Your Complete Guide to Utilities in Hordle

If you've moved and have questions about Hordle? Our comprehensive utilities guide to Hordle will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Hordle water and sewerage. Keep reading to learn everything about utilities in Hordle.

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About Hordle, Hampshire

Hordle SO41 has a population of 1,355 and is located in the county of Hampshire. Hampshire has a population of 1,844,245 people.

Who supplies my water in Hordle?

Hordle water utilities are supplied by Bournemouth Water. Below are the main phone numbers for Bournemouth Water, and Southern Water:

How to get in touch with the water suppliers in Hordle

Calling a phone number for Bournemouth Water or Southern Water is just one method of contact to talk about your Hordle water problems.

Bournemouth Water contact numbers

In the table below you will find the contact numbers for Bournemouth Water general enquiries and emergencies.

Bournemouth Water contact number Bournemouth Water Emergency contact number
01202 590 059 01202 590 059
Mon to Fri 8am to 6pm, Sat 9am to 1pm, Emergencies 24/7/365

Southern Water contact numbers

In the table below you will find the contact numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Write to Bournemouth Water or Southern Water

You can also write to Bournemouth Water or Southern Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Bournemouth Water or Southern Water website.

Bournemouth Water

If you prefer to write a letter to Bournemouth Water can do so by writing to the Bournemouth Water address below:

Bournemouth Water Address
George Jessel House, Francis Avenue
BH11 8NX

If you want to email Bournemouth Water, you must use the following email address:

Bournemouth Water Email Address
[email protected]

Southern Water

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564

If you want to email Southern Water, you must use the following email address:

Southern Water Email Address
[email protected]
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Cost of water in Hordle

Water bill in Hordle

Water rates in Hordle depend on whether your home has a water meter or not. You can easily find out whether your Hordle water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Hordle water rates will have a meter number listed on their water bills.

Metered Customers in Hordle

Customers that have a water meter at their Hordle home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Bournemouth Water or Southern Water. While the variable charges cover the usage at your Hordle home.

Unmetered Customers in Hordle

Customers that don't have a water meter at their Hordle home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Hordle home.

The rate unmetered customers pay for water in Hordle will be based on the rateable value of your home. The rateable value calculation of your Hordle water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Hordle may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Hordle?

The average water bill Hordle residents are charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
Bournemouth Water £11.83 £142
Southern Water £14.25 £171

How do I pay my Hordle water bill?

First, you must sign up and register with Bournemouth Water or Southern Water. Once you've registered an account with Bournemouth Water or Southern Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Hordle bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Bournemouth Water or Southern Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Hordle?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Hordle SO41, your water suppliers are Bournemouth Water and Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hordle Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Hordle have about their water supply.

Frequently Asked Questions About Water in Hordle

Is tap water in Hordle safe to drink?

Yes! You can drink the tap water in Hordle. You can rest assured that Hordle water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Hordle water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Hordle water to make it drinkable.

Where does the water in Hordle come from?

There are three main sources of water that supply Hordle:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Hordle

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hordle is over 276ppm, that makes the water hardness in Hordle is rated as very hard water.

What does this mean?

The water being supplied to your home in Hordle contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Hordle.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Hordle No Water

If you don't have any running water in your Hordle home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Hordle.

If there is no water at your Hordle home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Hordle.

If you don't have any cold water, not even a trickle, contact Bournemouth Water or Southern Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Bournemouth Water or Southern Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Bournemouth Water or Southern Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Hordle water leak or flooding

Hordle water problems might include anything from flooding or a leak, to a burst water main in your Hordle home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Hordle property, you must do one of the following as soon as possible:

  1. Call Bournemouth Water or Southern Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Bournemouth Water or Southern Water website and fill out the online form.

Why does the water in Hordle taste strange?

If you notice a change in taste or smell with your Hordle water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Hordle water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Hordle water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Bournemouth Water or Southern Water using the contact information above.

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Broadband in Hordle SO41

Hordleinternet connected globe

The speed of your broadband connection at your Hordle home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see how it compares to the average broadband speed for Hordle with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hordle Average Download Speed Hordle Average Upload Speed
45.60 Mbps 9.20 Mbps
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The internet connection type you have can affect your download and upload speed in Hordle. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one currently available.

What should you consider when searching for a broadband provider in Hordle?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, we've covered four main points that you should consider when searching for a broadband provider in Hordle.


The first thing you need to think about whilst searching for a broadband provider in Hordle is the availability. Whilst many homes in Hordle should have access to fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Hordle?

  • Fibre broadband
    • This is the fastest type of connection you can get in Hordle
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Hordle homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Hordle.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Hordle.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Hordle broadband price

Hordle broadband bill

Another important consideration is the price you pay for broadband in Hordle. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you sign up to a broadband connection in Hordle. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Hordle Broadband Reliability

The reliability of broadband in Hordle also needs consideration, with many people working from home on a part-time or full-time basis, having a reliable internet connection to do your work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Hordle home will be an important thing to consider.

Hordle broadband customer support

Lastly, the customer service of your Hordle internet connection is really important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in Hordle.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hordle have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Hordle?

The average speed of broadband in Hordle is:

Hordle Average Download Speed Hordle Average Upload Speed
45.60 Mbps 9.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Hordle, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Hordle house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Check out the table below for a general idea the kind of broadband speed you should take when signing up for broadband in Hordle.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

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What's the telephone area code for Hordle

Corded telephone area code Hordle

The landline area code, sometimes called the dialling code, for Hordle is 01425. If you call someone in Hordle, and you're located in a different region, you will need to add 01425 to the number you'd like to call.

How much does an 01425 Hordle call cost?

If calls are included with your landline or mobile, the phone call is likely to be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Hordle

Residents of Hordle are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Hordle home to the electricity grid and gas networks.

In many cases you won't need to contact the Hordle distribution network operator, but should the need arise, you can find the distribution network operator for Hordle right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Hordle

The electricity distribution network operator for Hordle is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Address Inveralmond House, 200 Dunkeld Road
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Hordle

There are no power plants within a 10 mile radius of Hordle.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Hordle

If you've ever wondered which municipalities are nearby Hordle, in the table below you can see the five closest municipalities to Hordle.

Closest five municipalities to Hordle
Municipality Distance from Hordle
Milford-on-Sea -
Pennington -
Boldre -
Beaulieu 4.26 miles
Freshwater 4.88 miles