Utilities in <u>New Hartley

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A Complete Guide to Utilities in New Hartley

Are you moving and want to know more about New Hartley? Our utilities guide to New Hartley will help you to find out everything about broadband, area codes, power generation and energy distributors, and New Hartley water and sewerage. Keep reading to learn everything about utilities in New Hartley.

About New Hartley, Northumberland

New Hartley NE25 has a population of 1,841 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in New Hartley?

New Hartley water utilities are supplied by Northumbrian Water. In the table below are the contact numbers for Northumbrian Water:

How to get in touch with the water supplier in New Hartley

Speaking to an advisor at Northumbrian Water is one of many contact methods to deal with your New Hartley water account.

In the table below you will find the phone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also get in touch with Northumbrian Water, by composing a letter or sending an email. You can even send your message through the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in New Hartley

Water bill in New Hartley

Water rates in New Hartley depend on whether your home has a water meter or not. It's easy to find out if your New Hartley water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered New Hartley water rates will have a meter number listed on their water bills.

Metered Customers in New Hartley

Customers that have a water meter at their New Hartley property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your New Hartley home.

Unmetered Customers in New Hartley

Customers without a meter at their New Hartley home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your New Hartley home.

Water rates for unmetered customers in New Hartley is based on the rateable value of your home. The rateable value calculation of your New Hartley water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your New Hartley may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in New Hartley?

The average water bill New Hartley residents are charged is £14.83 monthly, which works out at £178 per year.

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How do I pay my New Hartley water bill?

First, you must sign up and register with Northumbrian Water. After you register your details with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your New Hartley bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in New Hartley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in New Hartley NE25, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

New Hartley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in New Hartley have about their water supply.

Frequently Asked Questions About Water in New Hartley

Is tap water in New Hartley safe to drink?

Yes! The tap water is safe to drink in New Hartley. You can rest assured that New Hartley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated New Hartley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter New Hartley water to make it drinkable.

Where does the water in New Hartley come from?

There are three main sources of water that supply New Hartley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in New Hartley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in New Hartley is below 60ppm, this means the water in in New Hartley is rated as soft water.

What does this mean?

The clean water supply to your home in New Hartley contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which means they should last longer.

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You don't need to add a water softener to the water in New Hartley.

New Hartley No Water

If you have no water in your New Hartley home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting New Hartley.

If there is no water at your New Hartley home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting New Hartley.

If there is no cold water, not even a trickle, contact Northumbrian Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Northumbrian Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

New Hartley water leak or flooding

New Hartley water problems could be anything from a burst water main or flooding, to a leak in your New Hartley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your New Hartley property, you need to do one of the following as quickly as you can:

  1. Contact Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Northumbrian Water website and fill out the online form.

Why does the water in New Hartley taste strange?

If you detect a difference in smell or taste of your New Hartley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the New Hartley water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to New Hartley water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Northumbrian Water via the contact channels listed above.

Broadband in New Hartley NE25

New Hartleyinternet connected globe

The speed of your internet connection at your New Hartley home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and see how it compares to the average connection speed for New Hartley with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

New Hartley Average Download Speed New Hartley Average Upload Speed
80.45 Mbps 15.50 Mbps
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The internet connection type you have can have an effect on the speed you get in New Hartley. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when picking a broadband provider in New Hartley?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've listed the four important points to think about when picking a broadband provider in New Hartley.

Availability

The first thing you need to think about when picking a broadband provider in New Hartley is the availability. The majority of homes in New Hartley should have access to fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in New Hartley?

  • Fibre broadband
    • This is the fastest available internet connection in New Hartley
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of New Hartley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of New Hartley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in New Hartley.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

New Hartley broadband cost

New Hartley broadband bill

You also need to consider how much it costs for the broadband in New Hartley. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you commit to a broadband connection in New Hartley. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

New Hartley Broadband Reliability

How reliable the broadband is in New Hartley also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your New Hartley home is something to think about.

New Hartley broadband customer service

Finally, the customer service of your New Hartley broadband connection is of utmost importance. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when selecting an internet provider in New Hartley.

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Broadband FAQ

Below we've answered some our the most common questions that customers in New Hartley have about broadband internet.

Broadband Internet FAQs

Is the internet fast in New Hartley?

The average speed of broadband in New Hartley is:

New Hartley Average Download Speed New Hartley Average Upload Speed
80.45 Mbps 15.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in New Hartley, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your New Hartley house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should pick for a broadband service in New Hartley.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in New Hartley

Corded telephone area code New Hartley

The telephone area code, sometimes called the landline dialling code, for New Hartley is 01806. If you're calling somebody in New Hartley, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 New Hartley call cost?

If you have calls included with your landline or mobile tariff, then the call cost will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in New Hartley

People living in New Hartley are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your New Hartley home to the electricity grid and gas networks.

Most of the time you won't need to speak to the New Hartley distribution network operator, but should the need arise, you can find the distribution network operator for New Hartley right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in New Hartley

The electricity distribution network operator for New Hartley is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near New Hartley

There are no power plants within a 10 mile radius of New Hartley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near New Hartley

You might be wondering which municipalities are within reach of New Hartley, we've found the closest five municipalities to New Hartley.

Closest five municipalities to New Hartley
Municipality Distance from New Hartley
Seaton Delaval -
Seaton Sluice 0.99 miles
Whitley Bay 0.99 miles
Cullercoats 1 miles