A Complete Guide to Utilities in Jacobs Well

If you've moved and have questions about Jacobs Well? Our utilities guide to Jacobs Well is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Jacobs Well water and sewerage. Keep reading to learn everything about utilities in Jacobs Well.

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About Jacobs Well, Surrey

Jacobs Well GU4 has a population of 1,171 and is located in the county of Surrey. Surrey has a population of 518,467 people.

Who supplies my water in Jacobs Well?

Jacobs Well water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, and Thames Water:

Getting in touch with your water suppliers for Jacobs Well

Speaking to an advisor at Affinity Water, South East Water or Thames Water is just one method of contact to deal with your Jacobs Well water issues.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water contact numbers

Below, you can find the principal contact numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water contact numbers

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, South East Water, Thames Water, or is just one method of contact to deal with your Jacobs Well water issues.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Water rates in Jacobs Well

Water bill in Jacobs Well

Water rates in Jacobs Well will vary depending on if your home has a water meter or not. You can easily find out whether your Jacobs Well water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Jacobs Well water rates will have a meter number listed on their water bills.

Metered Customers in Jacobs Well

Customers that have a water meter at their Jacobs Well home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges are for the consumption at your Jacobs Well home.

Unmetered Customers in Jacobs Well

Customers that don't have a water meter at their Jacobs Well home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Jacobs Well home.

The rate unmetered customers pay for water in Jacobs Well is going to be based on the rateable value of your home. The rateable value of your Jacobs Well water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Jacobs Well might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Jacobs Well?

The average water bill Jacobs Well residents are charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232

How do I pay my Jacobs Well water bill?

You will first need to register with Affinity Water, South East Water, or Thames Water. After you've registered with Affinity Water, South East Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Jacobs Well bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Jacobs Well?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Jacobs Well GU4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Jacobs Well Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Jacobs Well have about their water supply.

Frequently Asked Questions About Water in Jacobs Well

Is tap water in Jacobs Well safe to drink?

Yes! You can drink the tap water in Jacobs Well. You can rest assured that Jacobs Well water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Jacobs Well water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Jacobs Well water to make it drinkable.

Where does the water in Jacobs Well come from?

There are three main sources of water that supply Jacobs Well:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Jacobs Well

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Jacobs Well is more than 201ppm, that means the water hardness in Jacobs Well is rated as hard water.

What does this mean?

The water being supplied to your home in Jacobs Well contains a higher amount of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Jacobs Well.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Jacobs Well No Water

If you have no water in your Jacobs Well home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Jacobs Well.

If there is no water at your Jacobs Well home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Jacobs Well.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Jacobs Well water leak or flooding

Jacobs Well water problems might include anything from a leak, a burst water main, or flooding in your Jacobs Well home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Jacobs Well property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Affinity Water, South East Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Affinity Water, South East Water, or Thames Water website and fill out the online form.

Why does the water in Jacobs Well taste strange?

If you find the taste or smell is different with your Jacobs Well water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Jacobs Well water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Jacobs Well water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water, South East Water, or Thames Water via the contact channels listed above.

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Broadband Speed in Jacobs Well GU4

Jacobs Wellinternet connected globe

The broadband speed you get at your Jacobs Well home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average broadband speed for Jacobs Well with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Jacobs Well Average Download Speed Jacobs Well Average Upload Speed
82.47 Mbps 18.57 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Jacobs Well. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one available.

Things to consider when choosing an internet provider in Jacobs Well?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points to think about when choosing an internet provider in Jacobs Well.

Availability

The first thing to consider when choosing an internet provider in Jacobs Well is what's available. Whilst many homes in Jacobs Well should have access to superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Jacobs Well?

  • Fibre broadband
    • This is the fastest available internet connection in Jacobs Well
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Jacobs Well homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Jacobs Well.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Jacobs Well.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Jacobs Well broadband cost

Jacobs Well broadband bill

You also need to consider how much it costs for the broadband in Jacobs Well. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you sign up to a internet service in Jacobs Well. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Jacobs Well Broadband Reliability

How reliable the broadband is in Jacobs Well must also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Jacobs Well home is going to be important.

Jacobs Well broadband technical support

Lastly, the customer support of your Jacobs Well broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Jacobs Well.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Jacobs Well have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Jacobs Well?

The average broadband speed in Jacobs Well is:

Jacobs Well Average Download Speed Jacobs Well Average Upload Speed
82.47 Mbps 18.57 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Jacobs Well, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Jacobs Well property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Have a look at the following table for a general idea what sort of download speed you should pick for a broadband service in Jacobs Well.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

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What's the telephone dialling code of Jacobs Well

Corded telephone area code Jacobs Well

The landline area code, sometimes called the dialling code, for Jacobs Well is 01806. When making a call to someone in Jacobs Well, and you're located in a different region, you should add 01806 to the number you'd like to call.

How much does an 01806 Jacobs Well call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Jacobs Well

Residents of Jacobs Well are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Jacobs Well home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Jacobs Well distribution network operator, but should you ever need to, you can find the distribution network operator for Jacobs Well in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Jacobs Well

The electricity distribution network operator for Jacobs Well is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Jacobs Well

There are no power plants within a 10 mile radius of Jacobs Well.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Jacobs Well

You might be wondering which municipalities are close to Jacobs Well, in the below table you will find the closest five municipalities to Jacobs Well.

Closest five municipalities to Jacobs Well
Municipality Distance from Jacobs Well
Shalford -
Merrow 1.43 miles
Slyfield 1.43 miles
Guildford Town Centre 1.43 miles