Utilities in <u>Lowestoft

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Your Complete Guide to Utilities in Lowestoft

Are you moving and want to know more about Lowestoft? Our complete guide to utilities in Lowestoft is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Lowestoft water and sewerage. Keep reading to learn everything about utilities in Lowestoft.

About Lowestoft, Suffolk

Lowestoft NR32 has a population of 70,945 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Lowestoft?

Lowestoft water utilities are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Lowestoft

Calling a phone number for Anglian Water or Essex & Suffolk Water is one of many contact methods to discuss your Lowestoft water issues.

Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also write to Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in Lowestoft

Water bill in Lowestoft

Water rates in Lowestoft depend on whether your home has a water meter or not. It's easy to find out if your Lowestoft water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Lowestoft water rates will have a meter number listed on their water bills.

Metered Customers in Lowestoft

Customers who have a water meter installed at their Lowestoft home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges are for the consumption at your Lowestoft home.

Unmetered Customers in Lowestoft

Customers that don't have a water meter at their Lowestoft home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Lowestoft home.

Water rates for unmetered customers in Lowestoft is going to be based on the rateable value of your home. The rateable value part of your Lowestoft water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Lowestoft might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Lowestoft?

The average water bill Lowestoft residents are billed can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Lowestoft water bill?

You will first need to register with Anglian Water or Essex & Suffolk Water. Once you've registered an account with Anglian Water or Essex & Suffolk Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Lowestoft bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Lowestoft?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Lowestoft NR32, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Lowestoft Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Lowestoft have about their water supply.

Frequently Asked Questions About Water in Lowestoft

Is water from the tap in Lowestoft safe to drink?

Yes! You can drink the tap water in Lowestoft. You can rest assured that Lowestoft water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Lowestoft water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Lowestoft water to make it drinkable.

Where does the water in Lowestoft come from?

There are three main sources of water that supply Lowestoft:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Lowestoft

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Lowestoft is more than 276ppm, that means the water hardness in Lowestoft is rated as very hard water.

What does this mean?

The clean water supply to your home in Lowestoft contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Lowestoft.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Lowestoft No Water

If you don't have any running water in your Lowestoft home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Lowestoft.

If there is no water at your Lowestoft home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Lowestoft.

If you don't have any cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Lowestoft water leak or flooding

Lowestoft water problems could be anything from a leak, a burst water main, or flooding in your Lowestoft home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Lowestoft property, you must do one of the following as soon as possible:

  1. Contact Anglian Water or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Anglian Water or Essex & Suffolk Water website and fill out the online form.

Why does the water in Lowestoft taste strange?

If you find the taste or smell is different with your Lowestoft water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Lowestoft water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Lowestoft water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Anglian Water or Essex & Suffolk Water on the contact details above.

Broadband Speed in Lowestoft NR32

Lowestoftinternet connected globe

The speed of your broadband connection at your Lowestoft home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average connection speed for Lowestoft with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Lowestoft Average Download Speed Lowestoft Average Upload Speed
44.70 Mbps 19.10 Mbps
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The internet connection type you have can affect the speed you get at your home in Lowestoft. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection that's available.

Things to consider when picking a broadband provider in Lowestoft?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, let's take a look at the top four points that you should consider when picking a broadband provider in Lowestoft.

Availability

The first point to bear in mind before picking a broadband provider in Lowestoft is the availability. The majority of homes in Lowestoft should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Lowestoft?

  • Fibre broadband
    • This is the fastest available internet connection in Lowestoft
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Lowestoft homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Lowestoft.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Lowestoft.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Lowestoft broadband price

Lowestoft broadband bill

Another important consideration is the monthly cost of broadband in Lowestoft. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you commit to a internet connection in Lowestoft. Some providers will raise the price even whilst you're in contract. In the news recently, there was a BT price hike that has affected millions of customers.

Lowestoft Broadband Reliability

How reliable the broadband is in Lowestoft also needs consideration, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Lowestoft home is going to be important.

Lowestoft broadband customer service

Lastly, the customer support of your Lowestoft internet connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a high level of customer support that deals with your query in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Lowestoft.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Lowestoft have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Lowestoft?

The average broadband speed in Lowestoft is:

Lowestoft Average Download Speed Lowestoft Average Upload Speed
44.70 Mbps 19.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Lowestoft, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Lowestoft property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Have a look at the following table for a rough guide to the kind of broadband speed you should take when signing up for broadband in Lowestoft.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Lowestoft

Corded telephone area code Lowestoft

The landline area code, sometimes called the dialling code, for Lowestoft is 01502. When making a call to someone in Lowestoft, and you are in a different area, you will need to add 01502 before the number you're trying to call.

How much does an 01502 Lowestoft call cost?

If you have a call plan with your mobile or landline tariff, then the call cost is likely to be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Lowestoft

Residents of Lowestoft are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Lowestoft home to the gas network and electricity grid.

In many cases you won't need to speak to the Lowestoft distribution network operator, but should you ever need to, you can find the distribution network operator for Lowestoft in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Lowestoft

The electricity distribution network operator for Lowestoft is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Lowestoft

There are no power plants within a 10 mile radius of Lowestoft.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Lowestoft

You might be wondering which municipalities are nearby Lowestoft, in the below table you will find the five closest municipalities to Lowestoft.

Closest five municipalities to Lowestoft
Municipality Distance from Lowestoft
Gorleston 6.07 miles
Beccles 7.71 miles
Caister-on-Sea 9 miles
Easton Bavents 10.52 miles
Southwold 10.52 miles