Utilities in <u>Maidenhead

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A Complete Guide to Utilities in Maidenhead

Are you moving and want to know more about Maidenhead? Our utilities guide to Maidenhead is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Maidenhead water and sewerage. Keep reading to learn everything about utilities in Maidenhead.

About Maidenhead, Berkshire

Maidenhead SL6 has a population of 63,580 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Maidenhead?

Maidenhead water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Maidenhead

Calling a phone number for Affinity Water, South East Water or Southern Water is one of many contact methods to deal with your Maidenhead water issues.

Affinity Water telephone numbers

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water telephone numbers

Below, you can find the principal telephone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water telephone numbers

Below, you can find the principal telephone numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water is one of many contact methods to deal with your Maidenhead water issues.

Write to Affinity Water, South East Water, Southern Water or Thames Water

You can also get in touch with Affinity Water, South East Water, Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you can use the email address below:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Maidenhead

Water bill in Maidenhead

Water rates in Maidenhead will vary depending on if your home has a water meter or not. You can easily check if your Maidenhead water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Maidenhead water rates will have a meter number listed on their water bills.

Metered Customers in Maidenhead

Customers with a water meter at their Maidenhead home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Maidenhead home.

Unmetered Customers in Maidenhead

Customers without a meter at their Maidenhead home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Maidenhead home.

The rate unmetered customers pay for water in Maidenhead is based on the rateable value of your home. The rateable value of your Maidenhead water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Maidenhead may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Maidenhead?

The average water bill Maidenhead residents are charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Maidenhead water bill?

First of all, you will need to register with Affinity Water, South East Water, Southern Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, Southern Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Maidenhead bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Maidenhead?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Maidenhead SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Maidenhead Water Frequently Asked Questions

Below we have answered some common questions that customers in Maidenhead have about their water supply.

Frequently Asked Questions About Water in Maidenhead

Is water from the tap in Maidenhead safe to drink?

Yes! The tap water is safe to drink in Maidenhead. You can rest assured that Maidenhead water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Maidenhead water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Maidenhead water to make it drinkable.

Where does the water in Maidenhead come from?

There are three main sources of water that supply Maidenhead:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Maidenhead

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Maidenhead is higher than 276ppm, this means the water in Maidenhead is rated as very hard water.

What does this mean?

The water being supplied to your home in Maidenhead contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Maidenhead.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Maidenhead No Water

If there isn't any running water in your Maidenhead home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Maidenhead.

If there is no water at your Maidenhead home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Maidenhead.

If there is no cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Affinity Water, South East Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Maidenhead water leak or flooding

Maidenhead water problems might include anything from a burst water main or flooding, to a leak in your Maidenhead home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Maidenhead property, you should try to do one of the following as long as it's safe to do so:

  1. Call Affinity Water, South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water, South East Water, Southern Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Maidenhead taste strange?

If you notice a change in taste or smell with your Maidenhead water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Maidenhead water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Maidenhead water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water, South East Water, Southern Water, or Thames Water on the contact details above.

Internet in Maidenhead SL6

Maidenheadinternet connected globe

The speed of your broadband connection at your Maidenhead home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average connection speed for Maidenhead with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Maidenhead Average Download Speed Maidenhead Average Upload Speed
88.10 Mbps 22.33 Mbps
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The internet connection type you have can have an effect on the speed you get in Maidenhead. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection available.

Things to consider when searching for a broadband provider in Maidenhead?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Worry not, we've listed the four important points worth considering before searching for a broadband provider in Maidenhead.

Availability

The first point to bear in mind when searching for a broadband provider in Maidenhead is what's available. Most homes in Maidenhead should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in Maidenhead?

  • Fibre broadband
    • This is fastest connection that's currently available in Maidenhead
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Maidenhead homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Maidenhead.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Maidenhead.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Maidenhead broadband cost

Maidenhead broadband bill

You also need to consider the monthly cost of broadband in Maidenhead. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you commit to a internet service in Maidenhead. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Maidenhead Broadband Reliability

The reliability of broadband in Maidenhead also needs consideration, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Maidenhead home is going to be important.

Maidenhead broadband customer support

Our final tip, the customer support of your Maidenhead broadband connection is really important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem quickly and efficiently should be considered when selecting an internet provider in Maidenhead.

Broadband FAQ

Below we've answered some our the most common questions that customers in Maidenhead ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Maidenhead?

The average internet speed in Maidenhead is:

Maidenhead Average Download Speed Maidenhead Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Maidenhead, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Maidenhead house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should pick for a broadband service in Maidenhead.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Maidenhead

Corded telephone area code Maidenhead

The telephone dialling code, sometimes called the area code, for Maidenhead is 01628. If you're calling somebody in Maidenhead, and you're located in a different region, you will need to add 01628 before the number you're trying to call.

How much does an 01628 Maidenhead call cost?

If you have calls included with your mobile or landline tariff, the phone call should be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Maidenhead

Residents of Maidenhead are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Maidenhead home to the gas and electricity networks.

More often than not you won't need to contact the Maidenhead distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Maidenhead right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Maidenhead

The electricity distribution network operator for Maidenhead is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Maidenhead

There are no power plants within a 10 mile radius of Maidenhead.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Maidenhead

If you've ever wondered which municipalities are nearby Maidenhead, we've found the five nearest towns and cities to Maidenhead.