Utilities in <u>Mill End

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Your Complete Guide to Utilities in Mill End

If you've moved and have questions about Mill End? Our complete guide to utilities in Mill End is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Mill End water and sewerage. Keep reading to learn everything about utilities in Mill End.

About Mill End, Berkshire

Mill End RG9 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Mill End?

Mill End water utilities are supplied by South East Water. Below are the main phone numbers for South East Water, and Thames Water:

Getting in touch with your water suppliers for Mill End

Calling a phone number for South East Water or Thames Water is just one method of contact to discuss your Mill End water issues.

South East Water phone numbers

Below, you can find the principal phone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also write to South East Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the South East Water or Thames Water website.

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Mill End

Water bill in Mill End

Water rates in Mill End are based on if your home has a water meter or not. You can easily check if your Mill End water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Mill End water rates will have a meter number listed on their water bills.

Metered Customers in Mill End

Customers who have a water meter installed at their Mill End house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. While the variable charges cover the usage at your Mill End home.

Unmetered Customers in Mill End

Customers without a meter at their Mill End home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Mill End home.

The rate unmetered customers pay for water in Mill End is going to be based on the rateable value of your home. The rateable value part of your Mill End water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Mill End may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Mill End?

The average water bill Mill End residents are being charged varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Mill End water bill?

You will first need to register with South East Water or Thames Water. Once you've registered an account with South East Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Mill End bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your South East Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Mill End?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Mill End RG9, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Mill End Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Mill End have about their water supply.

Frequently Asked Questions About Water in Mill End

Is tap water in Mill End safe to drink?

Yes! You can drink the tap water in Mill End. You can rest assured that Mill End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Mill End water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Mill End water to make it drinkable.

Where does the water in Mill End come from?

There are three main sources of water that supply Mill End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Mill End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Mill End is higher than 276ppm, this means the water in Mill End is rated as very hard water.

What does this mean?

The water being supplied to your home in Mill End contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Mill End.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Mill End No Water

If you have no water in your Mill End home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Mill End.

If there is no water at your Mill End home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Mill End.

If you don't have any cold water, not even a trickle, contact South East Water or Thames Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the South East Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South East Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Mill End water leak or flooding

Mill End water problems might include anything from a leak, a burst water main, or flooding in your Mill End home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Mill End property, you should try to do one of the following as long as it's safe to do so:

  1. Call South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the South East Water or Thames Water website and fill out the online form.

Why does the water in Mill End taste strange?

If you find the taste or smell is different with your Mill End water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Mill End water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Mill End water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South East Water or Thames Water using the contact information above.

Broadband Speed in Mill End RG9

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The speed of your broadband connection at your Mill End home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and find out how it compares to the average internet speed in Mill End with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Mill End Average Download Speed Mill End Average Upload Speed
64.67 Mbps 15.37 Mbps
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The internet connection type you have can have an effect on the speed you get in Mill End. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one that's available.

Things to consider when searching for a broadband provider in Mill End?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet could feel daunting. Don't worry, we've listed the four important points to think about when searching for a broadband provider in Mill End.

Availability

The first thing you need to think about whilst searching for a broadband provider in Mill End is the issue of availability. Most homes in Mill End should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Mill End?

  • Fibre broadband
    • This is fastest connection that's currently available in Mill End
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Mill End homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Mill End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Mill End.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Mill End broadband price

Mill End broadband bill

Another important consideration is the price you pay for broadband in Mill End. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal when you sign up for a broadband connection in Mill End. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Mill End Broadband Reliability

The reliability of broadband in Mill End also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Mill End home is going to be important.

Mill End broadband customer support

Finally, the customer support of your Mill End internet connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Mill End.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Mill End have about their internet connection.

Broadband FAQs

Is the internet fast in Mill End?

The average speed of broadband in Mill End is:

Mill End Average Download Speed Mill End Average Upload Speed
64.67 Mbps 15.37 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Mill End, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Mill End property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Have a look at the following table to find out what sort of download speed you should take when signing up for broadband in Mill End.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone area code for Mill End

Corded telephone area code Mill End

The telephone area code, sometimes called the landline dialling code, for Mill End is 01491. If you're calling somebody in Mill End, and you're located in a different region, you will need to add 01491 to the number you'd like to call.

How much does an 01491 Mill End call cost?

If you have a call plan with your mobile or landline tariff, the phone call will probably be included with your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Mill End

Residents in Mill End are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Mill End home to the gas network and electricity grid.

More often than not you won't need to contact the Mill End distribution network operator, but should you ever need to, you can find the distribution network operator for Mill End right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Mill End

The electricity distribution network operator for Mill End is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Mill End

There are no power plants within a 10 mile radius of Mill End.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Mill End

If you've ever wondered which municipalities are close to Mill End, we've found the closest five municipalities to Mill End.