Your Complete Guide to Utilities in New Mills

Are you moving and want to know more about New Mills? Our comprehensive utilities guide to New Mills is going to provide you with everything about broadband, area codes, power generation and energy distributors, and New Mills water and sewerage. Keep reading to learn everything about utilities in New Mills.

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About New Mills, Derbyshire

New Mills SK22 has a population of 12,291 and is located in the county of Derbyshire. Derbyshire has a population of 796,142 people.

Who supplies my water in New Mills?

New Mills water services are supplied by Severn Trent. Here are the main contact numbers for Severn Trent, and United Utilities:

How to get in touch with the water suppliers in New Mills

Speaking to an advisor at Severn Trent or United Utilities is one of many contact methods to talk about your New Mills water issues.

Severn Trent telephone numbers

In the table below you will find the telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities telephone numbers

In the table below you will find the telephone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Severn Trent or United Utilities

Additionally, you can communicate with Severn Trent or United Utilities, you have the choice of posting a letter or sending an email. You can even send your message through the Severn Trent or United Utilities website.

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you must use the following email address:

Severn Trent Email Address
[email protected]

United Utilities

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE
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Water rates in New Mills

Water bill in New Mills

Water rates in New Mills will vary depending on if your home has a water meter or not. You can easily check if your New Mills water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered New Mills water rates will have a meter number listed on their water bills.

Metered Customers in New Mills

Customers that have a water meter at their New Mills home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent or United Utilities. Whilst the variable charges are for the consumption at your New Mills home.

Unmetered Customers in New Mills

Customers that don't have a water meter at their New Mills home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your New Mills home.

As an unmetered customer, the rate you pay for water in New Mills is based on the rateable value of your home. The rateable value of your New Mills water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your New Mills may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in New Mills?

The average water bill New Mills residents are charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Severn Trent £16.58 £199
United Utilities £16.83 £202

How do I pay my New Mills water bill?

First of all, you will need to register with Severn Trent or United Utilities. After you register your details with Severn Trent or United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your New Mills bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in New Mills?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in New Mills SK22, your water suppliers are Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

New Mills Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in New Mills have about their water supply.

Frequently Asked Questions About Water in New Mills

Is water from the tap in New Mills safe to drink?

Yes! The tap water is safe to drink in New Mills. You can rest assured that New Mills water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated New Mills water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter New Mills water to make it drinkable.

Where does the water in New Mills come from?

There are three main sources of water that supply New Mills:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in New Mills

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in New Mills is below 60ppm, this means the water in in New Mills is rated as soft water.

What does this mean?

The water being supplied to your home in New Mills contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in New Mills.

New Mills No Water

If you don't have any running water in your New Mills home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting New Mills.

If there is no water at your New Mills home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting New Mills.

If your home has no cold water, not even a trickle, contact Severn Trent or United Utilities for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Severn Trent or United Utilities website for any information explaining why you have no water.
  2. Examine the Twitter account of Severn Trent or United Utilities, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

New Mills water leak or flooding

New Mills water problems can include anything from a burst water main or flooding, to a leak in your New Mills home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your New Mills property, you need to do one of the following as quickly as you can:

  1. Contact Severn Trent or United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Severn Trent or United Utilities website and fill in the form to report the problem.

Why does the water in New Mills taste strange?

If you find the taste or smell is different with your New Mills water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the New Mills water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to New Mills water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Severn Trent or United Utilities using the contact information above.

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Internet in New Mills SK22

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The speed of your internet connection at your New Mills home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average internet speed in New Mills with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

New Mills Average Download Speed New Mills Average Upload Speed
60.45 Mbps 11.60 Mbps
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The type of internet connection you have can have an effect on the speed you get in New Mills. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection currently available.

Things to consider when picking a broadband provider in New Mills?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. To ease the pressure, we've listed the four important points that you should consider when picking a broadband provider in New Mills.

Availability

The first thing you need to think about when picking a broadband provider in New Mills is what's available. Most homes in New Mills should have access to superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in New Mills?

  • Fibre broadband
    • This is the fastest type of connection you can get in New Mills
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of New Mills homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of New Mills.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in New Mills.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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New Mills broadband price

New Mills broadband bill

You also need to consider the price you pay for broadband in New Mills. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal when you sign up for a internet connection in New Mills. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

New Mills Broadband Reliability

How reliable the broadband is in New Mills should also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your New Mills home is going to be important.

New Mills broadband customer service

Our final tip, the customer service of your New Mills broadband internet is really important. You might never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that can deal with your problem quickly and efficiently should be considered when selecting an internet provider in New Mills.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in New Mills have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in New Mills?

The average broadband speed in New Mills is:

New Mills Average Download Speed New Mills Average Upload Speed
60.45 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in New Mills, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your New Mills home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should take for a broadband service in New Mills.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of New Mills

Corded telephone area code New Mills

The telephone area code, sometimes called the landline dialling code, for New Mills is 01663. If you're calling somebody in New Mills, and you're located in a different region, you should add 01663 before the number you're trying to call.

How much does an 01663 New Mills call cost?

If calls are included with your mobile or landline tariff, then the call cost should be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in New Mills

Residents of New Mills can choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your New Mills home to the gas network and electricity grid.

Most of the time you won't need to speak to the New Mills distribution network operator, but if you do, you can find the distribution network operator for New Mills right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for New Mills

The electricity distribution network operator for New Mills is Electricity North West. You can find the Electricity North West contact details in the table below:

Electricity North West Contact Information
General Enquiries 0800 195 4141
Emergencies 105
Email [email protected]
Website https://www.enwl.co.uk/
Address 304 Bridgewater Place, Birchwood Park
Warrington
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near New Mills

There are no power plants within a 10 mile radius of New Mills.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Close By New Mills

If you've ever wondered which municipalities are within reach of New Mills, we've found the five closest municipalities to New Mills.

Closest five municipalities to New Mills
Municipality Distance from New Mills
Little Hayfield -
Rowarth -
Hayfield -
Poynton 1.67 miles
Disley 1.67 miles