Your Complete Guide to Utilities in Horsley

If you just moved and have some questions about Horsley? Our complete guide to utilities in Horsley is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Horsley water and sewerage. Keep reading to learn everything about utilities in Horsley.

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About Horsley, Derbyshire

Horsley DE21 has a population of 820 and is located in the county of Derbyshire. Derbyshire has a population of 796,142 people.

Who supplies my water in Horsley?

Horsley water utilities are supplied by Severn Trent. Here are the main contact numbers for Severn Trent, and South Staffordshire Water:

How to reach your water providers in Horsley

Calling a phone number for Severn Trent or South Staffordshire Water is one of many options to discuss your Horsley water issues.

Severn Trent telephone numbers

In the table below we have listed the main telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

South Staffordshire Water telephone numbers

In the table below we have listed the main telephone numbers for South Staffordshire Water general enquiries and emergencies.

South Staffordshire Water phone number South Staffordshire Water Emergency phone number
0345 607 0456 0800 389 1011
Mon-Fri 8am-6pm, Emergencies 24/7/365

Write to Severn Trent or South Staffordshire Water

You can also get in touch with Severn Trent or South Staffordshire Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Severn Trent or South Staffordshire Water website.

Severn Trent

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you must use the following email address:

Severn Trent Email Address
[email protected]

South Staffordshire Water

If you prefer to write a letter to South Staffordshire Water can do so by writing to the South Staffordshire Water address below:

South Staffordshire Water Address
Green Lane
Walsall
WS2 7PD

Customers that would rather email South Staffordshire Water, you must use the following email address:

South Staffordshire Water Email Address
[email protected]
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Price of water in Horsley

Water bill in Horsley

Water rates in Horsley will vary depending on if your home has a water meter or not. It's easy to find out if your Horsley water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Horsley water rates will have a meter number listed on their water bills.

Metered Customers in Horsley

Customers that have a water meter at their Horsley property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Severn Trent or South Staffordshire Water. Whilst the variable charges cover the consumption at your Horsley home.

Unmetered Customers in Horsley

Customers who don't have a meter at their Horsley home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Horsley home.

Water rates for unmetered customers in Horsley is going to be based on the rateable value of your home. The rateable value part of your Horsley water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Horsley might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Horsley?

The average water bill Horsley residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Severn Trent £16.58 £199
South Staffordshire Water £13.33 £160

How do I pay my Horsley water bill?

First, you must sign up and register with Severn Trent or South Staffordshire Water. After you register your details with Severn Trent or South Staffordshire Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Horsley bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Severn Trent or South Staffordshire Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Horsley?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Horsley DE21, your water suppliers are Severn Trent and South Staffordshire Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Horsley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Horsley have about their water supply.

Frequently Asked Questions About Water in Horsley

Is water from the tap in Horsley safe to drink?

Yes! It's safe to drink the tap water in Horsley. You can rest assured that Horsley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Horsley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Horsley water to make it drinkable.

Where does the water in Horsley come from?

There are three main sources of water that supply Horsley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Horsley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Horsley is less than 200ppm, that means the water hardness in Horsley is rated as medium water.

What does this mean?

The water being supplied to your home in Horsley over. medium water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Horsley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Horsley No Water

If there isn't any running water in your Horsley home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Horsley.

If there is no water at your Horsley home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Horsley.

If there is no cold water, not even a trickle, contact Severn Trent or South Staffordshire Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Severn Trent or South Staffordshire Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Severn Trent or South Staffordshire Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Horsley water leak or flooding

Horsley water problems could be anything from a leak, a burst water main, or flooding in your Horsley home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Horsley property, you must do one of the following as soon as possible:

  1. Call Severn Trent or South Staffordshire Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Severn Trent or South Staffordshire Water website and complete the online form to report the issue.

Why does the water in Horsley taste strange?

If you detect a difference in smell or taste of your Horsley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Horsley water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Horsley water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Severn Trent or South Staffordshire Water using the contact information above.

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Broadband in Horsley DE21

Horsleyinternet connected globe

The speed of your internet connection at your Horsley home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see if it matches the average internet speed in Horsley with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Horsley Average Download Speed Horsley Average Upload Speed
73.33 Mbps 14.28 Mbps
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The internet connection type you have can have an effect on the speed you get in Horsley. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection that's available.

Things to consider when choosing an internet provider in Horsley?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Worry not, we've covered four main points worth considering before choosing an internet provider in Horsley.

Availability

The first thing you need to think about before choosing an internet provider in Horsley is what's available. The majority of homes in Horsley should have access to fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Horsley?

  • Fibre broadband
    • This is fastest connection that's currently available in Horsley
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Horsley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Horsley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Horsley.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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Horsley broadband value for money

Horsley broadband bill

You should also think about the price you pay for broadband in Horsley. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer when you sign up for a broadband connection in Horsley. Some providers will raise the price even whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Horsley Broadband Reliability

How reliable the broadband is in Horsley also needs consideration, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Horsley home is going to be important.

Horsley broadband technical support

Our final tip, the technical support for your Horsley broadband connection is really important. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query quickly and efficiently is definitely something worth considering when selecting an internet provider in Horsley.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Horsley have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Horsley?

The average internet speed in Horsley is:

Horsley Average Download Speed Horsley Average Upload Speed
73.33 Mbps 14.28 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Horsley, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Horsley house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Check out the table below for a rough guide to which speed you should choose when getting connected in Horsley.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Horsley

Corded telephone area code Horsley

The landline area code, sometimes called the dialling code, for Horsley is 01806. When making a call to someone in Horsley, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Horsley call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call should be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Horsley

People living in Horsley are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Horsley home to the gas network and electricity grid.

In many cases you won't need to contact the Horsley distribution network operator, but should the need arise, you can quickly find out which DNO covers Horsley in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Horsley

The electricity distribution network operator for Horsley is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Horsley

There are no power plants within a 10 mile radius of Horsley.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Horsley

If you've ever wondered which municipalities are nearby Horsley, in the table below you can see the five nearest towns and cities to Horsley.

Closest five municipalities to Horsley
Municipality Distance from Horsley
Little Eaton -
Breadsall -
Oakwood -
Spondon -
Kedleston 2.37 miles