Utilities in <u>Mortimer

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Your Complete Guide to Utilities in Mortimer

If you've moved and have questions about Mortimer? Our utilities guide to Mortimer is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Mortimer water and sewerage. Keep reading to learn everything about utilities in Mortimer.

About Mortimer, Berkshire

Mortimer RG7 has a population of 3,698 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Mortimer?

Mortimer water services are provided by South East Water. Below are the main phone numbers for South East Water, Southern Water, and Thames Water:

How to get in touch with the water suppliers in Mortimer

Speaking to an advisor at South East Water, Southern Water or Thames Water is just one method of contact to deal with your Mortimer water issues.

South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water contact numbers

In the table below you will find the contact numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at South East Water, Southern Water, Thames Water, or is just one method of contact to deal with your Mortimer water issues.

Write to South East Water, Southern Water or Thames Water

You can also get in touch with South East Water, Southern Water or Thames Water, either by email or with a letter in the post. You can also submit your request on the South East Water, Southern Water or Thames Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Mortimer

Water bill in Mortimer

Water rates in Mortimer depend on whether your home has a water meter or not. You can easily find out whether your Mortimer water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Mortimer water rates will have a meter number listed on their water bills.

Metered Customers in Mortimer

Customers that have a water meter at their Mortimer property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South East Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Mortimer home.

Unmetered Customers in Mortimer

Customers who don't have a meter at their Mortimer home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Mortimer home.

Water rates for unmetered customers in Mortimer will be based on the rateable value of your home. The rateable value part of your Mortimer water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Mortimer might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Mortimer?

The average water bill Mortimer residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Per Year
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Mortimer water bill?

You will first need to register with South East Water, Southern Water, or Thames Water. Once you've registered an account with South East Water, Southern Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Mortimer bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your South East Water, Southern Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Mortimer?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Mortimer RG7, your water suppliers are South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Mortimer Water Frequently Asked Questions

Below we have answered some common questions that customers in Mortimer have about their water supply.

Frequently Asked Questions About Water in Mortimer

Is water from the tap in Mortimer safe to drink?

Yes! It's safe to drink the tap water in Mortimer. You can rest assured that Mortimer water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Mortimer water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Mortimer water to make it drinkable.

Where does the water in Mortimer come from?

There are three main sources of water that supply Mortimer:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Mortimer

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Mortimer is more than 276ppm, that means the water hardness in Mortimer is rated as very hard water.

What does this mean?

The water being supplied to your home in Mortimer contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Mortimer.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Mortimer No Water

If you have no water in your Mortimer home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Mortimer.

If there is no water at your Mortimer home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Mortimer.

If there is no cold water, not even a trickle, contact South East Water, Southern Water, or Thames Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the South East Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for South East Water, Southern Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Mortimer water leak or flooding

Mortimer water problems could be anything from flooding or a leak, to a burst water main in your Mortimer home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Mortimer property, you need to do one of the following as quickly as you can:

  1. Contact South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the South East Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Mortimer taste strange?

If you find the taste or smell is different with your Mortimer water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Mortimer water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Mortimer water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to South East Water, Southern Water, or Thames Water via the contact channels listed above.

Broadband Speed in Mortimer RG7

Mortimerinternet connected globe

The speed of your broadband connection at your Mortimer home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Mortimer with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Mortimer Average Download Speed Mortimer Average Upload Speed
85.05 Mbps 22.17 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Mortimer. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one available.

Things to consider when choosing an internet provider in Mortimer?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Mortimer.

Availability

The first thing you need to think about whilst choosing an internet provider in Mortimer is the availability. Whilst many homes in Mortimer should have access to fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Mortimer?

  • Fibre broadband
    • This is the fastest type of connection you can get in Mortimer
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Mortimer homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Mortimer.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Mortimer.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Mortimer broadband price

Mortimer broadband bill

You also need to consider how much it costs for the broadband in Mortimer. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the small print of the offer when you sign up for a broadband connection in Mortimer. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Mortimer Broadband Reliability

The reliability of the broadband connection is in Mortimer must also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Mortimer home is going to be important.

Mortimer broadband technical support

Lastly, the customer service of your Mortimer broadband connection is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in Mortimer.

Broadband FAQ

Below we've answered some our the most common questions that customers in Mortimer have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Mortimer?

The average speed of broadband in Mortimer is:

Mortimer Average Download Speed Mortimer Average Upload Speed
85.05 Mbps 22.17 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Mortimer, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Mortimer house. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below for a general idea which speed you should take for a broadband service in Mortimer.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Mortimer

Corded telephone area code Mortimer

The landline area code, sometimes called the dialling code, for Mortimer is 01806. When making a call to someone in Mortimer, and you're located in a different region, you should add 01806 to the number you'd like to call.

How much does an 01806 Mortimer call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Mortimer

People living in Mortimer are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Mortimer home to the gas and electricity networks.

Most of the time you won't need to speak to the Mortimer distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Mortimer in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Mortimer

The electricity distribution network operator for Mortimer is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Mortimer

There are no power plants within a 10 mile radius of Mortimer.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Mortimer

Perhaps you're wondering which towns and cities are nearby Mortimer, in the below table you will find the closest five municipalities to Mortimer.

Closest five municipalities to Mortimer
Municipality Distance from Mortimer
Silchester -
Burghfield Common -
Bradfield -
Aldermaston -
Brimpton 3.24 miles