Utilities in <u>Marlborough

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A Complete Guide to Utilities in Marlborough

If you just moved and have some questions about Marlborough? Our utilities guide to Marlborough will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Marlborough water and sewerage. Keep reading to learn everything about utilities in Marlborough.

About Marlborough, Berkshire

Marlborough SN8 has a population of 8,092 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Marlborough?

Marlborough water services are provided by Thames Water. Below are the main phone numbers for Thames Water, and Wessex Water:

How to reach your water providers in Marlborough

Calling a phone number for Thames Water or Wessex Water is one of many options to deal with your Marlborough water problems.

Thames Water contact numbers

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Wessex Water contact numbers

In the table below we have listed the main contact numbers for Wessex Water general enquiries and emergencies.

Wessex Water phone number Wessex Water Emergency phone number
0345 600 3 600 0345 600 4600
Mon-Fri 8am-8pm, Sat 8am-2pm, Emergencies 24/7/365

Write to Thames Water or Wessex Water

You can also write to Thames Water or Wessex Water, by composing a letter or sending an email. You can even send your message through the Thames Water or Wessex Water website.

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Wessex Water

Customer that want to post a letter to Wessex Water can do so by writing to the Wessex Water address below:

Wessex Water Address
Claverton Down
Bath
BA2 7WW

If you would like to email Wessex Water, you should use the following email address:

Wessex Water Email Address
info@wessexwater.co.uk

Cost of water in Marlborough

Water bill in Marlborough

Water rates in Marlborough depend on whether your home has a water meter or not. You can easily find out whether your Marlborough water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Marlborough water rates will have a meter number listed on their water bills.

Metered Customers in Marlborough

Customers with a water meter at their Marlborough house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water or Wessex Water. Whilst the variable charges are for the consumption at your Marlborough home.

Unmetered Customers in Marlborough

Customers without a meter at their Marlborough home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Marlborough home.

Water rates for unmetered customers in Marlborough will be based on the rateable value of your home. The rateable value calculation of your Marlborough water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Marlborough could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Marlborough?

The average water bill Marlborough residents are being charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
Thames Water £19.33 £232
Wessex Water £19.83 £238
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How do I pay my Marlborough water bill?

First, you must sign up and register with Thames Water or Wessex Water. Once you've registered an account with Thames Water or Wessex Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Marlborough bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Thames Water or Wessex Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Marlborough?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Marlborough SN8, your water suppliers are Thames Water and Wessex Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Marlborough Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Marlborough have about their water supply.

Frequently Asked Questions About Water in Marlborough

Is water from the tap in Marlborough safe to drink?

Yes! The tap water is safe to drink in Marlborough. You can rest assured that Marlborough water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Marlborough water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Marlborough water to make it drinkable.

Where does the water in Marlborough come from?

There are three main sources of water that supply Marlborough:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Marlborough

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Marlborough is higher than 276ppm, that means the water hardness in Marlborough is rated as very hard water.

What does this mean?

The water being supplied to your home in Marlborough contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Marlborough.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Marlborough No Water

If you have no water in your Marlborough home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Marlborough.

If there is no water at your Marlborough home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Marlborough.

If you don't have any cold water, not even a trickle, contact Thames Water or Wessex Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Thames Water or Wessex Water website for any information explaining why you have no water.
  2. Check the Twitter account of Thames Water or Wessex Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Marlborough water leak or flooding

Marlborough water problems could be anything from flooding or a leak, to a burst water main in your Marlborough home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Marlborough property, you need to do one of the following as quickly as you can:

  1. Ring Thames Water or Wessex Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Thames Water or Wessex Water website and fill out the online form.

Why does the water in Marlborough taste strange?

If you notice a change in taste or smell with your Marlborough water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Marlborough water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Marlborough water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Thames Water or Wessex Water on the contact details above.

Broadband in Marlborough SN8

Marlboroughinternet connected globe

The speed of your broadband connection at your Marlborough home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Marlborough with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Marlborough Average Download Speed Marlborough Average Upload Speed
81.60 Mbps 20.17 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Marlborough. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection available.

What should you consider when choosing an internet provider in Marlborough?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've listed the four important points to think about when choosing an internet provider in Marlborough.

Availability

The first thing to consider whilst choosing an internet provider in Marlborough is the availability. Whilst many homes in Marlborough can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Marlborough?

  • Fibre broadband
    • This is the fastest type of connection you can get in Marlborough
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Marlborough homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Marlborough.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Marlborough.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Marlborough broadband cost

Marlborough broadband bill

Another important consideration is the monthly cost of broadband in Marlborough. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you sign up to a internet service in Marlborough. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Marlborough Broadband Reliability

The reliability of broadband in Marlborough must also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Marlborough home will be an important thing to consider.

Marlborough broadband technical support

Lastly, the technical support for your Marlborough internet connection is of utmost importance. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that is able to solve your issue in a fast and efficient manner is a strong plus when you choose a broadband provider in Marlborough.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Marlborough ask about their broadband.

Broadband FAQs

What's the average broadband speed in Marlborough?

The average broadband speed in Marlborough is:

Marlborough Average Download Speed Marlborough Average Upload Speed
81.60 Mbps 20.17 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Marlborough, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Marlborough property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Have a look at the following table to find out the kind of broadband speed you should pick when signing up for broadband in Marlborough.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Marlborough

Corded telephone area code Marlborough

The landline area code, sometimes called the dialling code, for Marlborough is 01672. When making a call to someone in Marlborough, and you're located in a different region, you will need to add 01672 to the number you're calling.

How much does an 01672 Marlborough call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Marlborough

Residents in Marlborough are free to choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Marlborough home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Marlborough distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Marlborough below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Marlborough

The electricity distribution network operator for Marlborough is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Marlborough

There are no power plants within a 10 mile radius of Marlborough.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Marlborough

You might be wondering which municipalities are within reach of Marlborough, we've found the closest five municipalities to Marlborough.

Closest five municipalities to Marlborough
Municipality Distance from Marlborough
Faringdon 2.02 miles
Wootton Bassett 7.86 miles
Chiseldon 7.86 miles
Wroughton 7.86 miles