon as possible:

  1. Call Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and complete the online form to report the issue.

Why does the water in Hoole taste strange?

If you find the taste or smell is different with your Hoole water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Hoole water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Hoole water.

If you have questions about your water's taste, smell, or appearance, you can speak to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities on the contact details above.

Broadband in Hoole CH2

Hooleinternet connected globe

The speed of your internet connection at your Hoole home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average internet speed in Hoole with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hoole Average Download Speed Hoole Average Upload Speed
68.80 Mbps 13.30 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Hoole. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What should you consider when choosing an internet provider in Hoole?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points that you should consider when choosing an internet provider in Hoole.

Availability

The first point to bear in mind before choosing an internet provider in Hoole is what's available. The majority of homes in Hoole should have access to superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Hoole?

  • Fibre broadband
    • This is the fastest available internet connection in Hoole
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Hoole homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Hoole.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Hoole.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Hoole broadband value for money

Hoole broadband bill

You also need to consider the monthly cost of broadband in Hoole. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal when you sign up for a internet service in Hoole. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Hoole Broadband Reliability

The reliability of broadband in Hoole must also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Hoole home will be an important thing to consider.

Hoole broadband technical support

Lastly, the customer service of your Hoole broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises a high level of customer support that deals with your query quickly and efficiently is definitely something worth considering when selecting an internet provider in Hoole.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Hoole have about broadband internet.

Broadband FAQs

Is the internet fast in Hoole?

The average broadband speed in Hoole is:

Hoole Average Download Speed Hoole Average Upload Speed
68.80 Mbps 13.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Hoole, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hoole house. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Take a look at this table for a rough guide to which speed you should choose for a broadband service in Hoole.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Hoole

Corded telephone area code Hoole

The telephone dialling code, sometimes called the area code, for Hoole is 01806. If you're calling somebody in Hoole, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Hoole call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Hoole

Residents in Hoole are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Hoole home to the gas network and electricity grid.

In many cases you won't need to contact the Hoole distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Hoole in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Hoole

The electricity distribution network operator for Hoole is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hoole

There are no power plants within a 10 mile radius of Hoole.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Hoole

If you've ever wondered which municipalities are close to Hoole, in the below table you will find the five closest municipalities to Hoole.