Your Complete Guide to Utilities in Moss Bank

Are you moving and want to know more about Moss Bank? Our complete guide to utilities in Moss Bank is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Moss Bank water and sewerage. Keep reading to learn everything about utilities in Moss Bank.

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About Moss Bank, Lancashire

Moss Bank WA11 has a population of 11,018 and is located in the county of Lancashire. Lancashire has a population of 1,498,300 people.

Who supplies my water in Moss Bank?

Moss Bank water services are provided by United Utilities. Here are the main contact numbers for United Utilities:

How to get in touch with the water supplier in Moss Bank

Calling a phone number for United Utilities is one of many contact methods to discuss your Moss Bank water issues.

In the table below we have listed the main phone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to United Utilities

You can also get in touch with United Utilities, either by email or with a letter in the post. You can also send your request via the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE
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Water rates in Moss Bank

Water bill in Moss Bank

Water rates in Moss Bank are based on if your home has a water meter or not. You can easily check if your Moss Bank water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Moss Bank water rates will have a meter number listed on their water bills.

Metered Customers in Moss Bank

Customers with a water meter at their Moss Bank home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of United Utilities. While the variable charges cover the usage at your Moss Bank home.

Unmetered Customers in Moss Bank

Customers that don't have a water meter at their Moss Bank home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Moss Bank home.

As an unmetered customer, the rate you pay for water in Moss Bank is based on the rateable value of your home. The rateable value part of your Moss Bank water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Moss Bank may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Moss Bank?

The average water bill Moss Bank residents are being charged is £16.83 per month, which is £202 per year.

How do I pay my Moss Bank water bill?

First of all, you will need to register with United Utilities. Once you've registered an account with United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Moss Bank bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Moss Bank?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Moss Bank WA11, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Moss Bank Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Moss Bank have about their water supply.

Frequently Asked Questions About Water in Moss Bank

Is tap water in Moss Bank safe to drink?

Yes! It's safe to drink the tap water in Moss Bank. You can rest assured that Moss Bank water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Moss Bank water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Moss Bank water to make it drinkable.

Where does the water in Moss Bank come from?

There are three main sources of water that supply Moss Bank:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Moss Bank

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Moss Bank is fewer than 60ppm, that makes the water hardness in in Moss Bank is rated as soft water.

What does this mean?

The water being supplied to your home in Moss Bank contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in Moss Bank.

Moss Bank No Water

If there isn't any running water in your Moss Bank home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Moss Bank.

If there is no water at your Moss Bank home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Moss Bank.

If there is no cold water, not even a trickle, contact United Utilities for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the United Utilities website for any explanations as to why you have no water.
  2. Examine the Twitter account of United Utilities, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Moss Bank water leak or flooding

Moss Bank water problems can include anything from a burst water main or flooding, to a leak in your Moss Bank home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Moss Bank property, you must do one of the following as soon as possible:

  1. Contact United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the United Utilities website and fill in the form to report the problem.

Why does the water in Moss Bank taste strange?

If you find the taste or smell is different with your Moss Bank water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Moss Bank water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Moss Bank water.

If you are unsure about your water's appearance, smell, or taste, you can speak to United Utilities via the contact channels listed above.

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Internet in Moss Bank WA11

Moss Bankinternet connected globe

The speed of your broadband connection at your Moss Bank home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average broadband speed for Moss Bank with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Moss Bank Average Download Speed Moss Bank Average Upload Speed
88.23 Mbps 15.13 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Moss Bank. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

Things to consider when picking a broadband provider in Moss Bank?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. Don't worry, we've listed the four important points worth considering before picking a broadband provider in Moss Bank.

Availability

The first thing you need to think about when picking a broadband provider in Moss Bank is the issue of availability. Most homes in Moss Bank can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Moss Bank?

  • Fibre broadband
    • This is fastest connection that's currently available in Moss Bank
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Moss Bank homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Moss Bank.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Moss Bank.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Moss Bank broadband cost

Moss Bank broadband bill

You also need to consider how much it costs for the broadband in Moss Bank. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you sign up to a broadband connection in Moss Bank. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Moss Bank Broadband Reliability

The reliability of broadband in Moss Bank must also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to do your work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Moss Bank home is going to be important.

Moss Bank broadband customer service

Finally, the technical support for your Moss Bank broadband connection is extremely important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem efficiently and quickly should be considered when you choose a broadband provider in Moss Bank.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Moss Bank ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Moss Bank?

The average speed of broadband in Moss Bank is:

Moss Bank Average Download Speed Moss Bank Average Upload Speed
88.23 Mbps 15.13 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Moss Bank, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Moss Bank property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table to find out what sort of download speed you should pick for a broadband service in Moss Bank.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

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What's the telephone dialling code of Moss Bank

Corded telephone area code Moss Bank

The telephone dialling code, sometimes called the area code, for Moss Bank is 01744. If you call someone in Moss Bank, and you're located in a different region, you will need to add 01744 before the number you're trying to call.

How much does an 01744 Moss Bank call cost?

If you have a call plan with your mobile or landline tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in Moss Bank

Residents of Moss Bank are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Moss Bank home to the electricity grid and gas networks.

In many cases you won't need to speak to the Moss Bank distribution network operator, but should you ever need to, you can quickly find out which DNO covers Moss Bank right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Moss Bank

The electricity distribution network operator for Moss Bank is Electricity North West. You can find the Electricity North West contact details in the table below:

Electricity North West Contact Information
General Enquiries 0800 195 4141
Emergencies 105
Email [email protected]
Website https://www.enwl.co.uk/
Address 304 Bridgewater Place, Birchwood Park
Warrington
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Moss Bank

There are no power plants within a 10 mile radius of Moss Bank.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Moss Bank

Perhaps you're wondering which towns and cities are close to Moss Bank, we've found the five nearest towns and cities to Moss Bank.

Closest five municipalities to Moss Bank
Municipality Distance from Moss Bank
Haydock -
Crank -
Newton-le-Willows 2.71 miles
Earlestown 2.71 miles
Ashton-in-Makerfield 2.72 miles