Utilities in <u>Kielder

Need help with your utilities in Kielder?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Kielder

If you just moved and have some questions about Kielder? Our comprehensive utilities guide to Kielder is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Kielder water and sewerage. Keep reading to learn everything about utilities in Kielder.

About Kielder, Northumberland

Kielder NE48 has a population of 218 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Kielder?

Kielder water services are provided by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

Getting in touch with your water supplier for Kielder

Calling a phone number for Northumbrian Water is one of many options to talk about your Kielder water issues.

In the table below we have listed the main contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Kielder?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Kielder?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to Northumbrian Water

You can also write to Northumbrian Water, either by email or with a letter in the post. You can even send your message through the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Kielder

Water bill in Kielder

Water rates in Kielder will vary depending on if your home has a water meter or not. You can easily find out whether your Kielder water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Kielder water rates will have a meter number listed on their water bills.

Metered Customers in Kielder

Customers who have a water meter installed at their Kielder house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Kielder home.

Unmetered Customers in Kielder

Customers that don't have a water meter at their Kielder home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Kielder home.

The rate unmetered customers pay for water in Kielder is going to be based on the rateable value of your home. The rateable value of your Kielder water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Kielder could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Kielder?

The average water bill Kielder residents are being charged is £14.83 monthly, which works out at £178 a year.

water billSelectra blue

Expensive Kielder water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Kielder water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Kielder water bill?

First of all, you will need to register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Kielder bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Kielder?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Kielder NE48, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Kielder Water Frequently Asked Questions

Below we have answered some common questions that customers in Kielder have about their water supply.

Frequently Asked Questions About Water in Kielder

Is water from the tap in Kielder safe to drink?

Yes! You can drink the tap water in Kielder. You can rest assured that Kielder water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Kielder water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Kielder water to make it drinkable.

Where does the water in Kielder come from?

There are three main sources of water that supply Kielder:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Kielder

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Kielder is fewer than 60ppm, that makes the water hardness in in Kielder is rated as soft water.

What does this mean?

The water supply to your home in Kielder contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in Kielder.

Kielder No Water

If you don't have any running water in your Kielder home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Kielder.

If there is no water at your Kielder home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Kielder.

If there is no cold water, not even a trickle, contact Northumbrian Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Northumbrian Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Kielder water leak or flooding

Kielder water problems might include anything from a leak, a burst water main, or flooding in your Kielder home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Kielder property, you need to do one of the following as quickly as you can:

  1. Ring Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Northumbrian Water website and fill in the form to report the problem.

Why does the water in Kielder taste strange?

If you find the taste or smell is different with your Kielder water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Kielder water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Kielder water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Northumbrian Water on the contact details above.

Internet in Kielder NE48

Kielderinternet connected globe

The speed of your broadband connection at your Kielder home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average connection speed for Kielder with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Kielder Average Download Speed Kielder Average Upload Speed
44.75 Mbps 11.10 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Kielder?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Kielder?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The way you choose to connect to the internet can affect your download and upload speed in Kielder. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection currently available.

Things to consider when picking a broadband provider in Kielder?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points that you should consider when picking a broadband provider in Kielder.

Availability

The first thing to consider whilst picking a broadband provider in Kielder is what's available. Whilst many homes in Kielder should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Kielder?

  • Fibre broadband
    • This is fastest connection that's currently available in Kielder
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Kielder homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Kielder.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Kielder.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
blue sim cardSelectra blue

Unlimited data in Kielder?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Kielder?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Kielder broadband value for money

Kielder broadband bill

Another important consideration is the monthly cost of broadband in Kielder. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal before you commit to a internet service in Kielder. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Kielder Broadband Reliability

How reliable the broadband is in Kielder must also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Kielder home is going to be important.

Kielder broadband customer service

Lastly, the technical support for your Kielder internet connection is extremely important. You might never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that is able to solve your issue quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Kielder.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Below we've answered some our the most common questions that customers in Kielder have about their internet connection.

Broadband FAQs

What's the average broadband speed in Kielder?

The average internet speed in Kielder is:

Kielder Average Download Speed Kielder Average Upload Speed
44.75 Mbps 11.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Kielder, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Kielder home. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Take a look at this table to find out the kind of broadband speed you should choose when signing up for broadband in Kielder.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Kielder

Corded telephone area code Kielder

The telephone dialling code, sometimes called the area code, for Kielder is 01806. If you call someone in Kielder, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Kielder call cost?

If calls are included with your mobile or landline tariff, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Kielder

Residents in Kielder are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Kielder home to the gas and electricity networks.

Most of the time you will never need to ever contact the Kielder distribution network operator, but if you do, you can easily find out which DNO is responsible for Kielder below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Kielder

The electricity distribution network operator for Kielder is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Kielder?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Kielder?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Kielder

There are no power plants within a 10 mile radius of Kielder.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Kielder

Perhaps you're wondering which towns and cities are within reach of Kielder, we've found the five closest municipalities to Kielder.

Closest five municipalities to Kielder
Municipality Distance from Kielder
Bellingham -
Haydon Bridge 14.59 miles
Allendale Town 14.59 miles
Allenheads 14.59 miles
Bardon Mill 14.59 miles