Utilities in <u>Moston

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Your Complete Guide to Utilities in Moston

Are you moving and want to know more about Moston? Our complete guide to utilities in Moston will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Moston water and sewerage. Keep reading to learn everything about utilities in Moston.

About Moston, Cheshire

Moston CH2 has a population of 642 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Moston?

Moston water services are supplied by Dee Valley Water. In the table below are the contact numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Moston

Calling a phone number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is one of many contact methods to discuss your Moston water problems.

Dee Valley Water contact numbers

In the table below you will find the contact numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water contact numbers

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent contact numbers

In the table below you will find the contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities contact numbers

In the table below you will find the contact numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Calling a phone number for Dee Valley Water is one of many contact methods to discuss your Moston water problems.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

You can also write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, either by email or with a letter in the post. You can even send your message through the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

If you want to email Dee Valley Water, you should use the following email address:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Moston

Water bill in Moston

Water rates in Moston depend on whether your home has a water meter or not. It's easy to find out if your Moston water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Moston water rates will have a meter number listed on their water bills.

Metered Customers in Moston

Customers with a water meter at their Moston house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. While the variable charges cover the usage at your Moston home.

Unmetered Customers in Moston

Customers that don't have a water meter at their Moston home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Moston home.

Water rates for unmetered customers in Moston is going to be based on the rateable value of your home. The rateable value of your Moston water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Moston may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Moston?

The average water bill Moston residents are being charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Moston water bill?

You will first need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you register your details with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Moston bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Moston?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Moston CH2, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Moston Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Moston have about their water supply.

Frequently Asked Questions About Water in Moston

Is tap water in Moston safe to drink?

Yes! It's safe to drink the tap water in Moston. You can rest assured that Moston water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Moston water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Moston water to make it drinkable.

Where does the water in Moston come from?

There are three main sources of water that supply Moston:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Moston

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Moston is fewer than 60ppm, this means the water in in Moston is rated as soft water.

What does this mean?

The clean water supply to your home in Moston contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You shouldn't need to use a water softener at your home in Moston.

Moston No Water

If you don't have any running water in your Moston home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Moston.

If there is no water at your Moston home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Moston.

If there is no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Moston water leak or flooding

Moston water problems could be anything from a leak, a burst water main, or flooding in your Moston home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Moston property, you need to do one of the following as quickly as you can:

  1. Ring Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and complete the online form to report the issue.

Why does the water in Moston taste strange?

If you notice a change in taste or smell with your Moston water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Moston water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Moston water.

If you have questions about your water's taste, smell, or appearance, you can speak to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities via the contact channels listed above.

Broadband Speed in Moston CH2

Mostoninternet connected globe

The speed of your internet connection at your Moston home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average internet speed in Moston with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Moston Average Download Speed Moston Average Upload Speed
68.80 Mbps 13.30 Mbps
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The type of internet connection you have can affect the speed you get at your home in Moston. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when choosing an internet provider in Moston?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, let's take a look at the top four points that you should consider when choosing an internet provider in Moston.

Availability

The first thing to consider before choosing an internet provider in Moston is the availability. The majority of homes in Moston can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Moston?

  • Fibre broadband
    • This is the fastest type of connection you can get in Moston
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Moston homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Moston.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Moston.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Moston broadband value for money

Moston broadband bill

You also need to consider how much it costs for the broadband in Moston. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the small print of the offer when you sign up for a broadband connection in Moston. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Moston Broadband Reliability

The reliability of broadband in Moston should also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Moston home will be an important thing to consider.

Moston broadband technical support

Lastly, the customer service of your Moston internet connection is extremely important. You might never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that deals with your query in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Moston.

Broadband FAQ

Below we've answered some our the most common questions that customers in Moston ask about their broadband.

Broadband FAQs

How fast is the broadband in Moston?

The average speed of broadband in Moston is:

Moston Average Download Speed Moston Average Upload Speed
68.80 Mbps 13.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Moston, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Moston home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should choose for a broadband service in Moston.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Moston

Corded telephone area code Moston

The telephone dialling code, sometimes called the area code, for Moston is 01806. If you're calling somebody in Moston, and you are in a different area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Moston call cost?

If you have a call plan with your landline or mobile, the cost of the call is likely to be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in Moston

Residents in Moston can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Moston home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Moston distribution network operator, but if you do, you can easily find out which DNO is responsible for Moston right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Moston

The electricity distribution network operator for Moston is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Moston

There are no power plants within a 10 mile radius of Moston.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Moston

Perhaps you're wondering which towns and cities are within reach of Moston, in the below table you will find the five closest municipalities to Moston.