Utilities in <u>Loughton

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Your Complete Guide to Utilities in Loughton

Are you moving and want to know more about Loughton? Our utilities guide to Loughton will help you to find out everything about broadband, area codes, power generation and energy distributors, and Loughton water and sewerage. Keep reading to learn everything about utilities in Loughton.

About Loughton, Essex

Loughton IG10 has a population of 31,106 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Loughton?

Loughton water services are provided by Essex & Suffolk Water. In the table below are the contact numbers for Essex & Suffolk Water, and Thames Water:

How to get in touch with the water suppliers in Loughton

Speaking to an advisor at Essex & Suffolk Water or Thames Water is one of many contact methods to deal with your Loughton water account.

Essex & Suffolk Water telephone numbers

In the table below you will find the telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Essex & Suffolk Water or Thames Water

You can also get in touch with Essex & Suffolk Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Essex & Suffolk Water or Thames Water website.

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Loughton

Water bill in Loughton

Water rates in Loughton are based on if your home has a water meter or not. You can easily find out whether your Loughton water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Loughton water rates will have a meter number listed on their water bills.

Metered Customers in Loughton

Customers that have a water meter at their Loughton property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Essex & Suffolk Water or Thames Water. Whilst the variable charges are for the consumption at your Loughton home.

Unmetered Customers in Loughton

Customers who don't have a meter at their Loughton home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Loughton home.

As an unmetered customer, the rate you pay for water in Loughton is going to be based on the rateable value of your home. The rateable value of your Loughton water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Loughton may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Loughton?

The average water bill Loughton residents are charged varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Annual Water Bill
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
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How do I pay my Loughton water bill?

You will first need to register with Essex & Suffolk Water or Thames Water. After you've registered with Essex & Suffolk Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Loughton bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Essex & Suffolk Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Loughton?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Loughton IG10, your water suppliers are Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Loughton Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Loughton have about their water supply.

Frequently Asked Questions About Water in Loughton

Is tap water in Loughton safe to drink?

Yes! You can drink the tap water in Loughton. You can rest assured that Loughton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Loughton water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Loughton water to make it drinkable.

Where does the water in Loughton come from?

There are three main sources of water that supply Loughton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Loughton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Loughton is over 201ppm, this means the water in Loughton is rated as hard water.

What does this mean?

The water supply to your home in Loughton contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Loughton.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Loughton No Water

If you have no water in your Loughton home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Loughton.

If there is no water at your Loughton home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Loughton.

If your home has no cold water, not even a trickle, contact Essex & Suffolk Water or Thames Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Essex & Suffolk Water or Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Essex & Suffolk Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Loughton water leak or flooding

Loughton water problems can include anything from a leak, a burst water main, or flooding in your Loughton home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Loughton property, you need to do one of the following as quickly as you can:

  1. Contact Essex & Suffolk Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Essex & Suffolk Water or Thames Water website and complete the online form to report the issue.

Why does the water in Loughton taste strange?

If you find the taste or smell is different with your Loughton water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Loughton water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Loughton water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Essex & Suffolk Water or Thames Water using the contact information above.

Broadband Speed in Loughton IG10

Loughtoninternet connected globe

The broadband speed you get at your Loughton home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and find out how it compares to the average connection speed for Loughton with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Loughton Average Download Speed Loughton Average Upload Speed
59.70 Mbps 10.80 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Loughton. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when picking a broadband provider in Loughton?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points to think about when picking a broadband provider in Loughton.

Availability

The first thing to consider whilst picking a broadband provider in Loughton is the issue of availability. Whilst many homes in Loughton should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

How can I connect to the internet in Loughton?

  • Fibre broadband
    • This is fastest connection that's currently available in Loughton
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Loughton homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Loughton.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Loughton.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Loughton broadband price

Loughton broadband bill

You should also think about the price you pay for broadband in Loughton. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal before you commit to a broadband connection in Loughton. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Loughton Broadband Reliability

The reliability of broadband in Loughton must also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work is a priority.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Loughton home is something to think about.

Loughton broadband customer service

Our final tip, the customer service of your Loughton broadband connection is extremely important. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue efficiently and quickly is a strong plus when selecting an internet provider in Loughton.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Loughton have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Loughton?

The average broadband speed in Loughton is:

Loughton Average Download Speed Loughton Average Upload Speed
59.70 Mbps 10.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Loughton, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Loughton house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a general idea what sort of download speed you should take when getting connected in Loughton.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Loughton

Corded telephone area code Loughton

The telephone dialling code, sometimes called the area code, for Loughton is 020. If you're calling somebody in Loughton, and you are not in the same area, you should add 020 before the number you're trying to call.

How much does an 020 Loughton call cost?

If you have calls included with your landline or mobile tariff, then the call cost should be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Loughton

People living in Loughton are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Loughton home to the gas and electricity networks.

Most of the time you won't need to speak to the Loughton distribution network operator, but should the need arise, you can quickly find out which DNO covers Loughton right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Loughton

The electricity distribution network operator for Loughton is UK Power Networks - London. You can find the UK Power Networks - London contact details in the table below:

UK Power Networks - London Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Loughton

There are no power plants within a 10 mile radius of Loughton.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Loughton

Perhaps you're wondering which towns and cities are within reach of Loughton, in the table below you can see the closest five municipalities to Loughton.

Closest five municipalities to Loughton
Municipality Distance from Loughton
Buckhurst Hill 2.25 miles
Theydon Bois 2.83 miles
Epping 2.83 miles
Stapleford Abbotts 2.95 miles