Utilities in <u>Martlesham Heath

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A Complete Guide to Utilities in Martlesham Heath

If you've moved and have questions about Martlesham Heath? Our complete guide to utilities in Martlesham Heath is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Martlesham Heath water and sewerage. Keep reading to learn everything about utilities in Martlesham Heath.

About Martlesham Heath, Suffolk

Martlesham Heath IP5 has a population of 5,478 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Martlesham Heath?

Martlesham Heath water services are supplied by Anglian Water. Here are the main contact numbers for Anglian Water:

How to get in touch with the water supplier in Martlesham Heath

Ringing a contact number for Anglian Water is just one method of contact to discuss your Martlesham Heath water issues.

In the table below you will find the phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Write to Anglian Water

Additionally, you can communicate with Anglian Water, you have the choice of posting a letter or sending an email. You can also send your request via the Anglian Water website.

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Price of water in Martlesham Heath

Water bill in Martlesham Heath

Water rates in Martlesham Heath will vary depending on if your home has a water meter or not. You can easily find out whether your Martlesham Heath water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Martlesham Heath water rates will have a meter number listed on their water bills.

Metered Customers in Martlesham Heath

Customers that have a water meter at their Martlesham Heath property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Anglian Water. Whilst the variable charges are for the consumption at your Martlesham Heath home.

Unmetered Customers in Martlesham Heath

Customers without a meter at their Martlesham Heath home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Martlesham Heath home.

The rate unmetered customers pay for water in Martlesham Heath is based on the rateable value of your home. The rateable value of your Martlesham Heath water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Martlesham Heath might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Martlesham Heath?

The average water bill Martlesham Heath residents are charged is £16.83 each month, that's £202 a year.

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How do I pay my Martlesham Heath water bill?

First of all, you will need to register with Anglian Water. After you register your details with Anglian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Martlesham Heath bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Martlesham Heath?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Martlesham Heath IP5, your water supplier is Anglian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Martlesham Heath Water Frequently Asked Questions

Below we have answered some common questions that customers in Martlesham Heath have about their water supply.

Frequently Asked Questions About Water in Martlesham Heath

Is the tap water in Martlesham Heath safe to drink?

Yes! You can drink the tap water in Martlesham Heath. You can rest assured that Martlesham Heath water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Martlesham Heath water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Martlesham Heath water to make it drinkable.

Where does the water in Martlesham Heath come from?

There are three main sources of water that supply Martlesham Heath:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Martlesham Heath

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Martlesham Heath is over 201ppm, that means the water hardness in Martlesham Heath is rated as hard water.

What does this mean?

The water being supplied to your home in Martlesham Heath contains slightly elevated levels of minerals that cause hard water. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Martlesham Heath.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Martlesham Heath No Water

If you have no water in your Martlesham Heath home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Martlesham Heath.

If there is no water at your Martlesham Heath home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Martlesham Heath.

If you don't have any cold water, not even a trickle, contact Anglian Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Anglian Water website for any information explaining why you have no water.
  2. Check the Twitter account of Anglian Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Martlesham Heath water leak or flooding

Martlesham Heath water problems might include anything from a burst water main or flooding, to a leak in your Martlesham Heath home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Martlesham Heath property, you must do one of the following as soon as possible:

  1. Ring Anglian Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Anglian Water website and fill in the form to report the problem.

Why does the water in Martlesham Heath taste strange?

If you notice a change in taste or smell with your Martlesham Heath water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Martlesham Heath water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Martlesham Heath water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Anglian Water on the contact details above.

Internet in Martlesham Heath IP5

Martlesham Heathinternet connected globe

The speed of your internet connection at your Martlesham Heath home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and see how it compares to the average broadband speed for Martlesham Heath with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Martlesham Heath Average Download Speed Martlesham Heath Average Upload Speed
60.00 Mbps 12.10 Mbps
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The type of internet connection you have can affect your download and upload speed in Martlesham Heath. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when choosing an internet provider in Martlesham Heath?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, we've covered four main points to think about when choosing an internet provider in Martlesham Heath.

Availability

The first thing you need to think about before choosing an internet provider in Martlesham Heath is what's available. Whilst many homes in Martlesham Heath should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Martlesham Heath?

  • Fibre broadband
    • This is the fastest available internet connection in Martlesham Heath
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Martlesham Heath homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Martlesham Heath.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Martlesham Heath.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Martlesham Heath broadband price

Martlesham Heath broadband bill

You also need to consider the monthly cost of broadband in Martlesham Heath. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in Martlesham Heath. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Martlesham Heath Broadband Reliability

The reliability of broadband in Martlesham Heath should also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Martlesham Heath home is going to be important.

Martlesham Heath broadband technical support

Finally, the customer service of your Martlesham Heath broadband internet is really important. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that deals with your query quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Martlesham Heath.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Martlesham Heath have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Martlesham Heath?

The average broadband speed in Martlesham Heath is:

Martlesham Heath Average Download Speed Martlesham Heath Average Upload Speed
60.00 Mbps 12.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Martlesham Heath, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Martlesham Heath property. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Have a look at the following table for a general idea which speed you should take for a broadband service in Martlesham Heath.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Martlesham Heath

Corded telephone area code Martlesham Heath

The telephone area code, sometimes called the landline dialling code, for Martlesham Heath is 01806. When making a call to someone in Martlesham Heath, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 Martlesham Heath call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Martlesham Heath

People living in Martlesham Heath can choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Martlesham Heath home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Martlesham Heath distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Martlesham Heath in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Martlesham Heath

The electricity distribution network operator for Martlesham Heath is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Martlesham Heath

There are no power plants within a 10 mile radius of Martlesham Heath.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Martlesham Heath

If you've ever wondered which municipalities are close to Martlesham Heath, in the table below you can see the closest five municipalities to Martlesham Heath.

Closest five municipalities to Martlesham Heath
Municipality Distance from Martlesham Heath
Kesgrave -
Woodbridge 2.03 miles
Orford 2.03 miles
Levington 3.54 miles
Kirton 3.54 miles